Leon Casino – generell diskussion (sida 7)

I’m having the same experience with you , 9 days im waiting to get paid . My withdrawal is processed and their chat tells me that I need to wait to fix the problem they have with payments . I’m 2 years registered there with no problems . First time this problem and it seems concerning

Hi, according to what we can see, they wrote something similar to another player. So it's quite possible that they really have some problems, I just don't understand how the withdrawals can be marked as successful. I find that confusing and when they say they sent the money and then they have a problem with the payment provider, I don't really know what you think. 

Anyway, if the casino doesn't pay within 14 days, I would contact us and our complaint resolution center and we would try to help you. 

So please try to wait a little longer and we will see how it goes.

Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days

Since 14 days have passed, I would use the link I shared in my last reply to you. Describe to our team what the problem is and we will try to assist.

Yes I saw that you have an identical situation, so I think there might be some technical problem. We'll see what happens in the next few days and if the casino will pay you or if our team will have to contact the casino.

Pengarna kom in idag, tack så mycket för din tid!!

Great news, I look forward to it. It was sooner than I expected, so sometimes it's important to just hang in there. Do you think that even if you waited for over a week you will continue to play here?🙂

Jag har haft ett konto hos Leon Casino i flera år och har aldrig haft några problem med att ta ut pengar. Igår tog jag ut 10 000 € (4x 2 500 €) via banköverföring och fick allt inom några timmar.

Idag försökte jag ta ut resten av saldot (13 000 euro) och banköverföringsmetoden har helt försvunnit från uttagsområdet. Supporten säger bara att det är under "underhåll" utan tidsgräns.

Insättningar är fortfarande tillgängliga som vanligt, inklusive via Skrill, men för att ta ut pengar via Skrill ber de mig att ändra e-postadressen eftersom den på mitt Skrill-konto skiljer sig från den e-postadress som är registrerad hos casinot - trots att jag satte in pengar via Skrill utan problem tidigare.

Jag frågar: är detta normalt? Är det någon annan som har sin bankmetod otillgänglig hos Leon? Är det säkert att ändra e-postadressen eller finns det risk att uttag blockeras?

Tack för era åsikter.

Have you confronted the casino with the fact that you have used Skrill at their casino many times before and everything was okay?

I would like to know what they say about this, so please try it and let us know.

Hej Casino Guru, jag ber om hjälp eftersom jag har blivit blockerad på Leon Casino. Jag skickade all dokumentation de begärde, placerade vanliga spel på olika casinomarknader och andra marknader, men de har hållit inne 3 200,00 reais och blockerat min åtkomst till chatten också. De svarar inte på mina e-postmeddelanden – deras e-postadress är info@leon.bet...enviei Jag skickade kontoutdrag och en selfie med mitt ID, men de har inte svarat.

Jag ber om hjälp med den här frågan och ser fram emot ett svar.

Hello, it has not been easy, I see.

Since you've already submitted a complaint, I believe you've done the right thing. At this stage, we'll need to wait for the casino's response before making any assumptions. Once both sides have had a chance to present their perspective, the Complaint Team will be in a much better position to assess the situation.

I hope the casino clarifies the matter soon, of course.

Jag förstår, Radka. De svarar inte ens på mina mejl, och de låter mig inte heller komma åt chatten för att ställa mina frågor. Jag bröt inte mot några regler – de blockerade bara mitt konto! Ska du kontakta någon av deras representanter?

That's truly frustrating and I imagine this one-sided silence is the worst part of it all. Try not to be mad about that. Mediators are here to focus on answering exactly those questions, so when the casino is willing to cooperate, which is in their best interest, there's a fair chance to learn more and start working on the fair solution. Yes, indeed, once the mediator gathers all relevant info from you, the next step is to ask the casino for their perspective and proofs. Occasionally it takes a bit longer, but in my opinion it's worth trying.

Hold on, I know it's difficult to think about that every free minute. 😐

Okej, Radka, jag väntar då, och om du behöver något från mig, så finns jag här för att hjälpa till!!

Jag försökte kontakta dem igen, men utan resultat – de svarar inte på mina mejl, och de har även blockerat min åtkomst till chatten!!

Okay then, let's stay in touch. Perhaps it's not suitable, but how about you leave the casino alone and let the complaint make progress? It's just an idea, of course.

Okej, Radka, jag väntar då!! Tack för att du hjälpte mig med det här fallet.

You're welcome.

Just a note: I'll be off work until Wednesday, but please keep me updated on the eventual progress. Hopefully this is not the final state of your casino account.

Radka, tyvärr har jag inte hört av LEON Casino än. Jag räknar med att ni på Casino Guru hjälper mig med detta. Så synd – onsdag är fortfarande långt borta. Finns det ingen annan som kan hjälpa mig?

I see, maybe explaining how the complaint works would help you feel less under time pressure. You know each party has 7 days to respond to the complaint thread; there are no daily updates or actions possible. Hence, you are not required to constantly check the thread for updates nor ask the casino for resolution; the complaint has it covered but it works on a weekly basis. In addition the request seems to be in the review phase, which means the complaint has not yet started. Therefore, all you need to do is keep an eye on your inbox; you'll be notified once the request is either approved or not.