Rajabets Casino – generell diskussion (sida 8)

Hello, I went to see details in the complaint and found the casino's response. If I may say a few things, I really understand that you have had enough.

The last response is rather short given the scale of the matter, especially considering how long it's been going on.

It seems the casino has been aware of the complaint from the very beginning and mentioned the money laundering situation at least a month or so ago. While you, on the other hand, mentioned very concrete issues with repetitive rejections and even technical limitations on the site.

Well, I certainly hope the next update will be something we can actually work with.

To be honest

Dear Casinoguru

The efforts and action you are taking in this case doesn't looks like it has making any positive impact in this case.

Rajabets casino is not answering your questions answer also still there is no action form casinoguru

Casinoguru kindly clarify me that for what are you still waiting for to take action on them. What else proof you want from me to show that this is intentional delay from rajabets and intentional rejection of my documents without valid reason.

It is raising question on Casinoguru's pride justice and integrity??

Casinoguru kindly clarify me when are you going to take action please clarify.

and Rajabets is simply taking full advantage of that.

I have shown all proofs to you. Why casinoguru is still waiting to not take any action against the casino.

I don't understand how rajabets got good rating and good safety index despite of this fraud and scam tactics to delay kyc verification for 3 months almost.

Casinoguru you are hiding their bad side why???

Kindly again think of giving the appropriate rating and safety index.

Hej, kan jag få hjälp av dig?

What do you need to help with please?

Hello,

I understand that this is your opinion. The main goal of the complaint is not to close whenever it is easy or possible, but to resolve it fairly, especially when players' money is at stake and the casino's approach appears vague, for example. What good would it do the complaining players if we simply closed the case because it isn't working as well as we would like? I'd say it depends on the circumstances of each case and the motivation behind our actions. I understand that from your perspective, this is the simplest explanation, and things aren't going as expected. That happens, but I can assure you that any casino with unresolved cases suffers the consequences. We may not be as quick, but based on the nature of your speech, we are clearly on the same page.

Rajabets didn't verified my documents they are still in waiting since 1 month. The case is closed by casinoguru. Casinoguru said that this will results in negative effect on rajabets safety index. I am not seeing any negative effect on their safety index. Why Casino guru is not reducing their safety index what's the problem? And how much their safety index will be reduced kindly give clarity.

Hello, I'm sorry we could not help you. The safety index will drop according to the severity of the issue, represented by black points.

The change usually goes live on the front end within a week. Please refer to the change next working week. It should be visible based on the aspect I mentioned.

Dear Casinoguru kindly reopen my complaint i already requested to reopen my complaint but still it is not reopened since 10 days.

Hello, I understand your frustration, but unfortunately, we cannot reopen complaints here on the forum. I can see a reopening request in our system, along with an update from today. Have you checked whether you received an email response to that request? 🙏

I really wish I could do more, but I simply don’t have the tools to handle this from the forum.

If I may ask, do you have any updates on resolving the issue with the casino?

about that in the complaint itself.

Perhaps it sounds like a silly question, but I’m asking because there’s a note about it in the complaint itself.

I don't have any update from casino regarding resolving the issue.Thats why I am requesting you to reopen the complaint.

I see, thank you for explaining. Honestly, I think that’s exactly why there’s no reason to reopen the complaint at this point. It was closed because the casino couldn’t provide the evidence. If nothing has changed since then, reopening it wouldn’t give us anything new to work with.

That’s what I was trying to explain last time, and it’s also stated in the complaint. Does that make more sense now?