Legiano Casino – generell diskussion (sida 41)
Nej, jag har redan tagit ut pengar utan problem. Men nu, plötsligt, fick jag ett stort belopp och de blockerade mina uttag och bad mig verifiera mitt konto, och jag väntar fortfarande.
Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.
Well, I have a feeling that this is actually the weak spot for this particular casino, though.
Självklart förstår jag att de granskar allting, men jag vet inte om de kommer att säga något, eftersom jag var på den högsta VIP-nivån och när jag vann ett stort pris sänkte de plötsligt min nivå och lät mig bara ta ut 500 euro per dag. Jag kunde ta ut upp till 8000 euro och sedan blockerade de det för verifiering och det har varit så sedan dess.
Mina uttag är fortfarande blockerade.
Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁
Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.
Hopefully the money will fully be withdrawn without unnecessary delay.
Okej, bra. Hoppas du kan hjälpa mig att lösa detta. Tack.
Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.
I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.
Okej, tack.
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