I applied for withdrawal in USDT (ERC20) and that one transferred ETH. When will I get the USDT?
What was the casino going to do if my wallet did not support ETH?
Good evening to you andandjonnyx.
As previously re-iterated, you have received the withdrawal amount you requested and to the wallet you had requested from the drop down menu after selecting your payment method.
My offer remains to send the details to Casino guru as a mediator so they can review the information on our systems and processes followed to complete your payment, as well as the response from the payment provider.
If you are happy and consent to that please let me know and I will send them the information as required.
Wishing you a good evening,
George
We cannot trust any more a casino that cannot explain the discrepancies with the evidence we have submitted.
The screenshot clearly shows that I have selected USDT(ERC) in the drop down menu.
I will probably not use this casino again, but with this response, I will continue to have problems in the future.
I would advise other users here, but I don't care what happens to other users.
Good day andandjonnyx.
Thank you for your response to my previous entry.
I am sorry that you feel that way about our casino and we would be sad to see you go, however I am more than happy to go through the details.
I won't diverge from what I discussed previously when I stated that we take GDPR seriously, so my hands are a little tied as to what I can discuss with you on here. What I am offering though instead of going round in circles is, with your consent: I will show ALL the information we have on your payment, including our payments process (again, sensitive information which I am not wishing to disclose publicly) to the Casino Guru team - this alone would show that our staff have no control over what is selected by the player, and we can then work towards a solution from there.
I look forward to hearing your feedback on my proposal above, have a great day in the meantime.
GLHF,
George
Whatever evidence you have presented cannot negate the possibility that it is not fabricated.
We too are investigating the casino payment process from transaction to transaction and how it behaves when another currency is selected in the drop down.
I'm not going to go along with your excuses any longer.
Users who do not heed this warning will have withdrawal problems. That's all.
I contacted the casino again, also giving George's name, but unfortunately never received a response.
Dear Casino Guru
I submitted a withdrawal request in USDT and the casino wired the ETH to me without further notice
Should I file a complaint and have them send USDT again?
Fortunately, my address also supports ETH, so the transferred ETH did not disappear, but casinos that do this will surely have a lot of trouble in the future.
Hello, I have read the conversation with the casino and if you think that there was an error on the casino's side and that the withdrawal was sent by a different method than the one you requested, you can file a complaint.
Also, the casino has said that they have no problem sharing the evidence with our team, so you can file it and our team will check it.
Think you'll go for it?
I do not trust the evidence submitted by this casino.
I will Provide covering fire if others encounter similar problems in the future and post here or file a complaint.
Hello again!
Once again, I urge you to submit the complaint. Keeping in mind all your previous conversations, I'd like to say there is no better step to take: https://casino.guru/complaints/createaaa 👈
Try to at least think about it.
From my side, what you're doing is almost pointless; the complaint provides both sides with a neutral space for reasonable investigation.
I do not believe it is pointless.
Users who see this discussion will refrain from using this casino.
Or they will use this casino and if they get in trouble as well, even if the casino provides evidence of forgery, they will be able to expose it.
This is another casino representative who failed to explain quite logical things to you. So it seems it's you who constantly encounter issues no one else detects.
Have you noticed?
I honestly can't tell whether it is a lack of common understanding on your site or whether you intend to slander as many casinos as you can.
I'm also amazed by the number of complaints you have submitted so far, it truly adds another point.
Be well.
I investigate a large number of casinos, including new casinos with few users.
At first glance it may seem like a large number of complaints, but they are very small in relation to the total number of casinos I play at.
Of all the casinos I've played, probably no more than a few percent have filed a complaint.
I am not going to file a complaint because I don't have time to do so, but I am willing to help others if they encounter similar problems at these casinos.
100% fabricated screenshots, there will never be the word normal under "method"
I do not believe it is pointless.
Users who see this discussion will refrain from using this casino.
Or they will use this casino and if they get in trouble as well, even if the casino provides evidence of forgery, they will be able to expose it.
how bout evidence of forgery on your part?
KIRGO FTW, no complaint filed because that was an altered screenshot
PLEASE DO NOT LISTEN TO THIS, DUDE WAS CLEARLY TRYING TO SCAM AND GET MORE $$
We luv kirgo, ive won/podium placed in 2 table tournaments and 2 slot tournaments, and won a free $3285
loveeeeee kirgo
May I know how you come into this discussion? Because it would be fair to act more friendly by at least providing the background of your statements. Saying that someone is lying comes in vain without proof would you agree?
Reconsider your tone, please.
Hello friend, I been playing on Kirgo. I never have any problem with them at all they are very good. Did you get your problem resolved? 🙂
hello fellow Kirgo lover I been there playing too, do you stream gambling or just play for fun ?
I also feel obligated to leave a comment here as I am a long time online gambler and I have been on casino guru for quiet sometime exposig casino scams and the casinos that are doing player wrong.
Kirgo is everything but opposite of scam or fraud, these people put their absolute best into getting us a customres the best possible experience. From support on the actual site to game selection, limitations, RTP and so on they have it all figured out accordingly.
Also I saw George's name being mentioned and I have nothing but words of graditute for this man as he is one message away from any possible issue I might have and it gets resolved instantly if there is any issues.
I am down my self about $2000 on the casino but that is my choices and I shouldnt be sitting here blaming casinos that dont deserve hate. I have had problems with many casinos and I have documented it all here but Kirgo really hand on heart is not one to talk shit about.
Only one thing I would say they are missing, actually make that 2 so I am being compleately honest is 1. Safe (option to store your funds else were on site) and incasino tipping system (allowing users to tip other users thru usernames) . But I heard they are working on tiping system so we will see what future brings from them.
But to conclude I dont know what issue there is with original person as I dont actualy see any problemms he will still be reciving his funds, anyways my personal opinion is this is one of the top 5 most trusted Casinos in world right now.
Deposited 35cad. Ended up having over 60 in my account not long after, then I accidently clicked a button and canceled my bonus trying to go through my profile settings and my account balance went to 0. asked support right after for help and they wouldn't help Me. Fairly sure this site is all scam as you can't even withdraw
OGSERBIAN is definitely an insider
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
