National Casino – generell diskussion (sida 3)

Inte för att du betalar mig mina pengar

Hello,

I'm sorry, do you need help?

casino very good. I made deposit 20e with 2nd deposit 50%•

played slot netent 2e peer spin.

i win 500e , made a wager, made cashout and sent veryfication documents.

2 hours and money in mifynity

wallet, without contact live chat .

no problem with veryfication and cashout.

and dont know why casino reputation is no good.

Problem med ditt konto, funktioner för ansvarsfullt spelande eller något annat, gör det gärna här.

Hello,

it sounds really good. Are you a big fan of Netent games, I wonder.

I believe you have already submitted a user review, so feel free to send us even a positive one 🙂.

de ber mig om ett kort som enligt dem gjordes på kreditkortet den 01/06/2022, vilket inte finns med i min transaktionshistorik. Alla transaktioner som gjordes på denna webbplats skedde via pix. Dom är vägrar mitt uttag

josiel200@hotmail.com

josiel floriano

I can see that you submitted the complaint, so I'm eager to learn more as soon as it's reviewed.

The way I see it now, the casino asks you for proof of deposit you have never made, and due to that your withdrawal is blocked, am I correct, please?

Well, the complaint was a good think to do, I guess

God kväll. Jag gjorde en insättning på det nationella kasinot och såg att dess spel inte stöds i Grekland. Jag drog ut de här pengarna och de skickade identitetshandlingar till mig. Jag går in för att göra dem och det accepterar inte i pdf-format, inte heller mejlet jag svarade på dem för att hjälpa mig är inte tillgängligt. Vad kan jag göra;; Tack

Hello,

You deposited in the casino to find out that some games (surely casinos with greek language availability will provide some games for players from your country, and it is based on the game providers) are not available to you, right?

Then it seems you started the verification and are now struggling with a certain document.

Can you explain which document seems to be wrongly provided? I find it very interesting that the .pdf format is restricted, though. Normally, it's the only allowed format.

But I check the rules and you are supposed to upload screenshots, instead - check point 8:

"11. KYC AND VERIFICATION:

Provide your KYC procedures

1. All Players should be over the legal age (18+)

2. List of required documents in order for players to pass verification process:

Photo of an identity document

Photo or screenshot of the payment system

Photo or screenshot of a document confirming the current address of residence (not older than 3 months)

3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)

4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity

5. We also check player's bets for possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them

6. To prevent the possible fake/untrustful usage of the ID verification process, we check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website

In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email

7. The player should upload documents to the "Document verification" tab in his/her account

8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation

9. Additional documents:

Selfies with an identity document

Proof of wealth

Proof of funds

10. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).

11. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.

Proof of wealth: a document confirming the welfare of the player. 

Proof of funds: a document confirming the receipt of funds to the payment system.

Let me know how it went, I'll try to help

Hello,

please check the rules, I find point number 8 saying:

"8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation"

I'd say that you should upload photos or screenshots instead. Try that and let me know.

Detta kasino gjorde inte betalningen. Jag informerar dig härmed om min extrema oro angående min begäran om uttag på National Casino. Den 30 januari 2023 begärde jag ett uttag på €670 från mitt National Casino-konto, men efter att ha kontrollerat mitt Skrill-konto märkte jag att uttaget fortfarande inte behandlades. För att styrka mitt påstående har jag bifogat ett fullständigt och detaljerat uttalande från mitt Skrill-konto, som tydligt visar att inga transaktioner bearbetades värda 670 €, jag kontaktade Skrill och informerades om att överföringen jag begärde den 30 januari återfördes av andra skäl min kontroll. till Skrill.

NationalCasino kundsupport skickar bara automatiska svar och de betalar inte vad de är skyldiga mig.

Var mycket försiktig med detta casino

Med vänliga hälsningar,

Carlos Guedes

Hey there.

I'd like to start from the beginning. So, allow me a few questions. Have you ever withdrawn from this casino before? If you haven't, have you at least passed the verification yet?

Such a delay is huge, and I'd like to understand what's causing it.

Jag förlorade 300 euro idag. Det är förvånande men det fanns inget gratissnurr...särskilt sedan innan det var ganska många problem med att begära ett uttag..Verkligen väldigt konstigt vad de bad om för att göra ett uttag. Jag råder ingen att investera i detta casino..Stödet är också väldigt hemskt..

Hello.

I would say it makes sense that free-spins luck dries off eventually, nothing lasts forever. It's gambling.

But it is sad to hear that support is terrible. Can you mention some examples, perhaps?

Is it somehow related to complicated verification? I think other players would appreciate other details.

Hej Radka...

Vid 300 snurr tror jag 1 gratissnurr skulle vara tänkbart. Jag köpte 10 snurr. Jag vann 140 euro på gratissnurren. Kom ihåg att jag köpte gratissnurren. Det betyder att jag satsade 1 euro ungefär 350 gånger precis vunnit lite över 60 euro...det är väldigt förvånande...

Under verifieringen satte jag in 25 euro och 30 euro en gång. Under verifieringen ville de bara se insättningen på 30 euro från mitt konto och inte 25 euro. Allt finns i insättningen på 25 euro (mitt namn, belopp och IBAN och vem jag betalade det till). För att vara ärlig så spelar jag hellre på Crazgames Casino eller Ricardo Casino.

Hello Chris1979,

I will respect your opinion, just imagine that my latest test consisted of 10 sessions in which I bought free spins and only two gained me real winnings (the amount won was higher than the bet amount), yet the actual outcome was a slight loss. 🙂

What should I say? It happens.

I still do not fully understand the verification issue. You deposited twice during the verification, what was the trouble about? Can you specify?

Problemet är att de har bevis på en insättning på 30 euro att dessa 30 euro satts in på deras casino. Men eftersom det inte finns något namn på mitt kontoutdrag (endast min Iban) accepterar de inte detta dokument..

Jag bryr mig inte om 300 (440 totalt)... så är det när man spelar. Ibland vinner man helt enkelt inte. Men det faktum att du inte ens fick free spins när du satsade 1 euro 300 gånger gör det mycket misstänkt att det inte går bra..

Dessutom varar rotationerna ibland 3 sekunder och sedan igen 5 sekunder eller ibland 7 sekunder...varför snurrar hjulen så olika...det är en bra fråga

This is normal, I'm afraid.

The statement must provide your full name and address.

I know that some players need to visit their bank in order to get such a statement. Can you call your bank? I would try that.

Ok, I would also be a bit concerned, but as I explained, this happens. It's math and statistics.

To be fair and square, though, the whole concept of fair games works just like his:

"The principles of randomness are honoured by every licensed game provider."

(https://casino.guru/how-slot-machines-work-math)

I think it paints a picture...

Anyway, the delay and oddities you've described are usually caused by a lagging connection - needless to say, it may happen on both sides. I empathize it may raise a certain level of suspicion, so you should look for more stable sites or connections to avoid that. What do you think?