Legiano Casino – generell diskussion (sida 41)

I hope that our team will be able to help with your complaint then, because that is a really long time to wait.

Is this your first withdrawal from this casino, by the way?

Nej, jag har redan tagit ut pengar utan problem. Men nu, plötsligt, fick jag ett stort belopp och de blockerade mina uttag och bad mig verifiera mitt konto, och jag väntar fortfarande.

Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.

Well, I have a feeling that this is actually the weak spot for this particular casino, though.

Självklart förstår jag att de granskar allting, men jag vet inte om de kommer att säga något, eftersom jag var på den högsta VIP-nivån och när jag vann ett stort pris sänkte de plötsligt min nivå och lät mig bara ta ut 500 euro per dag. Jag kunde ta ut upp till 8000 euro och sedan blockerade de det för verifiering och det har varit så sedan dess.

Mina uttag är fortfarande blockerade.

Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁

Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.

Hopefully the money will fully be withdrawn without unnecessary delay.

Okej, bra. Hoppas du kan hjälpa mig att lösa detta. Tack.

Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.

I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.

Okej, tack.

Hej, angående mitt ärende har allt varit detsamma sedan den 17 mars. De har inte verifierat mitt konto och uttag är blockerade, och de säger alltid samma sak till mig. Jag vet inte längre vad jag ska göra.

Oh, I hope this is not the same situation we were in four or more months ago. Well, the best approach is to get prepared for the longer run.

This casino in the past showed us how very much delayed KYC and withdrawals are possible. Therefore, patience will be the key. A positive thing is that the casino paid if the players resisted long enough without cancelling the withdrawals. Let's stay in further touch and walk this through together. You have such a nice sum in your account, so it might be quite challenging, but I'm optimistic since there are no indications of rule breaches or anything else that could potentially complicate the process.

Hej, så sent som igår fick jag ett meddelande från dem om att min ID hade verifierats, men fakturan jag skickade godkändes inte och de har bett om en ny. Jag har redan skickat den och det står att den kommer att verifieras inom 24 timmar, men förra gången stod det samma sak och jag väntade nästan en månad. Jag hoppas att det här går snabbare.

I also hope this will be much faster. In any event, I would say that you are doing a very good job of reading the situation because you are providing documents in spite of the casino's obstacles and are taking the best possible action. Could you tell me what appeared to be a problem with the initial invoice? I want to make sure that you received at least useful information from the casino after a month of waiting.

Nej, de har inte sagt något till mig. Jag fick en avisering som verifieras och ber om en ny faktura, men det är allt de har sagt. Jag hoppas bara att det inte dröjer för länge.

That's not a very systematic working process; what do you think? Let's just hope this attempt will pass, but if not, I would insist on getting a direct explanation. I believe that addressing this perfectly reasonable request is essential.

Well, we will be here to see what comes next.

Jag hoppas att det går snabbt.

Hej, kan någon hjälpa mig? Ingen svarar mig här, och på casinot säger de alltid samma sak.

En och en halv månad för att verifiera min postadress. Kom igen! Det här är ett skämt, eller hur? Jag är så trött på att bli tillsagd att ha tålamod, det är allt de någonsin säger.

För det finns ingen lösning.

Hello, honestly, no one promised you a quick solution. 🙁I'm sorry, but as you can conclude, the complaint turns over on a weekly basis; this is shown by the timer. The complaint is active and the casino as well as the mediator are both responsive in the thread.

So no, it's not a joke and you have to be patient, I'm afraid.

Tack så mycket

You are welcome.

Even though it takes some time, the process is under control and hopefully it won't take longer than necessary.

Hang in there, please.