Hello there. I'm really sorry about this issue you are having at this casino. Unfortunately, as it is related to the sports betting, our team won't be able to be of any help, as we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Hope this will help.🤞
Hello! So, I create account here to place some bets. Few deposits I lost and after I won few bets and were in no loss position I tried to withdrawal my money. And things starts here. All requests was rejected. Support ask me to made all kind of selfies with all documents (at all I uploaded like 10 files). Support said that everything is ok now and I can withdrawal, but next day I got message from support:
"Anton, at the moment your withdrawal is undergoing our regular checking procedure. No worries, it is nothing big, it helps us to ensure fair play and security for our players. This checking can take up to 31 days."
The funniest thing we are talking about 200 usdt withdrawal ahahah
username: antonov
Hey. I believe they have to check with the game provider if everything is okay and that is why it can take that long. Usually it can be a long lasting process, to tell you the truth.
Hopefully, they will be able to finish the verification soon and you'll be able to get your money.
What kind of games did you play there, if I may ask?
sportsbetting
Understand. Just let us know how it all goes, and in case you need some help, we can recommend a few websites that deal with sports betting issues, as we don't have any brunch here.
We'll wait for the updates.
Hello!
Could you please tell me how familiar you are with verification deposits and no deposit bonuses? Since it sounds exactly like this circumstance to me. Let me clarify:
You must first make a deposit, usually with the same payment method you plan to use for withdrawals, in order for the casino system to recognize your payment option after you take a bonus without making a prior deposit. The interesting part is that, in some circumstances, like in this instance, this deposit must also be wagered. There are at least two explanations for that, but I would highly advise you to always check the rules to find out how many times you must wager each deposit before requesting a withdrawal.
The multipliers 3x to 5x are the most widely used. This means that after making a 50€ deposit, you must wager 150€ or 250€ before you can withdraw, even if you did not take advantage of any bonuses.
Excellent casinos may totally waive this wagering requirement based on the amount you deposit.
Personally, I would contact support first; there is always time to call someone a "scammer." 🙂
Feel free to learn more about the AML process in this free e-course 👈👈
Let me know if this was the case, please.
Det är gjort för dig
I see that you have decided to delete your previous post Radka replied to. It is, of course, totally up to you whether you'd like to receive our help or not.
Please stay safe, and if you need any assistance, we're here for you.
Hej jag satte in 40 reais och vann 106 de drar 11 reais från oss för att göra uttaget men jag har väntat i mer än 4 dagar och de betalar mig inte jag hade redan gjort andra uttag och de betalade alltid mer nu är de med denna clownism att inte betala har jag redan kontaktat deras support och de säger upp till 3 dagar att betala men de 3 dagarna har gått och ingenting !!!! Det var ett så bra casino och nu gör de det här
De har inte betalat mitt uttag på 6 dagar nu
Hi, I think a good place to start is that you have received money from the casino in the past and therefore have some experience to fall back on. On the other hand, a week would be on the edge for me to wait for the money, but as you were informed in your complaint, we give casinos 14 days to sort out everything necessary and send the money to the player.
Anyway, have you asked them what is behind this delay? Have you been in contact with the casino about this situation?
Hi, I think a good place to start is that you have received money from the casino in the past and therefore have some experience to fall back on. On the other hand, a week would be on the edge for me to wait for the money, but as you were informed in your complaint, we give casinos 14 days to sort out everything necessary and send the money to the player.
Anyway, have you asked them what is behind this delay? Have you been in contact with the casino about this situation?
Ja, jag kontaktar dem och de ger mig alltid samma svar: de har redan pratat med systemfolket och vi måste vänta, men de ger mig inget datum. Det har gått en vecka sedan jag begärde mitt uttag!!!! Problemet är att de drar av pengar för att betala oss och det tar så lång tid.
If the casino does not provide relevant information and you do not have your money within 2 weeks, then we will try to contact the casino to find out what the problem is. Sometimes I don't quite understand what is behind it when the casino extends the withdrawal and doesn't do any verification, check or anything like that. I know that sometimes there can be a long withdrawal queue but there are many things that can be communicated with the player. I think this is a big factor for a lot of players to get reassurance.
So even though I hate to say it, we will have to hold on and if nothing moves forward, then we will follow the next steps.
Does the casino still not have a license as you say on the website? I think they have information about the license at the bottom of the website?
Good question.
The last update took place in January, so there is a fair chance the casino's got a license. GCB, I reckon.
I'll get the Data Team on the track, your effort is much appreciated.
Did you know you can also check when the last update occurred and also inform the Data Team about misinformation or incorrect details at once? 😉
Look for this feature at the bottom of the "overview" casino tab. Just under the pros and cons:
What else might we have overlooked? Please feel free to share; we appreciate any assistance in keeping the review current.
Hello, perhaps you would like to know that thnks to you, its license has been added to the casino review page.
I would greatly appreciate any additional information you could provide, just in case you'll come across any.
Have a good day!
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
