6 månader sedan
Good to know, thank you! 😉
NovaJackpot Casino – generell diskussion (sida 9)
6 månader sedan
Jag fick det andra uttaget på 1 500 BRL idag, casinot har verkligen betalat för alla uttag.
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SvaraCitat1
6 månader sedan
🙌 What awesome news. Thank you for the update! Hope the others will appreciate that.
SvaraCitat1
5 månader sedan
Tack för din uppmärksamhet, jag har ännu inte gjort några insättningar på detta casino igen, på grund av uttagen har jag inte längre någon bonus på mitt konto.
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SvaraCitat1
4 månader sedan
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
Raderat
Novaj
raderade inlägget.
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Novaj
raderade inlägget.
4 månader sedan
Hi there,
Thank you for sharing your feedback. Please note that our system does not allow us to manually add cash or bonuses when there is either a pending real cash or bonus balance, as well as when there is a pending withdrawal in progress.
To make sure this is resolved as quickly as possible, please send us an email at vip@novajackpot.com
Our team will do its utmost to get this sorted for you.
Kind regards,
The NovaJackpot Team
4 månader sedan
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
4 månader sedan
I understand that it would probably be best if they wrote this information in the cashback terms and conditions so that players would know about it right away.
In any case, I see that the casino has responded to you and is trying to resolve the situation.
I believe that together you will manage to handle it, and now at least you will know how things work at the casino.🙂
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