PalmSlots Online Casino – generell diskussion (sida 2)

Hello,

I think that the moment you were able to verify your account as an Aussie player, you should be ok.

Thank you for letting us know, feel free to get back with any information. I hope it will be alright.

Hi Radka, So they say they paid me on the 23rd - its now the 28th and nothing received yet, They said to follow up with my bank, but would not give me any transaction details or even country that sent the payment as "they can not give that information". I can't go to my bank with virtually no information, so will wait a few days. I will keep you updated. Thanks, Kirsty

Hi Kirsty,

I don't like this, I think that an honest casino can provide the transaction ID if necessary. But I agree that it's a good idea to wait a bit. The transfer may have been simply delayed, well, we shall see.

I will wait for your update.

Detta online casino är minst lika dåligt som alla andra!

Men det värsta är att jag har en chatt tillgänglig Minuter senare kan jag inte hitta någon chatt på mitt konto någonstans, hur fungerar det? När jag har satt in så mycket pengar förväntar jag mig en tjänst som jag definitivt inte hittar här

Hello,

it's the message chat symbol on the lower right part of the site:

Can you try that out, please?

Hi Radka, just an update, they are now escalating to the relevant team, as still nothing received. Withdrawal shows as processing and they say it shows until my bank accepts transaction. Not sure how they figure that out, and will not even tell me which country transaction comes from, and are blaming my end for delay, but I have received payouts no problems before. Will update when received any news / money. Regards Kirsty

Hello Kirsty, it is really strange. Then I would ask them for providing you the transaction ID. Have you ask them? As I can see, you already know where to submit a complaint on our website. You say that it's been a couple of days ago. In case your issue last longer than two weeks, don't hesitate to submit it. Thank you for keeping us informed. 

so my money has again been returned and they sent me this: "Please note that the withdrawal was canceled because you used a wrong SWIFT/BIC code. The funds are now back in your gaming account, and you can request a new withdrawal."

My Swift code is correct - but there is nowhere to put the BSB number. I have tried with both the swift code and the BSB and both rejected (I am keeping screen shots). Now when I go to withdraw it wants me to verify my account, I upload all the documents, take the photo and get the green tick with complete (screen dumped this) and go to withdraw only to find it wants me to verify. Do you think I need to put complaint in??? Its been a month today since I went to first withdraw.

Thaks for this service

Kirsty

Hi Kirsty, It's been quite a while and I see your difficulties are repeating. Yes, I would submit a complaint. Some of our colleagues from complaint team will take care of you and you may find the root of the problem. Maybe it's just a glitch or some kind of incompleteness when entering information via Internet banking. I'm wondering myself what it's all about.🤔 Colleagues are more familiar with such steps, I hope they will give you more advice. Don't forget to inform us here about the progress. Thank you

Hello Kirsty, one more thing came to my mind. What about putting spaces in entering a numeric code? One user has recently mentioned that due to putting spaces in the code his withdrawals were denied due to that. Can you have a try?

I also made a little search regarding to BSB which is used in Australia

"....BSB codes vs. SWIFT/BIC

Similarly, you may be wondering if BSB numbers and SWIFT/BIC codes are the same. Both BSB numbers and SWIFT/BIC codes achieve the same goal: to identify where you are sending money to, but they are not the same. The biggest difference between the two is that BSB numbers are used for domestic purposes, whereas SWIFT/BIC codes are an international network. For international money transfers, both a BSB code and a SWIFT/BIC code are used. ...." here you can read a little more but I don't know what bank do you have. Keep this information as general.

If you already tried with BSB and also without, then I would really focus on not putting spaces.

Det som irriterar mig särskilt är att det inte finns någon chatt, att förlora är i alla fall dagens ordning!

Jag kan bara avråda från att spela här! Jag menar Palmslot!

Hello,

the chat is there:

Are you able to connect with the operator, please? According to our review, there should be somebody available 24/7 🤔

Chatten går fortfarande inte att spåra för mig!

Ett kasino utan chatt är värdelöst!

Hello,

what do you mean, please? Can you see the chat icon in the right lower corner? Maybe no chat operator connects to you?

Hi Radka, have submitted another withdrawal which shows as processing. I used my SWIFT code and then Account number as there is only space for two sets of numbers. Other casinos ask SWIFT, BSB and Account number. I will let you know how I go. They did not reply to my emails, but placed the money back into my account. They have fixed my verification so I was able to request another withdrawal. Thanks. Kirsty

Hi Kristy,

that sounds like good progress to me, thank you for getting back to us! 

So let's hope that the casino will fulfill the withdrawal with ease at least for the second attempt. I have to add though that I find it quite silly that the casino is unresponsive in such a situation.

Jag vann en jackpott på 5000 EUR när jag spelade "King of the Jungle - Golden Nights Bonus" på detta casino den 11/06/22. Vinsten var bara synlig i spelet, inte i de andra spelen och inte på casinokontot. Jag frågade såklart direkt och fick svaret från chatten, det skulle föras vidare och kontrolleras. Mängden var fortfarande synlig i spelet i några dagar, efter 3 dagar var den borta. Under tiden har jag skrivit ett mejl till supporten och har blivit påmind om det många gånger. Jag har varken fått någon bekräftelse eller biljettnummer eller någon information - förrän idag. Chatten ger alltid samma information "vi kollar fortfarande". Vad kan man kolla i 3 veckor? Om jag har brutit mot några bonusregler eller något annat, snälla berätta för mig. Att bara spela död ser väldigt oprofessionellt ut och ger intrycket av att du inte vill ta ut pengar. Det handlar inte ens om en utbetalning, det handlar bara om vart beloppet tog vägen. Jag har inte längre något hopp om att få pengarna eller åtminstone en del av dem.

Hello there,

no update, so is everything ok with PalmSlots now? 🙂

Hello there,

my congratulations on the Jackpot! If I may speculate a bit I would say maybe the game provider is checking out your gaming history, because normally the jackpot is paid by the game provider. If so, the casino simply has to wait for the end of the check.

I agree that you should get more details and preferably a deadline, so you can feel less tense, on the other hand, it would be only a guess since the casino is not involved, and it also explains why the amount is not shown anywhere. I truly think that it is all up to the game provider now.

You may try to ask the casino about that. 🤔

Hej Radka,

Tack för gratulationerna och det intressanta och fina bidraget. Jag har skrivit många e-postmeddelanden till kasinot under de senaste veckorna och se och häpna, idag fick jag ett svar. Problemet skulle ha åtgärdats och jag kan nu spela klart spelen. Det gjorde jag också och tog så klart skärmdumpar före och efter. Först var mitt konto satt till 0 när jag loggade in, precis som tidigare. Så jag öppnar spelet och har ett saldo på 5000 EUR (jackpotsumman). Så jag avslutar med att spela gratissnurren, kommer inte ihåg att jag hade några. Men ok. Det har gått 3 veckor, jag kanske inte minns rätt. Och efter slutet av gratissnurren är saldot: 0 (NOLL). Självklart ska jag ta en skärmdump av det också. Självklart skickade jag direkt båda skärmdumparna till casinot med mitt svar. Så tyvärr stämmer ingenting. Jag kan bara vänta på nästa svar nu. Det kan bara handla om veckor... Självklart kan jag inte vara glad över vinsten under dessa omständigheter. Han finns inte. Det är synd eftersom PalmSlots erbjuder många av mina favoritspel. Jag har spelat i några år och jag har vunnit större summor, men inget liknande har hänt mig tidigare. Jag ger inte upp och kommer att lägga upp en uppdatering här så fort det kommer något nytt.

Många hälsningar

Eveline