We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).
någon snälla hjälp mig, jag har gjort 3 uttagsbegäranden och alla 3 har kommit tillbaka, jag anger mitt banknummer, mitt konto och mitt namn och det kommer fortfarande tillbaka, de säger att jag måste be banken om ett 
nummer, men vilket nummer? vet någon hur man fyller i denna begäran?
vän hjälp mig hur fyller jag i den här förfrågan, jag anger mitt banknummer och konto och de returnerar det, 
tack
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
någon snälla hjälp mig, jag har gjort 3 uttagsbegäranden och alla 3 har kommit tillbaka, jag anger mitt banknummer, mitt konto och mitt namn och det kommer fortfarande tillbaka, de säger att jag måste be banken om ett nummer, men vilket nummer? vet någon hur man fyller i denna begäran?
I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.
Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
min blev också avskuren, då satte jag vpn och jag kan komma in i chatten, problemet är att enligt dem fyller jag i fel,
Jag har redan skickat ett e-postmeddelande med bilderna de bad om, jag tog ett foto, de vill ha IBAN, jag vet inte ens vad det är, jag ringde banken och de sa till mig att IBAN är den du betalar, det enda som måste vara fel är banknumret från 0260 till 260, jag vet inget annat
Jag har redan skickat ett e-postmeddelande med bilderna de bad om, jag tog ett foto, de vill ha IBAN, jag vet inte ens vad det är, jag ringde banken och de sa till mig att IBAN är den du betalar, det enda som måste vara fel är banknumret från 0260 till 260, jag vet inget annat
The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).
IBAN (International Bank Account Number) är en kod som identifierar en kunds bankkonto för internationella överföringar. Den består av 29 siffror i Brasilien och används för att säkerställa att pengarna tas emot korrekt. I ditt fall har Nubank ingen egen IBAN-kod. Nubank-kontot tar inte emot eller skickar pengar i andra valutor än Real, så det har inga IBAN-, SWIFT-, ABA- eller ACH-koder. Du behöver ett konto hos en annan bank eller använda en annan mottagningsmetod.
För internationella kasinon rekommenderar jag att använda kryptovalutor. Uttag via pengaöverföringar har generellt höga avgifter och är mer byråkratiska. Det finns också möjlighet att beloppet hållas inne av skattemyndigheten, beroende på var det kommer ifrån. Och eftersom de flesta kasinon lägger ut dessa operationer, är det svårare att kontrollera dessa situationer.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
Jag har redan skickat ett e-postmeddelande med bilderna de bad om, jag tog ett foto, de vill ha IBAN, jag vet inte ens vad det är, jag ringde banken och de sa till mig att IBAN är den du betalar, det enda som måste vara fel är banknumret från 0260 till 260, jag vet inget annat
Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.
Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.
Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....
Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!
Killar, jag löste problemet, jag spenderade alla pengar och stängde kontot, jag har inte väskan för det här, alla kasinon jag spelar jag lägger bara pix och väska på plats den här med en tro, jag uppskattar din hjälp från och med nu, tack så mycket
Wow, vad synd. Det är olyckligt att vissa betalningsoperatörer tar ut felaktiga avgifter för att använda Pix på kasinon, och drar fördel av bristen på tydlig reglering. Som en följd av detta inaktiverar många kasinon betalningsalternativet Pix för att undvika dessa överdrivna avgifter, vilket begränsar betalningsalternativen för spelare. Ett alternativ att överväga är kryptovalutor, men det är viktigt att noggrant undersöka de olika alternativen och de risker som är involverade, såsom volatilitet och säkerhet, innan du väljer en digital plånbok.
Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
