1 år sedan
Hi Radka, I'm just sitting, standing and waiting, I'm waiting for☹️😃, information from Liospin
LionSpin Casino – generell diskussion (sida 3)
1 år sedan
I know there isn't much to do untill further update is made. I also have my thoughts about the reason, yet I won't speculate "blindly" now. Wish you a fair ending - that's for sure!
11 månader sedan
Dear CasinoGuru,
Let us inform you that due to the failure to provide the requested document for additional verification (official document/statement of employment confirming income), the responsible department assessed all possible risks of our company and decided not to renew the Player's access to the game.
Our LionSpin casino is licensed by Curacao and our requirements are subject to the terms of the license agreement, which we fully comply with. Please note that our verification department operates strictly within the scope of the license agreement and Anti-Money Laundering (AML) policy.
Kindly note that according to our Terms and Conditions, the Player has requested a refund of the initial deposit and it was successfully approved and paid.
If you have any additional questions, don't hesitate to ask.
Thank you for your cooperation!
Best regards,
LionSpin team
11 månader sedan
Hello there.
Well, thank you.
Still, I'd say it would be better to explain that to the player, don't you think? Next time, feel free to reply to the concrete player directly since all posts are perfectly visible to everyone - we will all see that. 🙏
11 månader sedan
Hello Radka.The casino returned my deposit and withheld 10%.But here's what I want to add.I am 100% sure that the casino did not want to pay me the winnings, all these endless requests for documents, find a weak spot and not pay.There are a lot of alternatives for confirming income, which the license allows you to use if a person does not work, and the casino requires you to confirm the origin of the money.These casinos didn't even want to hear about it, and it's understandable why.
1
Raderat
Inlägg av dmitry87 har raderats
11 månader sedan
Dear CasinoGuru,
Please be aware that the Player has been completely informed about the decision, and he confirmed the return of the initial deposit after a 10% deduction.
Dear dmitry87,
We deeply regret that you're experiencing these emotions due to the current circumstances. Rest assured, we are committed to delivering the best possible service from our end. As previously stated, please be aware that our Verification Department strictly adheres to the terms of the licensing agreement and our Anti-Money Laundering (AML) policy.
If you have more questions, you can always contact us. We're here to help and answer your questions!
Best regards,
LionSpin team
11 månader sedan
Hello Radka.The casino returned my deposit and withheld 10%.But here's what I want to add.I am 100% sure that the casino did not want to pay me the winnings, all these endless requests for documents, find a weak spot and not pay.There are a lot of alternatives for confirming income, which the license allows you to use if a person does not work, and the casino requires you to confirm the origin of the money.These casinos didn't even want to hear about it, and it's understandable why.
11 månader sedan
Hello, dmitry87.
You know, things might not be as shady as you suggested, although I can hardly judge anything since the casino provided a very limited explanation without further details (which is quite usual when it comes to AML policy and other security-related matters), and more importantly, I'm not familiar with the whole background at all.
It's not my desire to be caught in the middle of it, yet if you are convinced the whole situation needs to be investigated by a neutral party, submit a complaint, please.
https://casino.guru/complaints/create
There is not much I can say about this.
10 månader sedan
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10 månader sedan
I see that you're not only creating fake excuses in my case to avoid paying out the player's winnings. I hope you get blacklisted, and the Curacao Gambling revokes your licenses. It's disgusting what you're doing to the players.
10 månader sedan
Create a complaint on the Casino Guru website, as Radka suggested. My case has been ongoing for a few weeks now. Check it out: https://casino.guru/lionspin-casino-player-s-withdrawal-is-delayed-due If you've experienced a similar situation to mine, it's time for you to create a complaint as well.
10 månader sedan
Hi, when they started strangling me with verification, I opened a complaint on another site.The casino ignored the complaint and the complaint was closed as unresolved.2 months have passed, last week the complaint was reopened, the casino contacted the site where the complaint is located.According to the casino , it did not pay me the winnings because I did not provide the origin of my income.I explained to them back then that I don't officially work, I live on a credit card, and the deposit in LTC was made after winning at another casino.They don't want to listen to anything, and they say that it's not legal, but I don't agree with that, I gave iron arguments about the origin of the money, the deposit was made from a win at another casino
1
10 månader sedan
I understand, I have a similar issue as well. It's just an excuse for them not to pay out the winnings, even though I've sent them documents verifying the origin of my money. I suggest you follow the Complaint link and go through the process. I recommend creating a complaint here on Casino.Guru. Casino.Guru is very helpful and objectively investigates the case independently of the casino. If, in your case as well, it is determined that you are in the right, I'm confident this casino will eventually end up on a blacklist. Furthermore, if, despite Casino Guru's independent and objective opinion, they still don't pay out my winnings, I'll file a complaint with Curacao Gaming, the licensing authority. I suggest you do the same to help protect other players from scams!
10 månader sedan
Dear dmitry87,
Please note that in case of refusal or evasion of the KYC/AML terms LionSpin has the right to cancel wholly the Client's bets, winnings and Bonuses on all LionSpin accounts, refuse to return the deposited funds, block the LionSpin Account.
We always make sure our Terms & Conditions are easy to find, and if Players have more questions, they can chat with our Support Team to get answers.
Let us inform you that when Players sign up, we suggest they review all the rules again to be sure of their choice. Kindly note that making an account on LionSpin means you agree to these rules.
An important aspect of our policies is the Verification process, which may require additional information or documents to verify your identity. Violating these rules and not cooperating with the Verification process may have negative consequences.
Please note that all our actions were carried out strictly according to the regulations. Also, please note that our Players never face such difficulties when carefully following all established rules.
Feel free to contact us with any additional questions.
We are glad to help you!
Best regards,
LionSpin team
10 månader sedan
Jag försvarar inte Casino, men detta Casino var ärligt mot mig och deras verifiering var också normal, utan byråkrati, prata bara med dem så löser de ditt problem.
Automatiskt översatt:
10 månader sedan
Jag säger dig igen, jag drog inte undan för ditt bett, prata inte dumheter, du ville inte betala i första hand, du letade efter en ursäkt. Du ignorerade då till och med klagomålet, och så fort det dök upp på andra sajter som olöst började du genast springa runt, försöka vittja dig, gömma dig bakom goda avsikter och tolka dem som det passar dig, du är inte ärlig, du är listig och beräknande.
Automatiskt översatt:
10 månader sedan
They do not want to negotiate, they do not want to pay the winnings, and close the claim as resolved
1
Raderat
Inlägg av dmitry87 har raderats
10 månader sedan
At first, I didn't have any problems with them. But if they ask you for income verification, and they don't like it, you won't receive your winnings. Because I sent them where my income comes from, and they didn't accept it. They closed my account and confiscated my winnings. If you end up in a situation like mine, your opinion will change. This casino does whatever it wants within its own discretion.
10 månader sedan
I understand, I have a similar issue as well. It's just an excuse for them not to pay out the winnings, even though I've sent them documents verifying the origin of my money. I suggest you follow the Complaint link and go through the process. I recommend creating a complaint here on Casino.Guru. Casino.Guru is very helpful and objectively investigates the case independently of the casino. If, in your case as well, it is determined that you are in the right, I'm confident this casino will eventually end up on a blacklist. Furthermore, if, despite Casino Guru's independent and objective opinion, they still don't pay out my winnings, I'll file a complaint with Curacao Gaming, the licensing authority. I suggest you do the same to help protect other players from scams!
10 månader sedan
Hi, I'm sorry you got into this situation, but our team is still reviewing your situation, so we'll see how it all turns out in the end. I hope everything will be resolved fairly. I also saw that the casino helped Caniggia2021 as well, so I hope that you will be the same and that a consensus will be found.
However, if you also filed a complaint with the licensing authority would it be possible to let us know ?
