To be perfectly honest the Curacao gaming license providers are not well known for their immediate or constructive responses - in general.
I can easily imagine that you will be ignored or receive something similar as you did from the casino... 🤯
Nevertheless, I'll wait for any update on this subject.
Yea well I'm not giving up without a fight. It's disgusting the way they treat people. You'd wonder has anyone actually managed to withdraw from jupi casino.
I checked recently resolved complaints, some players were paid after - you can browse through the complaints as well here.
I would still recommend playing only in casinos with the least good reputation, this casino is on the opposite side of the spectrum 🙁.
I also used a prepaid debit card to deposit money to this company and within less than a week they were able to give me the merchant used which was 7372 which is for dating and escort services. Please see their emailed sent. I have sent this to my bank. I am furious that for 2 months they have fobbed me off by saying its not a banking matter. How is a serious breach and violation not a banking issue. I have a window of 60 days to make the chargeback claim and I am almost upon it. Twice I submitted 2 dispute online forms for a chargeback and it was returned as unsuccessful twice despite all the information they asked for being submitted.
I have had such a headache and to be treated like this by your own bank. Whom I've been with for over 10 years is almost worse than what was done here. Please see attachment and thank you for your help. You guys are great.
Lisa
I have a headache with my bank they very rarely send correspondence in relation to this
Did you manage to get verified and get your money out?
Jag satte in €200 på Jupi Casino i december. Jag hade tur och vann totalt €4100. Jag skickade en begäran om uttag på €1000. Ett par dagar senare skickade Evobet Casino mig ett meddelande om att pengarna hade frysts för att jag hade brutit mot Jupi Casinos regler och använt en VPN. Jag har inget konto på Evobet Casino, så jag undrade hur man kontaktar dem. Jag hade dussintals samtal med både Jupi och Evobet kasinon och bad dem att bevisa att jag hade använt en VPN (vilket jag inte hade gjort). Jag fick riktigt blandade meddelanden från båda kasinon. De lovade att återbetala €200 (återbetalningen kom till kontot) som jag hade satt in. €3900 kvar på Jupi Casino. Jag har klagat på saken men jag har inte fått något svar.
Spela inte på Jupi eller Evobet kasinon! Bedrägeri!
Hello,
it must have been quite stressful, a circus. Have any of these casinos shown you when you were supposed to use the VPN? What was in those mixed messages, please?
One way or another, if you believe the casino - or both of them - had made a mistake, I suggest you try to complain through the Casino Guru Resolution Center. Do you want to know more? I'll gladly help you with that.
Hej, reglerna för båda kasinon förbjuder användning av VPN. Jag läser alltid kasinons regler och jag har inte använt VPN. Jag bad Jupi Casino att bevisa att jag har använt (för att tillhandahålla bevis) vad Jupi Casino tror är VPN. Casinot hänvisade till reglerna och skrev bland annat även detta:
"Observera att detta beslut togs på affärsskäl..."
Jag överväger att lämna in ett klagomål via CasinoGuru.
Ok, I have no idea how a business decision is related to VPN usage. Pardon my French but this stinks a bit. No wonder you are convinced this is not about the VPN. If I can help you with anything complaint-related, just ask. No problem at all.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
