LuckyHills Casino – generell diskussion (sida 3)

Vad menar du med "inte kunna hjälpa till"? Så du säger att ni fungerar som en offentlig plattform för spelarskydd, men att ni inte kan hjälpa mig i det här fallet? Ni har möjlighet, vid ett uppenbart bedrägeriförsök, att eskalera situationen och lämna in ett officiellt klagomål, eller, som en stor plattform, att kontakta portalen och hota dem med offentlig förtal. Istället låter ni bara dessa brottslingar fortsätta? Eller hur ska jag förstå detta? Detta kommer att påverka mitt nästa steg i hög grad.

I'm referring to the information provided in the complaint. I understand it was unexpected. Yet here on the forum I was more or less preparing you for that situation. We are not a public platform for automatic player protection; we mediate cases between players and casinos based on grounds we can cover. We don't threaten anyone. This is a sad situation beyond our control, which is why the complaint has evolved the way it did.

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress."

I respect your interpretation, but that's not what you have been informed about.

Så, vad händer exakt härnäst? Supporten fortsätter att lura mig och ger mig ingen feedback. Elva dagar har gått. Ni, som plattform, specialiserar er på den här typen av fall, och nu säger ni att ni inte kan hjälpa mig. Detta är helt oacceptabelt. När jag har vidtagit avgörande åtgärder mot Lucky Hills kommer jag också att granska era spelarskyddsåtgärder och vad ert faktiska mål är med den här plattformen.

Hello, that's the problematic part. Just as I explained, and as it is mentioned in the complaint, this is not the kind of case we specialize in. However, it's part of the casino field, so we at least accept the case and then wait for the casino to do what they can.

I understand your impression may be different, and it seems you may not have had the opportunity to read the guide before lodging the complaint; that's understandable. But the situation remains the same; the case will be opened for a month, and then it depends on the progress made by the casino.

I imagine it's a cold shower; now we wait just as instructed. You see, the official casino regulators or any involved bank are more suitable for investigating international transactions than we are. We specialize in casimo rules fairness, because that's something we can investigate.

We cannot do anything else for now.