Grande Vegas Casino – generell diskussion (sida 3)

Hello there.

Does it mean you successfully deposited to the casino the second time?

Enter your BTC wallet for past transactions, please.

I'm asking to ensure the issue has been solved because I'm not entirely sure. I'll wait for your reply.

No need to apologize, though - we are always willing to advise - if possible.

I play in several casinos.

And I don't check in my wallet whether I succeeded in depositing how much at which casino. If the casino balance is increasing, we are considered successful.

I don't check the history every time I make a deposit

I've never had a casino balance increase without a deposit being confirmed.

Because casinos strictly check deposits and withdrawals, right?

So I trust the casino I play in that regard.

But that's why I was suspicious of the request to deposit money with a single email. Moreover, the deposit address is the address listed in the email. I can find out from the casino deposit page.

Is the only address in the email really a casino wallet?

I was suspected of a loan scam by one person in charge.

I believe if this request is correctly from the casino. However, I think it must be correctly recorded in the history.

Even if I try to find the latest history, my account is locked, so I don't know when I have deposited.

I like Grande Vegas. It's sad that the account is locked there. So I don't know what it is anymore, but I just sent the money to the indicated address (BC1qn87H0Sjxcu8NVpr4L42TcyJ0UKLKGW6UX39A2D). Thanks for Redka correspondence

Well,

I'll repeat the suggestion once more: Go to your e-wallet find anything called similar to "past transactions" or "outgoing payments" try to find the list of the transactions you send to casinos, then check Grande Vegas casino's wallet ID to find out whether you successfully deposited in the past.

It's crucial to ensure your deposit made it to the casino - meaning the money was successfully transferred not only from your wallet but also hit the recipient's wallet.

Not every payment transactions are instant, sometimes the transaction is rejected by the payment provider, and the sum isn't deducted. When this happens casino isn't alerted immediately, thus you may find yourself playing with borrowed money instead of your own.

Based on the casino's response to you, I'd say my explanation is very likely.

To avoid further doubts, check your payment history first.

Hello!

I believe the casino should unlock your account once the money arrives, it should also allow you to withdraw.

Anyway, let me know what happened to your casino account, please. I'd love to hear all issues are solved, you know. 🙂

Thank you 🙏

Sorry for the late reply.

The account has been unlocked for the time being.

I looked it up, but there was a record of deposits in Grandevegas on the day, but there was no record of deposits at other casinos.

Maybe it was my mistake.

Trust Wallet only has one remittance log per day.

I don't know where the address is anymore、、、

No problem at all! 🙂

It seems the casino was right this time, you just only had no idea the deposit didn't make it through.

It happens. Now you know checking your wallet after each depoasit might save you some troubles 🙂, right?

Sadly, I have never used this Trust Wallet, so I can't advise further, but I'd like to believe there must be some sort of support available. If you ever struggle again, the wallet support may also help, although don't ever hesitate asking us here! 🙏🙌

They will not refund me after requesting my account be closed?

I have no clue - will they?

I would transfer my account balance and then ask for the account closure, for instance. If the situation is more urgent, the casino should allow you to withdraw the balance immediately or soon after - basically without unnecessary delay.

But why would the casino refund you? A refund means giving you back the money you've deposited.

Care to explain further, perhaps?

No they will not send me my money back that i deposited and never played and my account is closed

Why do you think the casino should refund your deposit? I find it hard to follow the point, and I could certainly use some help with that.

Becouse i didn't even play and if the casino is tgat broke that 19$ is a big deal to them they shouldn't be in business

Thats pretty sad charity case.

Well, the casino is not a bank. Players deposit in order to play. 🙂

Withdrawing a deposit without playing is not a refund and it means certain fees for the casino which pays for the transaction. Hence you need to wager the deposit at least one time before the withdrawal is allowed.

Have you read the terms and conditions, please?

I had already posted about this subject a few years ago under Slotastic casino, so I am not looking for any additional support from Casino Guru. I have simply decided that since Slotastic and Grande Vegas are owned by the same company that I wanted to duplicate notice of the situation to readers here as well. I do realize there is a long gap in time, but I remain unpaid and this situation still bothers me. A few years ago, I was unaware of Slotastic's sister brands.

Henceforth, Grande Vegas/Slotastic shall simply be referred to as "they" or "their".

Deposited $150. Redeemed slot coupon. Bet limit was $10. Kept my wagers to $5. Met rollover. Got to $4770. Requested payout. Payout was rejected.

They claimed 3 of my ~3500 bets were over the $10 limit. This was most likely the result of me toggling from another window and accidentally activating extra paylines when I did so without being aware. All my over-limit wagers were after I had won $5000 on a spin. Betting big, especially early, can give a player an unfair advantage, but that was simply not the case here. I was essentially locked into the meeting the rollover in full, and I would've derived no strategical benefit from wagering over the limit at that point. I did not become aware of the over-limit wagers until after I had cashed out, and, frankly, the setup of the casino is rather conducive for accidental bet sizes to happen. There were no locks in place. Some games, when you reopen or refresh them, automatically reset your bet size to maximum which you could easily overlook momentarily. Also, if you accidentally clip a pay-line marker, every lesser pay-line becomes activated which quickly and inconspicuously balloons your bet size.

Their rule was worded, "The maximum bet for all bonuses (including cashback) must not exceed $10. Any winnings, plus bonus amounts derived from bets higher than this limit will be voided". All 3 of the $11+ bets were losers. Thus I "derived" no winnings from them and do not consider their rule applicable here. This I consider to be the most important point. Further, I do not consider the wording of their rule to be ambiguous. I will go into great minutiae on that point. If they had simply stated the maximum bet was $10, I would consider their ruling harsh but ultimately justifiable. Rules are meant to protect each party. Who is this confiscation protecting?

Even after multiple detailed communications, essentially, their only response was "Whether or not winnings were had from the specific bet, if bets above $10 are made when a coupon is active, the winnings are voided." They chastised my "playing style", i.e., the 3 accidental bets. They reiterated I be familiar with the T&C (as though I weren't). I had always bet well below the $10 max bet throughout all my deposits.

Only after extensive public pressure did they budge from their position. Even so, they did not make right. They admitted I had a "valid" case but reinstated less than half my win. They tested how this response played with the public. A solid majority agreed with my position. Some felt the rule a bit ambiguous. Some felt it was an industry standard an over-the-limit bet got your balance voided. As I see it, if there were any ambiguity (there wasn't), the norm is for that ambiguity to benefit the party that didn't write the rules. Otherwise, there'd be an obvious incentive to write ambiguous rules. Also, any specific rule should override any industry norm.

The casino was satisfied a minority opinion was adequate enough that it would be more profitable for them not to pay the rest. Casinomeister deemed the response adequate. Casino Guru ruled against them. To me, the casino's response is a classic example of a casino probing around to see what they can get away with in an environment of lax oversight where there is little downside for them to do so.

I went on record that I refused to dignify the response. All these years later, I still have collected nothing. I may choose to stop making periodic $0.01 bets for 6 months so that my balance is voided. I said years I ago I would not litigate this case further. I do not consider this post litigation. I consider the situation hopeless.

The relevant rule was later updated to reflect the callous way they actually act. Their new rule validates the voiding of all promotion winnings in all circumstances where any bet over $10 is made before playthrough is completed.

Hello, of course.

Thanks for this reminder.