ice casino blockerade mig (sida 3)

Varför vill du att jag ska prata om det ,,,, det finns massor av spelare som har gått igenom samma sak här och på andra forum och du visslar åt sidan....

Mitt fall är uppenbart, 140 tusen konto godkänt av dem

How much is the winnings that has been taken from you? And are there any same cases as yours thats been resolved?

I am trusting my mediator that he can resolve this.

140 tusen euro stal de från mig. Jag har en utskrift av dem som bekräftar felkontoverifieringen och att ocasino guro beslutade till deras fördel innan de höga vinsterna jag redan hade gjort uttag på mer än 10 tusen euro....

Med andra ord, om jag lyckades göra uttag på mer än 10 000 euro föregående år och kontot godkändes när de 140 000 kom ut blev jag blockerad direkt 🤬 och dessa nördar dömer till casinots fördel.

Well, based on what I saw in the complaint, and if that’s the full text of Section 12.7, using a VPN in the casino is prohibited. So if you were using it, that’s a problem. In any case, I haven’t read the whole thing, and Michal will continue to look into your case.

I’d say that VPNs are a problem in about 90% of casinos, so I’d always check whether you can play with one or not. Otherwise, they usually don’t recommend using it.

I don't mean to be rude, but what are you still doing here if you feel like you can't get any help here?

If our team couldn't help you, you can contact the regulator, a lawyer, whatever.

If you come back and say you've resolved your issue, I'll give you a round of applause.

If I see correctly, that answer was for another player, not for you. 🙂

Ja

Jag skulle också ge dig en applåd om du löste fallet på ett hyfsat sätt.

Then what did you do after the Casino Guru's rejection of your case? Did you file another complaint to a different mediator? 140,000 euros is a very big amount. Sorry.

Thank you for the insight but I mean, what is the purpose of 12.7? Why is it being enforced?

And also there has been cases of same issues as mine and ice casino has resolved the issue upon casino guru's instruction.

Ja, jag gick till tillsynsmyndigheten och det var ett väldigt högt belopp, en skam...

Men enligt vad de säger gör inte tillsynsmyndigheten mycket, och de svarar inte heller...

Och i ditt fall, var det en hög summa?

Mine is only 900 euros more or less. Compare to yours and still I will do all means necessary to get it.

Lycka till 🤞 Jag har slutat spela och väntar på svar här. Jag har inte fått något, min moderator måste ha fått det om det inte var för sin egen ficka 🤣

Skål och lycka till

Thank you but did Casino Guru sided with Ice Casino?

Ja, det fanns många bevis mot dem, jag har allt i tryck....

De erkänner misstaget, jag har allt 😅 ändå tar de deras sida för mig, det var moderatorn som skämtade om ämnet.

Well, they're enforcing this because you apparently used a VPN here, is that right? If that's the case, that's why this is happening.

Cases can differ even by a single small detail, so if you can show me which specific case is identical to yours and has been resolved, I'd be happy to take a look at it.

Veronika already told Ice Casino to reconsider their position.

Here take a look on below screenshots that i saved regarding the resolved cases like mine. I mean these cases are far more worst but still bas been resolved with Casino Guru and Ice Casino.

Also, Ice Casino has admitted their mistake regarding the 12.7 clause and it is so obvious that they just want to take the winnings.

Take a look and would really like to follow up on your team mate, Michal to respond to my Complaint.

Thanks.

Heh, those are pretty general screenshots, and I said that every detail can make a difference. But let’s set that aside for now and focus on your specific case. Even situations involving VPNs can be resolved, but that’s not always the case, it depends on what’s happening. 

It’s pretty clear from one screenshot that this can be resolved, especially if the player didn’t intend to use a VPN to gain some advantage at the casino that they wouldn’t have had without it. That’s pretty important.

Michal will continue working on your case, and we’ll see how it turns out.

Yes its an honest mistake. Accidentally opened it for about 1 minute and 7 seconds as per the vpn log. I hope Michal will response soon. 🙁