Playzilla Casino – generell diskussion (sida 15)

I would just like to mention that I do not fully understand the matter anymore. The thing is that the only complaint I can see in your profile was resolved. I concluded you found the casino's response not to your liking, but as long as the matter was resolved back then, it actually proved that the casino cared and resolved the problem with the assistance of the mediator. Therefore, the Safety Index reflects that. Maybe it's not that clear, so this is precisely how complaints affect the ratings. Unresolved cases lead to consequences, while resolved cases show that the casino is willing to address problems and pay the money.

Weak license is included in the Safety Index as well, but it's not such a big deal, especially if the casino cooperates with players' complaints. Honestly, almost every offshore license is weak, so we count more on how the casino is generally cooperative. This factor also kind of rules out reviews on Trustpilot; it's a source we cannot verify and from our own experiences, it lacks transparency. We do not want to include that in our own ratings.

Best of luck with what you plan to do next, of course.

Tack för din feedback.

Jag vill dock förtydliga en viktig punkt: Klagomålet blev aldrig löst . Jag markerade det helt enkelt som "löst" själv eftersom hela processen blev mycket stressig och utmattande under en lång period, och jag hade inte längre energi att fortsätta med den. Därför ska denna markering inte på något sätt tolkas som bevis på att casinot löste problemet eller gav rättvis ersättning.

Med vänliga hälsningar

Now I see, thank you for clearing it up. The thing is that at least for the complaint team, "resolved" means "resolved," so I understand the motivation behind that call, but it actually does not help when the matter remains unresolved. Don't you think? Every player who opts for this complaint closure is supposed to be asked whether the situation has truly been resolved—to double-check and avoid such situations.

So, if the matter is still ongoing, I suggest reopening the case. Talking about it here on the forum won't help resolve it after all.

Jag kommer inte att återuppta överklagandeprocessen.

Med all respekt: ​​Angående utbetalningsgränserna hade jag också intrycket att Casino Guru hade anammat casinots ståndpunkt, trots att jag tydligt bevisade att utbetalningsgränserna senare ändrades och försämrades till min nackdel.

Dessutom skickade jag en komplett tidslinje med alla styrkande dokument via e-post. Denna omfattande dokumentation ignorerades helt. Istället ignorerades, enligt min mening, väsentliga punkter och bevis helt.

Dessutom har jag svårt att ta ett företag som Playzilla Casino på allvar, vilket enligt min mening bryter mot sina egna villkor och inte konsekvent följer dem.

Av dessa skäl ser jag ingen anledning att återuppta förfarandet. Av samma anledning kunde jag tyvärr inte lämna en positiv recension för Casino Guru på Trustpilot.

Hey guys,

I requested a withdrawal of 150€ more than 10 days ago and still nothing. The support just sent me their Terms and Conditions saying they can delay for verification.

I’m really pissed off – won the money and can’t get it out. Has anyone had a similar issue with this bookmaker? Any tips how to speed it up?

Thanks.

Ok, it's your call, just as was said and I respect that the complaint process can become a time-consuming black hole.

It's just sad to see that the points were not resolved to your liking; you still feel the need to complain on the forum, spending energy here, yet leaving the complaint as resolved due to your previous decision. We could eventually improve the outcome. Yet, ok then. No further action. Complaint marked as resolved.

Thank you for your efforts with Trustpilot and no need to worry. we know that our rating there is ok.

Hello, I guess others have experienced this as well, but it's difficult to hear that they can deliberately delay the KYC. Could you perhaps show the precise wording?

What did support tell you exactly?

It could still be a different scenario. In any case, my colleagues will do their best to help out if the casino doesn't pay out within the full 14-day timeline, and it seems the time is getting short.

Hej allihopa,

Har någon här kontakt med Playzilla? Jag registrerade mig där för några månader sedan och spelade ganska mycket. När jag insåg att jag hade förlorat alldeles för mycket bad jag VIP-supporten upprepade gånger att stänga mitt konto permanent eftersom jag ville skydda mig själv. Tyvärr gick de inte med på min begäran, trots att jag praktiskt taget bad, och nu har jag förlorat ytterligare 20 000 där.

Med vänliga hälsningar

Joe

Hello, I just want to hop in and say that thank you for describing the matter publicly and also giving mediators a chance to take a look at it through the complaint you lodged. Feel free to add any details or comments you think are appropriate. No rush.