HitNSpin Casino – generell diskussion (sida 5)

I played at this casino, accumulated a winnings of 3300 euros and they refused to pay me, blocked my account!

I made several deposits, played slots and placed a bet.

after which I successfully passed the verification, then they requested additional documents, more than once!

there were more than one attempt to block my account and refusal to withdraw money!

after that we agreed that they would pay out my winnings and block the account, but the next day they simply blocked it and refused to pay the money!

I just want to warn all users so they know about my bad experience and think twice before registering on HITNSPIN, This is an extremely negative experience for me, I don't want anyone else to have to go through this.

This surely is an unfortunate situation, and you have done well that you submitted a complaint here.

Please wait until it gets reviewed by our team, and then you'll be informed about what to do next.

How long have you been playing there?

I played for two weeks.

your team refuses to accept the complaint(

I have no chance of getting my money back

Yes, I saw it and I'm quite sorry. Our team found out that it is sports betting which unfortunately we do not solve. So we couldn't help you.

But try these links and maybe you'll find some help:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If so, please let me know.

Hej!

jag hade viljat ha hjälp med min situation via hitnspin casino, jag har nyligen viljat utföra ett uttag men visar sig säga att mitt uttag är "blockerad"

min upplevelse via casinot är fantastisk, men i nuläget vill jag gärna få ut mina pengar, kan ni hjälpa mig att kunna få mitt problem löst.

tack i förhand.

//Omar.

Hello, Omar.

I would like to help, though with all possible honesty, at this point I'd say that only the casino knows the details.

So, I suggest we start with a few questions, if you don't mind:

Is this perhaps your first withdrawal? When was the withdrawal submitted?

Did you opt for the very same payment method you have ever used in the past?

Has your account been fully verified?

As you can see, since at this point we rely on the information you provide, there is little to begin with...

Provide more details and let's see what we can come up with. 🙏

Hej,

ja, det hade vart min första uttag men jag avbröt det pga tog för långtid, men nu när jag vill göra det igen så kan jag inte. Jag är blockerad när det kommer till att utföra ett uttag. ja, jag är verifierad.

Oh, I see.

A little tip: never cancel a withdrawal because it takes longer, especially if you face issues in the casino. In most cases, the only thing you will achieve is that you will start over.

Did the casino explain the block, please? When was the withdrawal submitted?

Kindly share all the details you have, as I said, we have no other source of information.

Could you please confirm if your withdrawal payment has been verified? So, "Did you choose the same payment method as before?" Deposit counts too. 🙏

Hej,

Jag begärde ett uttag från HitnSpin. Den 9 juni 2025 fick jag ett meddelande om att pengarna hade överförts – men inget har kommit in på mitt konto hittills.

När jag frågade fick jag höra att hennes ärende var "under granskning" och att jag bara skulle fortsätta vänta.

Jag börjar misstänka att jag blir låten vänta – men jag vet inte varför.

Är jag den enda som har problem med uttag, eller är det andra som också drabbas?

Hello, I would like to want about investigation too when they are do some.

If your withdrawal is under review maybe they haven't sent the money yet, but that is only my opinion.

If they will take 14 days and still nothing will happen, you can use our services and we will try to help.

Juts try to be patient for now and wait. 🙂

That is my advice at the moment.

Okej tack.

Jag besökte Hitnspins webbplats idag, och se och häpna – mina pengar är tillbaka på mitt spelkonto.

När jag frågade varför det inte överfördes fick jag svaret att det fanns "tekniska skäl" – inget mer.

Så jag går till uttagssidan igen och vill ta ut pengarna – och sedan dyker ett meddelande upp som säger att jag måste satsa ett visst belopp först, annars kommer en avgift på, tror jag, 48 euro att debiteras.

Så jag går tillbaka till livechatten och frågar vad det här handlar om. Sedan skickar de mig följande:

"Tack för att du väntade! Följande anges i avsnittet 'Casinovillkor' på vår webbplats:"

8.12.5. Om insättningar omsätts mindre än 2 (två) gånger förbehåller sig företaget rätten att hålla inne 20 % för uttag, dock inte mindre än 0,5 USD eller motsvarande belopp, för att täcka betalningskostnader.

Men vad kan jag göra åt det faktum att de inte kunde behandla min utbetalning?

När jag frågade vad som skulle hända om utbetalningen misslyckades igen fick jag svaret: Då skulle jag behöva betala avgiften igen!

Vad jag inte förstår är varför jag måste göra om uttaget? Det är förmodligen bara på grund av avgifterna.

Jag har begärt utbetalning igen, får se vad de gör.

That seems pretty stupid to me. 

Anyway, when they have it in the terms that the deposit must be wagered twice, did you do it before you made the withdrawal or not? 

The situation around fees sounds strange to me, because why would you pay fees every time if you couldn't make a withdrawal. If they told you they had technical problems, it's not your fault, so this is definitely not right. 

Let's see what happens with your next withdrawal and if it fails again, let us know and we'll try to help you.

Här är ett utdrag ur chatthistoriken.

So you had your withdrawal cancelled and after that you made a deposit and now wagering also applies to the withdrawal you had entered before the deposit? I have a feeling that's how I understand it from the screenshots.

Jag begärde ett uttag den 9 juni. Några dagar senare fick jag ett meddelande om att mina pengar hade betalats ut (se skärmdump). Efteråt satte jag in pengar igen och fortsatte spela – men utan vinster. Men vad har min insättning med uttaget att göra?

I see, it's common that you have to wager the deposit when you play in the casino. But shouldn't it be that if you withdraw money and for some technical reason the casino cancels the withdrawal and you deposit in between, that some wagering will be applied to the previous withdrawal. That's what I was trying to find out. Anyway, as I said wagering on deposits is quite normal, so I'm curious if you will get the money and how it will be.

Okej, pengarna har kommit, men jag spelar inte där längre.

I was just hoping when it would happen and if you could solve it with the casino. I can see that it has been done, albeit at a price that probably not everyone would want to pay. 

Anyway, congratulations and enjoy your money. 

Hopefully the next experience elsewhere will be better.☘️