Heats Casino – generell diskussion (sida 2)

This casino recently held a tournament for wagers.

I had my doubts from the beginning because the prize money was unusually high compared to the size of the casino.

This was the ranking on the leaderboard 24 hours before the tournament ended.

I bet $200,000 in 24 hours.

After the tournament, this is the leaderboard presented to me by support.

I have seen many tournaments in many different casinos, but never a tournament where all the players suddenly bet this much on the last day.

Also, this casino has a system where you can see other people's real-time bets and high stakes on the site, but there was no history of players other than myself placing that many high stakes in the last 24 hours.

It is believed that this tournament was fictitious from the beginning.

If there are other players, etc. who participated in this tournament, please provide information.

Hello, may I make a kindly request?

The screenshot appears to be from a social media post, so I'm curious if the casino page also directly mentioned those awesome prizes. I must concur that the prize pool appears to be quite interesting; are there any other unusual specifics?

No. Suddenly, in chat, support informed me that a tournament was being held.

Despite such a high prize, the duration was only 3 days, and it was not announced on the website.

So it is very likely that the tournament itself was fictitious and a scam to get users to place large amounts of bets.

Well, this is kind of interesting. Did you check the account history or validity? You know, I have seen plenty of fake social media profiles offering incredible things to players... 🙁

If there has been no mention on the casino website at all, I would try to send link to the social media profile to the casino support for the confirmation.

This is not a social media post, but a so-called live chat feature within the casino site.

So there is no doubt that this is information sent out by the casino management.

The problem is that despite the fact that the first place prize is $40,000, which is an extraordinary amount considering the size of the casino, there is no announcement at all at the casino, and it is being communicated to only a few players via chat.

Furthermore, the casino allows players to view the betting history of others on the site, but there is no history of high stakes betting as shown on the leaderboard.

It is highly likely that the casino did not have any winnings available from the beginning and provided users with fake leaderboards.

If there were other users besides me who participated in the tournament as well, it would be verifiable.

I am sure that person would have been offered a different fake leaderboard than mine.

I see where you're heading, and thank you for the context. However, I'm uncertain about the best way to proceed. The lack of mention of this tournament on the casino's website primarily concerns me. I wonder how serious that would be if you submitted a complaint about, let's say, a possibly non-public tournament.

With all honesty, I can't tell for sure.

The casino submits a complaint that the participant was cheated out of the entry fee because the casino held a fictitious tournament, so you can have the casino submit data to prove that it was not fictitious.

I apologize for my lack of understanding. I did not understand the post well.

But you know the complaint process very well by now, so submit one and see. If I were you, I would add a full-screen screenshot of the offer, by the way — not cropped. It is important to prove the source in the first place, if you know what I mean.

Eftersom jag vet att Casino Guru inte tolererar "köpta" recensioner, här är några bevis på hur detta casino fick sitt goda betyg på Trustpilot:

Som ni kan läsa kräver de inte en personlig åsikt baserad på egen erfarenhet, utan självklart ett 5-stjärnigt betyg!

Helt enkelt otroligt fräckt, och i slutändan ett bedrägeri mot alla Trustpilot-tittare som förväntar sig ett autentiskt betyg för att bilda sig en egen uppfattning!

Men tyvärr är denna praxis redan vanlig i onlinekasinonvärlden...

Thanks for the info, it's a good thing we're not mentioned there too.

This probably proves how reliable user reviews are on some platforms.

However, it's good to have this kind of information, especially when players can see it.

We will definitely keep an eye on whether something like this happens to us too.

Thanks again.🙂

Terrible experience here and poor support from 'Chloe'. Had to open complaint on CG.

KYC was pending for over 3 weeks. Had money trapped in them. They then emailed to say they couldn't offer services to me so account was going to be closed. Told me to contact someone called 'Chloe'. Chloe was never on chat and account wasn't closed. Played the balance and got it up to 500. They then refused to process the funds, blamed me for playing. Refuse to take any responsibility for keeping account open and not refunding the balance. Would they have still honoured the refund if I had lost the balance when they allowed me to keep playing?

Sadly, I guess we'll have to figure it out together with you somehow. But why can't they offer their services to you? Is your country restricted, or do they have some other reason? 

Hej

Jag har väntat på att bli verifierad sedan den 12 februari.

När jag kontaktar dem i chatten får jag alltid vänliga, uppmuntrande ord som försäkrar mig om att det bara är en tidsfråga.

Men på något sätt har jag känslan av att jag blir meddragen.

Vad skulle CG-teamet rekommendera?

Med vänliga hälsningar

Hi, I would recommend waiting a little longer. We give casinos 14 days to verify players. What documents did you send to the casino? Has anything been accepted yet, or not? 🙂

Hej Jaro,

För att svara på din fråga: Passet och selfien med passet skickades in enligt begäran.

Jag spelade bort pengarna och det är allt.

Jag har slutit fred med det och är tillbaka till att spela på mina vanliga kasinon.

Jag avråder starkt alla från att spela på detta casino.

Det finns gott om välrenommerade casinon som verifierar dina dokument och sedan behandlar ditt uttag inom en dag eller några timmar.

Det är bättre att spendera dina pengar där du faktiskt har en chans att kunna betala ut en vinst.

Här är en sammanfattning av våra märkliga chattloggar med supporten.

Eva Moreno (kundtjänst) börjar.

X: De 48 timmarna har gått. Min VIP-chef sa åt mig att eskalera det.

Eva: Ditt konto står på prioriteringslistan. Bearbetning förväntas ske i slutet av helgen eller början av nästa vecka.

X: Låt oss hoppas det 😘

📅 15 februari

X: 72 timmar – fortfarande har ingenting hänt.

Chloe Wilson återvänder till laget.

X: Vänligen vidarebefordra mitt meddelande. Jag skulle vilja kunna ta ut mina pengar.

Chloe: När lämnades dokumenten in?

X: Torsdag, klockan 12.

Chloe: Processen tar upp till 48 arbetstimmar. Lördagar och söndagar ingår inte.

X: Jag återkommer till dig imorgon. Om inget händer kontaktar jag AskGamblers.

Chloe: Det kommer att lösas snart ☺

📅 16 februari

Anmärkning från supporten:

Idag är det en helgdag (familjedagen). Inte en vanlig arbetsdag.

X: Enligt dina uppgifter borde 48 timmarna vara nådd snart.

📅 17 februari (måndag)

Mila Barlow (relationschef) ansluter.

Mila: Endast arbetsdagar räknas. Din ansökan kommer att behandlas mellan idag och imorgon.

X: Jag tar dig på orden.

📅 Idag (förnyad efterfrågan)

X: Min verifiering slutfördes inte igen. Varför?

Natalia: Compliance-teamet granskar ansökningar noggrant. Inskickningar som görs utanför kontorstid kan orsaka förseningar.

X: Jag har väntat sedan den 13 februari. Snälla ge mig ett specifikt datum.

Natalia: Dina dokument skickades in den 13:e utanför kontorstid. Första arbetsdagen är imorgon (idag är det familjedag).

X: Jag lämnade in dokumenten den 12:e. 48-timmarsperioden infaller imorgon.

Natalia: Ursäkta förvirringen. Du har rätt – inlämningen gjordes på torsdagen. Verksamheten återupptas imorgon.

X: Jag väntar till imorgon och hoppas att allt är legitimt.

Natalia: Hör av dig snart! Lycka till med ditt spel 😉

------

Jag har sett många stygn, men vad är egentligen en familjedag?!?!

Jag önskar alla en försenad trevlig familjedag 😅😅

I'm sorry you lost your money. I thought you would hold out, and if things didn't work out, we would help you. 

I know that in some casinos it can be faster, while others are slower. The truth is that most casinos do these processes during the working week, so not always. If you were waiting, I know that in many casinos it could be like that. 

As for Family Day, I looked it up, I didn't know until now that it works somewhere like that, that businesses are closed. It applies to some Canadian provinces. I don't know if anyone else celebrates it and has the day off. 🙂

Jag är en rättvis spelare och det är inte min avsikt att felaktigt anklaga ett casino.

Idag skickade de mig ett mejl som bekräftade att jag är verifierad.

Verifieringsprocessen tog därför 6 dagar. Jag bör påpeka att jag bara behövde bekräfta min identitet.

Det är fullt möjligt att när du begär ett uttag måste du plötsligt bevisa din bosättning och insättningsmetod igen, och de kommer upprepade gånger att försena dig i flera dagar innan de kan göra ett uttag.

Som sagt, jag vet inte, så jag kommer aldrig att sätta in pengar här igen och jag kan inte säga till någon om de borde eller inte borde.

Men det var mina erfarenheter av det här casinot.

Om ett casino inte kan betala ut vinster inom 24 timmar nuförtiden, då tvivlar jag på dess pålitlighet, och det är fallet här.

Hälsningar

I accept your experience. You see, maybe you just needed to wait a little longer when you say you're verified.

As for 24-hour withdrawals, you'd probably be disappointed at many casinos. If you're not verified yet, unfortunately about 80% of casinos wouldn't pay you out right away.

I’m stuck in the KYC situation, going on 5 days with no verification, support endlessly telling me that it’s going to happen "soon". I was having a good time with the casino and wanted to play more, however I’m now feeling as though this is a scam. If anyone knows how I can get support to verify my account please help.