OnlySpins Casino – generell diskussion (sida 5)

nah I am not playing cause what is the pointing winning more if they do not pay winnings.

If they pay me in full in a decent time I might think to play again.

I won 14k in other site and i got payed in 2 hours in full.

Having 800 daily withdraw limit is for people who play 20 euros on 20p spins and they get bonuses and lose it all.

I'm glad you were at least able to get your money right away somewhere else. That's why I wouldn't play at several casinos at once, but would stick with the ones that offer the kind of peace of mind you describe.

Of course, I believe you'll get your money as soon as possible, though I can't guarantee it. 

As for the limits, I’d probably check those right at the start. Many casinos work the way you described, with a daily limit of around 500–1,000.

I said I am not playing and played with a friend and won even more.

I am never getting paid lol

There’s no need to jump to conclusions. I’d wait and see; if you have an open complaint with us, we’ll try to help if something goes wrong. 

Its been 6 days now and neither of my withdrawals are processed and they reasure me with email that is just busy and they are is no issues.

Should I get reassured they just busy or is something fishy?

Ja, de kommer att betala dig. Det är bara det att du har rätt, det går väldigt långsamt. Det tog dem en månad eller ännu längre att godkänna mitt uttag. Jag lämnade in ett klagomål här och även på den officiella webbplatsen för Tobique Gaming Commission (licensinnehavaren som driver casinot).

I took them 1 month to complete 1 withdrawal?

Well, basically, yes.

As long as there’s a delay, you can’t speed things up—and neither can we. I know waiting is unpleasant, but at this casino, you’ll probably just have to deal with it.

Of course, if it takes an unreasonably long time, our team will do its best to assist you, as I’ve already told you.🙂

Thanks a lot for reply.

I just want state how they unprofessional they are at this point.

I guess I need to be patient with them and just dont play there ecer again for my peace of mind.

That's right, I think you've got it perfectly.

I'd like to assure you that you'll get the money as soon as possible, but no one here can influence that. However, I'm confident you'll receive it. 😉

God dag,

Jag har väntat på min utbetalning i 14 dagar. Supportchatten har sagt i 14 dagar att det är förseningar. När kan en kund förvänta sig att få den? Jag fick veta att den eskalerades med prioritet, men det finns inga tecken på att det händer. Jag begär omedelbar behandling.

Hi, if the casino is delaying the payout, there must be a reason for it. They didn’t give you any specific details, did they? 14 days is exactly the same amount of time we give casinos to pay out players, and from what I’ve seen, you’ve opened a complaint, which was a good move. We’ll try to help you with that.

If I may ask a few more questions, is this your first withdrawal from this casino? Did you need to verify your account, or have you already done that?

Hej, ja, jag tog redan ut 300 euro för några veckor sedan. Verifiering är inte möjlig på webbplatsen. Det är bara möjligt om du uttryckligen blir ombedd att göra det. Det har inte hänt än. Chatten säger att allt ser bra ut. De pratar om tekniska problem, förseningar eller att de bara behöver tålamod... nu har det gått 16 dagar och ingenting har hänt.

Well, after about 16 days, I would have expected this to be resolved, but as we can see, that doesn't seem to be the case. However, if you’ve received money before, I believe you’ll get it again. The question is when.

As for verification, if you don’t have to do it, that’s fine. The important thing right now is that you’ll need to be patient, and our team will be here to assist you.

Och hjälper de till med det eller inte?

Well, if you think our team can help, we’ll definitely do our best. Once we’ve gathered all the necessary information from you, we’ll contact the casino, so we’ll do everything we can to assist you.

However, I can’t predict what the outcome will be.

Snälla hjälp!

In the top-right corner, there's a timer showing how much time the other side has to respond. You have to be patient.

Pengarna kom idag efter 19 dagar.

I'd say it was a long wait, but I'm glad you got your money.

I hope there won't be another experience like that and that everything will go faster and be more pleasant from now on.🙂