2 månader sedan
That time is approaching, so you can file a complaint, but our team will only start dealing with it once the 14-day period has expired. Until then, they will give the casino time to pay out the money.
That's our procedure.
Gransino Casino – generell diskussion (sida 3)
1 månad sedan
don't play Gransino .. they will quickly serve you 200 or 1000 .... but once you win 5000 you won't see them they will block your withdrawal .. after that they will only allow you to withdraw 500 euros per day .. and in reality you won't get it in a week ... it was my first VIP level 1.2.3 they paid out 300 or 500 euros in 12 hours .. but when I won a large amount of money they blocked the withdrawal of money
1 månad sedan
And what was the reason, please? Have they explained it to you at all?
Perhaps our complaint team could help.
1 månad sedan
nothing...support keeps sending template messages..my casino account has about 4000 euros..and 3 more for 500 each for withdrawal..but there has been no transfer for 9 days
1 månad sedan
Zoey (Gransino)
24 Dec 2025, 20:14 EET
Dear kaunas ,
Thank you for contacting our support team. We hope this email reaches you safely.
We deeply regret the inconvenience you experienced with your withdrawal, and understand how frustrating delays can be when timely access to your funds is crucial. Please be assured that we are fully committed to resolving this matter as quickly and efficiently as possible.
After a thorough review of your withdrawal requests, we regret to inform you that they are currently facing an unexpected delay due to a higher-than-normal volume of transactions.
Please rest assured that our financial department is actively addressing this matter, and currently working on this for you as we speak. We want to emphasize that we are working as fast as possible to complete this for you, and as soon as the payment is completed, you will see it reflected in your balance history.
We genuinely appreciate your patience and understanding as we navigate this situation. Your trust is incredibly important to us, and we are here to support you every step of the way.
1 månad sedan
Honestly? This is kind of better news, I reckon.
If this is true, and I have no reason for doubts, this casino is willing to pay but lacks the effectiveness, which is sadly something quite usual shortly before, during and slightly after the holiday seasons.
I would stay optimistic and hope they will catch up on the delay with ease.
Keep us posted, please.
1 månad sedan
man...it's a casino...you have to pay...not late...not make up holidays and the like
1 månad sedan
Sure. However, contrary to your assertion, casinos have experienced payment delays.
I would like to mention that during this time of year, delayed payments are unfortunately more common, and there is nothing that can be done to change this, because the only ones who can are the casino workers.
I feel you, though.
1 månad sedan
you write that a 10-day delay is normal? interestingly my colleague plays there too. there is no delay there..because he only withdraws a maximum of 100 euros.....but when he wins 5000 or more, he quickly finds reasons not to pay the money
1 månad sedan
Of course I did not say this is okay, but it happens, as you can see. The casino told you they have been delayed.
I understand your feelings, but as you also see, you can only wait now, unless you think about complaining like Romi suggested earlier.
Are you willing to complain? https://casino.guru/complaints/create 👈👈
1 månad sedan
I'll wait until the new year...and then I'll start..I have a photo..video screenshot..I'll go to the end of the radar until...the license is taken away.
1 månad sedan
Hello, that makes sense.
I would, however, recommend filing a more practical complaint with us, instead of contacting the licensing authority, as that authority typically does not respond to delayed payments. 🙁 Let's talk more based on the progress.
1 månad sedan
complaint will be about the license
1 månad sedan
That won't work. 🙁
1 månad sedan
so it's not the first time everything is working fine...and that's not all...i'm finishing creating a video that i'll upload to youtube...gransino casino...and all other video or texted platforms
1 månad sedan
Do you think no one else before you has ever tried? YouTube is full of such videos these days and it changes nothing.
I suggest you calm down and follow a fair means of advice. What you suggest is not effective.
Read about the complaint, please. I really want to help you.
1 månad sedan
with you. everything is clear to me.....I will do what seems right to me ....1. there will be a complaint.2 on all video platforms like youtube ....((((( winks ransino scam casino)
1 månad sedan
I believe this approach has a better chance of success. Let's see how it ends, of course. 🙂
1 månad sedan
Did you get the money? and how long did it take?
1 månad sedan
don't play gransino casino...you will win more money there...you won't get it
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