Horrible. Obtuse and uninformative language from customer service. They take full blown lifetimes to perform each step of each process and drag their feet purposely to extend every single interaction to the longest possible time frames. Zero help from CS and they will not allow you to speak with any superior aand you cant speak with the verification department . Crypto, yes the instant and awesome payment method, is twisted into a drawn out miserable and pathetic process taking 3-5 weekdays and not including the day you initiate. verification which should take 30 - 60 seconds takes 5 weekdays and they will ask you to resubmit documents, which resets the clock, and you cannot speak with the department handling it to help satisfy their fabricated and insincere "issues".
Bonus is laden with strings attached.
and even after you somehow make it through the unrealistic requests it haunts you for weeks.
$150 bonus..
60x playthrough (yes mf 60!!!x)
So $9,000 played off 150.. I did it
oh but max payout is $300. so my balance is at 6700 when i accomplish the 9000 playthrough so $6,400 is just poof gone pulled from my account...
left with 300 I attempt to withdraw but verification is required,
no problem right. wrong. almost 10 days later they finally process it. This whole time I cant play or deposit.
If i play and win they take anything above 300 even though the task should be done.
If I deposit money the 300 in the account poisons it with the same regulations.. criminal unethical asinine ridiculous scum bag activities.
Finally after all this time verified and initiate a bitcoin withdraw which should really be no more than 30 minutes, I discover that we are looking at 5 days not including the day it was initiated or weekends... these absolute POS's have stopped me from using the site at all for gonna be 15 days all because I won on a bonus and this is how it is for everyone. They should be permanently removed from the face of the planet its the worst experience ive ever had with any company over every industry .
I cant convey how terrible this casino is run.
Bonus is laden with strings attached.
and even after you somehow make it through the unrealistic requests it haunts you for weeks.
$150 bonus..
60x playthrough (yes mf 60!!!x)
So $9,000 played off 150.. I did it
oh but max payout is $300. so my balance is at 6700 when i accomplish the 9000 playthrough so $6,400 is just poof gone pulled from my account...
left with 300 I attempt to withdraw but verification is required,
no problem right. wrong. almost 10 days later they finally process it. This whole time I cant play or deposit.
If i play and win they take anything above 300 even though the task should be done.
If I deposit money the 300 in the account poisons it with the same regulations.. criminal unethical asinine ridiculous scum bag activities.
Finally after all this time verified and initiate a bitcoin withdraw which should really be no more than 30 minutes, I discover that we are looking at 5 days not including the day it was initiated or weekends... these absolute POS's have stopped me from using the site at all for gonna be 15 days all because I won on a bonus and this is how it is for everyone. They should be permanently removed from the face of the planet its the worst experience ive ever had with any company over every industry .
I cant convey how terrible this casino is run.
- Every single policy and procedure they have
- cannot deposit if withdraw is requested
- every single move you make takes 6-10 days
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