Mr Bet Casino – generell diskussion (sida 30)

Okay, great, at least we know a little more now. It would help if you could answer all my questions so we can move the discussion forward here on the forum and give other players a clearer picture of what you’re going through. Sharing those details can sometimes be very helpful.

Hej Jaroslav,

Jag skickade dem en räkning, närmare bestämt en kopia av min hemförsäkring, daterad 15 juli 2026. Den var inte ens tre månader gammal, som de krävde. Nåväl, efter 48 timmar, som vanligt, avvisade de den igen.

Jag skaffade specifikt ett registreringsbevis som visar min adress. Hela den här grejen är absolut meningslös längre, det där nonsenset de håller på med. Jag har redan lämnat in ett klagomål, men det har varit under granskning i två dagar nu. Hur lång tid brukar det ta?

It would really help to know why they rejected it. You said you tried to obtain the most official document available, so I don’t quite understand why it wasn’t accepted either. Let’s see how things progress.

As for your complaint, I expect it to be opened soon, although I can’t give you an exact timeframe. Our team handles a large number of complaints from other players too, so they can’t always get to each case immediately.

I hope everything will be cleared up and resolved in the end.

Det är just det som är kärnan i saken, något jag inte längre kan förklara för mig själv, så allt jag kan säga är att jag inte vet. Jag försåg dem med allt som följde deras riktlinjer. Jag kan verkligen inte förklara det längre.

Of course, I understand why you’re unsure what else you can do. In this situation, the casino should explain what’s happening, what information or documents might be missing, and what you can provide. Without that explanation, I don’t blame you for feeling stuck.

As I mentioned, our team will get to your complaint. Once it’s open, they’ll have some questions for you, so please be ready to respond.

I’m keeping my fingers crossed for you and hope this gets resolved as soon as possible.

Tack.

Jag har dokumenterat allt hittills, inklusive mejlen jag skickade till dem.

That’s a good approach. Keep a record of everything they send you and everything you send them. You don’t necessarily need to screenshot emails, as long as you save them, but if you contact live chat, take screenshots of the conversation.

That way, you can provide these records to our team if needed. They could be useful when looking into your case, so you’re doing the right thing.