Legiano Casino – generell diskussion (sida 36)

Men betalar de i slutändan eller finns det någon som aldrig har fått ackrediteringen?

If you haven't broken any rules and the casino is just experiencing a delay, which often happens, paying out around 2-3 weeks, then you should receive your money as normal.

If you make a chargeback, there's nothing we can do to help you, and since this casino pays out to players, albeit late, I don't think it would be the right move in my opinion.

Men om man tänker på det är det en orättvis praxis som inte uppmuntrar spelare att spela. Jag kommer definitivt inte att spela där längre... och jag tror att de kommer att förlora många kunder. Genom att begära en chargeback sätter jag press på dem och de är skyldiga att svara.

Yes, it's not the most user-friendly when it happens to players and it can discourage them, I'm not saying it doesn't. 

However, in my opinion, chargeback is the very last resort, at least for me, because in the future, you may not be able to play at many casinos if you do it. 

If the casino was a scam and you were 100% sure you wouldn't get your money back, I wouldn't be surprised, but this is not the case, even though the waiting times are quite long, in my opinion.

I've been waiting since January for a decision regarding the payout of the guaranteed jackpot prize. I drew two red balls, giving half a million, two purple balls, giving 14 million. I pressed the next ball, and the game froze, giving an error message, which I'll share in screenshots. I checked at Posido Casino, drew three green balls, and the amount was awarded. I continued playing. I reported the issue in the online chat, checked my cookies, and then sent an email with the information the casino requested.

In February, I received information that the issue was being handled by the game provider and that I would receive an official response regarding the assigned reward. Since then, nothing has happened. I've written in chat, but the consultants leave the chat and have blocked access to my data. I either receive no response to my emails or they reply that they don't see anything.

I received a message that I had to re-enter the game. The slot machine was removed from the casinos when I reported my information to the game provider. I haven't received any official response or compensation from the casino. Please help. In February, I filed an official complaint – nothing. In May, I reported the matter to Curacao, but there was no response. 

Hello, I apologize; is this situation related to Posido Casino rather than to Legiano? In any case, it sounds like an ultimately frustrating experience, from your perspective. Has the final decision ever been made?

I'm truly sorry to say that, but if the matter is older than 6 months, we won't be able to accept the case. However, feel free to try it anyway: https://casino.guru/complaints/create

To me it makes sense that you should be able to continue playing, or if there was a malfunction, the bets won't count at all, but it also appears that no one ever told you. Which is just terrible.

- I I checked if the slot machine was working on Posido and on Alfcasino. Everything worked and the jackpot was claimed. The problem persisted in Legiano. After launching, a technical error occurred that prevented me from seeing which ball was drawn: the red or purple ball. Legiano attributed the winnings with an incorrect GAME ID, stating that it was a jackpot game, which I found. The game has been removed from casinos since March after I reported the information to the game provider. I am currently waiting for information on the jackpot award; the matter has been filed as a complaint with the casino licensing authority

Now understand, thank you. However, under such circumstances, I fear the licensing authority is the one to say the verdict. But hey, it has been lasting for such a long time, yet I see no other way to get some final statement or closure.

Casinia The same problem . Jackpot 3 green balls, the smallest win I play. Next jackpot 2 balls red I selected 3 balls the game froze- technical error. It looks like a bug preventing the highest win. Red balls give half a milion.

The issue has also been reported.

The casino assigned the stake from the pre-bonus wagering requirement but refuses to provide information about the ball drawn. The issue has also been reported to the casino licensing authority. 7 months I write email- nothing. Not assigned. On-line- nothing....

Honestly, I’ve never come across the exact same "jackpot-breaking" error happening across several casinos. If something like that shows up in different places, it usually points back to the same game or provider, not separate casinos all failing in the same way. Visual glitches or mismatched game IDs are much more common than multiple independent jackpot errors. At this point, there’s not much more anyone can do but wait for the licensing authority’s response.

It's strange that two identical errors appear when a large amount of winnings is expected. The fact that the matter has been going on for so long still leaves no official answers. I checked at other casinos and everything worked. After submitting the information to the game provider, Cash 'N Riches WOWPOT! Megaways suddenly disappears from the casinos. I also received information in online chat that my data and account access are blocked, so I can't check anything. It's quite strange.

Legiano assigns the winnings to a different game ID, then says the winnings are exactly the same as with the incorrect ID... where I only had two purple balls and two red balls, green ones suddenly appear.

It's possible that I was playing with a different ID, because I also had a jackpot there, but the one where the error occurred didn't have any other colors

I get that, but frankly, the way I see it, we may only speculate. In my opinion the game wasn't ok, which would potentially explain two errors in separate casinos. Casinos usually state rules saying that game errors result in canceled winnings; hence, someone should explain something openly to you. What you described feels like a more complicated situation and I fear only parties involved may fully explain that. 🙁

Can I write e-mail to you? I sent what I find 🙂 to much write now 🙂

Hello, you can. Yet in my opinion, there is no need to hide anything from the forum 😉. More importantly, if you found something interesting or unusual, my colleagues from the Data Team would be interested in any information related to casinos and this situation. I can not make any conclusion; they sometimes can 🙂.

In any case, take your time; I'll be around.

Hej,

Jag skulle definitivt inte rekommendera casinot och skulle avråda folk från att spela där. Vi satte in 400 euro på casinot och vann runt 20 000 euro. Villkoren anger att vi kan ta ut 7 000 euro per månad, men kundsupporten säger att vi bara kan ta ut 1 500 euro per månad. Vi har bara kunnat ta ut 1 500 euro på 1,5 månader (40 dagar). Nästa utbetalningar har försenats i 3,5 veckor, och kundtjänsten skriver samma sak varje dag, som om de bara skickade ut föreskrivna meningar om att utbetalningarna är försenade. Casinots nästa regel är att du bara kan ta ut dina vinster i steg om 500 euro, vilket betyder 1 500 euro per månad, och sedan i steg om 500 euro. Du kan sätta in enorma summor pengar, men så fort du vill ta ut uppstår problem. Detta är den största bluff jag någonsin sett i casinobranschen.

This is surely not alright that a casino with such a high rating would not stick to the withdrawal limits they have written in their terms, so thank you for coming here to inform us about it.

Lately we had a few experiences with similar situations as well, and we try to "fight" it out and make all the casinos really adhere to their limits, you know.

You have done right that you submitted your complaint, and our team will get back to you as soon as they review it.

Is it the first time you've experienced something like this at this casino, please? How were the previous withdrawals of yours, if any?

Hej Romi,

Först och främst, tack så mycket för den snabba handläggningen.

Jag har aldrig upplevt något liknande förut, på något casino, och det är därför jag är så arg. För att svara på din fråga, de första uttagen på 1 500–2 000 euro fungerade omedelbart. Jag hade inte gjort några uttag från casinot tidigare eftersom vi var nya på sidan. Vi registrerade oss bara för att alla stora namn och rappare just nu marknadsför detta kriminella casino. Det fick också betyget 9,0 på den här sidan, och vi trodde att ingenting kunde gå fel.

To tell you the truth, this casino is safe; we have a long experience with them, but unfortunately, as seen also from what you write, they delay withdrawals, and we need to find out why that is so we can talk to them and make them change it, of course.

So, hopefully soon your case will move forward and you will get all your winnings. 🙏🤞

Jag hoppas det också, men vad händer härnäst från din sida?

Detta kan inte fortsätta, med att de behåller vinsterna i veckor.

As you can see, your complaint has been taken care of, and you need to watch the timer on it. Our complaint team will then contact the casino if needed regarding your case, and hopefully we'll be able to get it solved.