iWild Casino – generell diskussion (sida 25)

Oh, I guess this is not the usual convenient withdrawal process and I get how it feels. Perhaps being persistent and not losing the balance is the first step in this case. Well, I guess we have to wait and see what happens next. 🤨

Det har gått en vecka sedan jag skickade in mina dokument, 0 svar.

Jag har inte kunnat ta ut mina pengar på över två veckor.

Hi, that's not what I hoped for. Since it seems the casino had 14 full days to resolve payment with you but failed to do so, I would go for the complaint without hesitation.

https://casino.guru/complaints/create

Time for waiting has come to an end, now the casino should explain what seems to be the problem. The way I understand it, though, no one has been in touch with you for two weeks, that not normal, I'd say.

May I perhaps know when was the last time you reached out for updates and through which channel?

På måndag har det gått 14 dagar sedan jag gjorde det första uttaget, vilket avbröts efter 3 dagar ... anledningen är oklar; jag var tvungen att ta reda på det själv via onlinesupporten. För nio dagar sedan skickade jag KYC-dokumenten och jag har inte fått några svar, ingen bekräftelse på mottagandet och ingen indikation på att det behandlas. Onlinechatten säger tydligen att det tar 3 dagar, vilket redan har gått. Det är också värt att notera att onlinesupportmeddelandena alla är förskrivna och helt ohjälpsamma. Jag skickade e-postmeddelanden på måndagen och fick aldrig något svar.

Efter att ha försökt ta ut pengar igen inaktiverade de alternativet.

Jag väntar till måndag den 3 augusti, och om jag inte får något svar kommer jag att lämna in ett klagomål.

Of course, please go for the complaint as soon as possible. I get this must have been very frustrating and as far as I can say, nothing has ever indicated what exactly the problem was. That's, in my opinion, not the best way to have the KYC and withdrawal resolved on their own. 😐

Har du fått betalt än? De är skyldiga mig 2000 USD och betalningen väntar fortfarande.

Jag har väntat på mina pengar i några dagar nu och de är fortfarande i väntan på behandling. Efter att ha sett alla kommentarer vet jag att jag kommer att behöva gå igenom samma sak: efter några dagar kommer de att be mig om KYC-verifiering, jag måste avbryta mitt uttag och vänta många dagar till på att de ska betala mig.

Kasinon som detta som ägnar sig åt sådana kundfientliga metoder borde tas bort från sina listor eller ges ett rättvist betyg, inte ett manipulerat sådant. Detta kasino är inte ens så stort som recensionen påstår; de har problem med att betala ut, försenar KYC-verifiering och utbetalningar i veckor och försöker få användare att spela pengar igen och förlora dem. Den här typen av knep är typiska för kasinon av låg kvalitet.

Det är beklagligt att jag hamnade på det här casinot, men min största irritation är Guru, som rekommenderar det här casinot som om det vore det bästa som finns, och till och med påstår sig ha vunnit ett Guru-pris, vilket är helt fel. Casinot har ett fruktansvärt användarbetyg och hundratals klagomål.

Jag ber er att sluta rekommendera den här typen av webbplatser. Jag kommer att lämna in ett klagomål så snart det obligatoriska antalet dagar har gått.

Och å andra sidan, spela på casinon som bryr sig om sina spelare och betalar ut snabbt; det finns många som Rolbit, Epicbet, Respin, BCGames, Stakes, etc. Fall inte för den här typen av sajter, som är förklädda bedrägerier.

I’d say it’s quite common for a casino to request KYC when a player makes a withdrawal. It doesn’t happen in every single case, but in many cases the casino will ask for identity documents or other verification before processing the payment.

Of course, the process shouldn’t be unnecessarily prolonged. Ideally, both the verification and the withdrawal should be completed within around 14 days. If it takes longer than that without a proper reason, I completely understand why players become frustrated. I wouldn’t be happy either if a casino was dragging the process out for no reason. At the same time, verification is an important process for both the player and the casino.

As for our recommendations, I think we’ve been doing this long enough to know what factors we consider important when evaluating casinos. I appreciate your opinion, but I don’t think we’re going to change our approach based on one individual opinion.

This casino won our award because, according to our evaluation, it deserved it. There’s no reason for us to mislead anyone about that. The casino has also resolved all of the complaints it has had with us, which certainly isn’t something we see with every casino. They communicate with us as well, and when a problem arises, they are willing to work with us and the player to try to resolve it.

That level of cooperation is also one of the reasons why the casino has such a high Safety Index. So that’s basically how I see the situation.

Jag uppskattar verkligen din kommentar, men det är svårt att tro att betyget och den förmodade utmärkelsen är verklig, om man, när man snittar kommentarerna, ger ett negativt betyg för casinot och här ser det fortfarande ut som om det vore ett casino med nästan 10/10.

Den andra saken är att normalt sett tar en KYC timmar eller högst dagar, men inte veckor; många kasinon har till och med KYC-system implementerade som ger dig resultatet på några minuter.

För att inte tala om att jag personligen har spelat på ungefär 100 casinon och det här är första gången jag stött på ett som begränsar det maximala uttagsbeloppet till 1000 USD, som det här casinot gör.

allt gott

Thanks for your reply. Of course, forum posts and user reviews can be negative, and they’re definitely an important factor when deciding where to play. At the same time, it’s worth keeping in mind that players often come to forums mainly when they have a problem. When everything goes smoothly, many people simply take it for granted and don’t leave any comment at all, so sometimes it’s important to look at the wider context as well.

As I mentioned, this casino has more than 100 resolved complaints. That means that when problems do come up, the casino generally engages with the complaint process and tries to resolve them. That’s important and one of the main reasons why the casino has the rating it currently has. Of course, the Safety Index is based on several different factors, but complaints can have a significant impact. If a player has a problem and the casino doesn’t resolve it, an unresolved complaint can lower the Safety Index.

Regarding KYC, I’ve seen plenty of cases where verification wasn’t completed within a few hours or even a couple of days. Sometimes it is very quick, but sometimes it isn’t. It depends on the casino, what documents they need, and how they carry out their checks.

Withdrawal limits are also quite common. Some casinos, for example, have limits as low as €500 per day, which I personally consider quite low. So a €1,000 limit can still be relatively reasonable in comparison.

Of course, if you don’t like these conditions, I completely understand that. Everyone has different preferences when choosing a casino.

Okej, tack för din tid att svara. I mitt specifika fall har jag väntat i fyra dagar på betalning från ert casino. De uppger att betalningar tar mellan 24 och 72 timmar. Kan jag lämna in ett klagomål här? Jag får inget svar från er supportteam.

Hi, I’d just like to clarify one thing first: I’m not a representative of the casino. I’m a forum admin here at Casino Guru, so please keep that in mind.

As for submitting a complaint with us, yes, you can do that. However, as I mentioned before, we generally give casinos 14 days to resolve situations like this, and our complaint team will usually take that timeframe into account before moving further with the case.

So if you feel that submitting a complaint now is necessary, you’re free to do so. Personally, though, I’d probably give the casino a little more time first.

Dear Casino Guru,

I am requesting your assistance regarding a pending identity verification at iWild Casino and its potential impact on my ability to withdraw funds before my active bonus expires.

My active bonus page displays the following:

Active bonus balance: 139.24284 IWL

Maximum withdrawal: €696.21

Bonus expiry date: 19 September

Total account balance: approximately €3,127.92

There was initially a discussion with the casino about whether a maximum cashout multiplier of x5 or x10 applied. However, I have explicitly informed my casino contact, Leonardo, that I accept the x5 limit and the maximum withdrawal amount of €696.21. I am not asking to withdraw the full displayed account balance.

My withdrawal is currently paused pending KYC verification. I submitted all the documentation requested from me on the Wednesday preceding my follow-up email and subsequently resubmitted it following a further request from the KYC team. To the best of my knowledge, I have complied with the requests received and am now waiting for the casino to complete its review.

My concern is that the bonus expires on 19 September, while the verification remains pending. I have sent a follow-up email, marked "2nd Sending – Please Reply", requesting written confirmation that:

The €696.21 will remain available for withdrawal if verification is completed after the expiry date.

The amount will not be forfeited because of expiry while the withdrawal is paused for KYC.

The casino will explain how it will treat the balance above the maximum cashout.

The casino will identify any outstanding action I must take before the expiry date.

Requested resolution

I ask Casino Guru to help obtain written confirmation that the €696.21 will be preserved while KYC is being reviewed, and that the casino will process the eligible withdrawal once verification and any remaining applicable requirements are completed.

If any document or other requirement is still outstanding, I ask the casino to identify it clearly and promptly so that I can respond.

I am not alleging that the funds have already been confiscated. My complaint concerns the pending verification and the lack of certainty about how the approaching bonus expiry will affect the amount displayed as available under the maximum cashout limit.

I can provide the relevant correspondence, the document-submission history and screenshots of the bonus page and account balance.

Kind regards,

João

Hello, If I may, I suggest you lodge this as a form of an official complaint. As far as I understand, you have a very clear idea; however, complaints are not addressed here on the forum, so in order to give you the best advice, I would proceed with this request: https://casino.guru/complaints/create

The thing is that complaints are a way to resolve disputed amounts, and based on this text, I'm really sure our possibilities will meet those expectations, especially in written form; thus, I'll leave that to the mediators.

Det här är alla illvilliga kasinometoder. Och det verkar som att priserna faktiskt betalas ut.

So, in my opinion, the complaint remains somewhat in game. On the other hand, saying that the prizes appear to have been paid can change someone's perspective.

Seriösa kasinon utsätter inte spelare för alla dessa situationer. De händer hela tiden. Se bara på antalet klagomål.

In my opinion, the number of resolved complaints and the absence of unresolved ones show how likely the casino is to resolve problems or disputes. However, I must admit that I no longer understand the context. You are welcome to proceed with your own complaint, if that is still the matter.

Det är inte poängen. Varför försätter casinot spelare i dessa situationer? Det borde inte vara nödvändigt att lämna in klagomål för att problem ska lösas.

I understand you have some unfortunate experiences, but such a general question cannot be answered concretely, I'm afraid. It all rather depends on the specific matter and the capabilities on both sides.