PalmSlots Online Casino – generell diskussion (sida 3)

Hallå,

Nej, tyvärr inte. Jag postade precis ett detaljerat svar på Radkas inlägg. Kasinot svarade, men fortfarande inga tecken på att vinna... Jag kommer att hålla ögonen öppna. Hoppet dör sist

Många hälsningar

Eveline

Hej, I Error1905 satte in €300 på palmslot och fick en 200% bonus. Tog upp mitt konto till nästan 2800. Då och då gjorde jag en bonusjakt, vilket innebär att samla gratissnurr för att spela allt efteråt. Inte första gången. Gör ett samlat gratissnurr på Book of Shadows idag, det ger mig €80, bara vinsten är inte bokad och mitt konto är fortfarande på noll €. Antar att det kanske är ett misstag. Sedan går jag till ett annat spel Fate of Olympus och igen, gratissnurr är inte bokad och ingenting kan ses i Bet ID. Jag har fortfarande 67 olika gratissnurr värda nästan €2800. Jag går till spelen där jag har samlat free spins. Alla gratissnurren finns där men vinsten är inte bokad. Den 27/11/22 klockan 12:36 var mitt saldo noll och klockan 12:41 raderades min bonus. Men jag har fortfarande de oöppnade gratissnurren. Kan du hjälpa? När allt kommer omkring handlar det om 2800 €. Jag bryr mig inte om en utbetalning, men skulle vilja spela mina spel.

Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening

Hello Eveline,

so it's sort of a technical problem. Well, sorry for that.

I wish I could say something inspiring or comforting, but sadly you truly have to wait again 🙁.

Will looking forward to especially positive updates! Casino with such a good reputation should be good at solving issues...

Hello,

I would not be surprised if the casino states that you violated the terms and conditions. Many casinos see this strategy as forbidden. Though I believe that you should be informed about that, in order to stop applying it.

Ask the casino and let me know, please.

Hi BarneyTheAngus,

I honestly do not know what should I say now. I truly do not understand what is causing so much trouble.

I lost track of how long are you trying to withdraw, maybe the complaint will help. Feel free to submit one here.

Don't lose faith, it's a decent casino and there must be some way!

Hello Radka,

after sending my screenshots and reply to PalmSlots I received an answer, but not the one I wanted. I was asked once again to finish the free games and provide screenshots and the browser name, which I had done before. I told them I already had provided the information requested including browser name. Today I received another reply, once again asking me to provide screenshots. My answer was not very friendly as you can imagine. I've sent both screenshots of 27/11 again and a new one of today showing that there is no game to finish and nothing more to see than the balance of 0.0. I can't help but assume that they are simply delaying everything to wreck their customer's nerves.

Kind regards,

Eveline

Hello Eveline,

I'm not sure whether any screenshot can fully explain the problem at this point because it took you nowhere, from my point of view.

I feel that the easiest solution would be to set up sort of a conference call where you can "share the screen" so you can show the casino that there is no game you can finish and the balance is zero.

Must be truly a test of your patience, so would try to suggest this call to the casino, alternatively, you can record a short video.

What do you think?

Hej Radka,

Tack för ditt snabba svar. Det finns inga oavslutade spel. Jag försöker förklara det för dem hela tiden. Jag tror att jag gjorde det väldigt tydligt också. Så vitt jag kan minnas fanns inte detta problem från början. Jag kan föreslå det, bra idé. Jag har lite hopp om att detta kommer att göra någonting. Du kan inte se något annat än spelgränssnittet.

vänliga hälsningar

Eveline

PS: Jag skulle vilja ändra mitt användarnamn. Är det möjligt?

Hi, in case you need help regarding to the new username, contact me please here or via email magdalena@casino.guru 🙂

Hi Magda,

yes please. I don't know how to change the user name. Thanks in advance.

LG

Eveline

Hello Eveline 😉, your username has been changed. You can't do it yourself. It must be changed in our internal system. Stay well✨

thanks a Lot 😊

Hej Radka,

Jag följde ditt råd och spelade in en video och skickade den till support. Nu kan jag bara vänta igen. Jag hoppas att allt detta slutar bra. Jag vill inte lämna in ett klagomål ännu, men om det tar längre tid än några dagar igen kommer jag att göra det.

Hälsningar och tack igen för hjälpen så här långt. Eveline

Hello Eveline,

thank you for this update, and don't worry about the complaint, if you don't feel it's necessary at the moment, no pressure.

I'll wait for another progress and hope that the casino will soon understand what's the issue. Sometimes, when I'm reading complaints, I find it hard to comprehend some nuances, it makes me realize that not everything can be easily described in words. So I got the idea with the recording 🙂

Have a god one and keep us posted 🤞

Hej Radka,

Jag har nu lämnat in mitt klagomål som jag är säker på att du kan se. Även om casinot kanske inte kan hjälpa det är mitt tålamod slut. Uppdatering kommer så fort det kommer något nytt.

vänliga hälsningar

Eveline

Hello Eveline,

I saw and check it briefly. Seems that the casino is now engaged in the conversation, at least with you.

I'm eager to see whether Peter will get a reply as well.

For now, have a good day. 🙂

Hi Radka, I have submitted complaint as my withdrawal was returned for the sixth time. This time it was not "cancelled" but "attempted". The casino no longer sends me emails with any information and just returns money to my account. They also do not reply to emails I send. Chat are polite enough but unable to assist. Initial withdrawal was two months ago now, so enough is enough. Thanks for this service, Kirsty

Hi Kirsty,

that sounds very alike to my experience with PalmSlots. No answer by Email and Chat mit being helpful. I also filed a complaint as my winnings had disappeared. Hope you get your money soon!

Eveline

Hi Kristi,

that's a wise decision and I hope that we will help sort the issue out.🤞👍