GoSpin Casino – generell diskussion

Om du vill diskutera något relaterat till GoSpin Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Jag har begärt flera uttag från detta casino idag och under de senaste dagarna. Jag fick de tre första utbetalningarna. Igår skickade kasinot mig ett mejl och bad mig ta en selfie av mig själv med mitt pass i handen och ett papper med datumet skrivet på. Idag skickar casinot mig ett mail igen och den här gången borde jag göra en video av mig själv med passet där jag säger fördefinierade saker och skickar dem till dem. Jag skulle vilja veta om detta är normalt? Hålls jag uppe för att skjuta upp min betalning? Jag har en dålig känsla av detta och vill höra dina erfarenheter.

Thank you for your valuable feedback!

We regret that you have had such a negative experience with GoSpin as we always strive to improve and make your stay in our casino as comfortable as possible!

Please be aware that the verification process is a standard KYC procedure, which is necessary to ensure the safety of our Players and ourselves. Please note that all the documents are reviewed by the responsible department on an individual basis and according to our T&C, we have the right to request additional documents for security purposes.

Let us assure you that we are not interested in not paying you the well-deserved winnings as we are a fair and Curacao-licensed casino.

If you have any additional questions, don't hesitate to contact us at any time.

We are glad to help you!

Kind regards,

GoSpin team

A 100% bonus up to 7500$ AUD, but max cashout is 2k euro ? that sounds retarded. That means if I deposited the max amount to play with 15k, the most I could cash out would be 2k euro ?.

Am I reading that correctly ?

Dear scottM!

We are glad to see you in our GoSpin Casino and provide the information about our welcome bonus, which is designed to enhance your gaming experience!

Please note that according to the Terms & Conditions of our Welcome Offer (100% + 100 FS), real money bets will be placed first. All winnings gained when betting with real money will go to the Real money wallet. It is important to note that there are no limits to the winnings with Real money bets.

Let us inform you that when you start to wager a bonus using Bonus Money funds, all winnings from bonus bets will go to the Bonus Wallet. Once the wagering condition is complete, the amount left on the Bonus account will be transferred to your Real balance. Please note that the maximum amount that can be transferred from the Bonus to the Real Wallet must not exceed five times the deposit amount, but not more than 2000 EUR.

Take advantage of this exclusive welcome bonus to enhance your gaming journey at GoSpin Casino! If you have any questions or need help, our support team is always ready to help.

Good luck and have a good time at the GoSpin Casino!

Nice experience playing here.

Hi, if you are interested you can describe more. Maybe it would be beneficial for other players as well. 

What did you like the most ? Did you manage to withdraw any money from the casino ? 🙂

Sure, but the max cashout should be a multiple of the bonus amount, not a fixed amount. If I have to wager 7500 euro 30 times, and when I complete it I can only withdraw less than 1/3 of my deposit, it's rather pointless. Cashout should be 5 or 10 times the bonus amount as a minimum.

Thank you for your attention to our casino and your important observation regarding the rules of our bonus offer. We fully understand your desire to have maximum freedom when withdrawing winnings; however, allow us to explain the rationale behind the established rules.

First and foremost, we would like to emphasize that our casino aims to ensure fairness and protect the interests of all our Players. The setting of a maximum withdrawal amount is aimed at minimizing risks and ensuring the financial stability of our operations. This allows us to offer generous bonuses and promotions while maintaining the stability of our platform.

We are always open to discussing potential improvements and changes to our rules to better meet the needs of our Players. Your feedback is highly valued, and we are ready to consider all arguments and proposals aimed at enhancing the gaming experience.

Thank you for your understanding and patience. We hope for your continued cooperation with us and wish you good luck in your games!

I understand it is a risk management measure, what I am saying is that its borderline dishonest to advertise a 7500 match bonus when the result of completing the massive playthrough requirements, would be that you are allowed to withdraw 26% of what you deposited. In my humble Opinion, you either need to reduce the max bonus amount to 500 to 1000, or change the withdraw policy to accomodate high rollers so that there is actually a point in having the bonus in the first place.

Efter den första framgångsrika KYC-processen försökte jag ta uttag. Är i "väntar"-läge. Senare fick jag en förfrågan via mejl om att skicka olika selfies. Besvärlig. Sedan fick videon skickas av sig själv. Supertråkigt. Bearbetningen tog 5 dagar efter videon och inget svar. Uttagsförsök som gjordes för mer än en vecka sedan. Vad härnäst? Erfarenheter?

Thank you for sharing your concerns with us! Your feedback is highly valued by us!

Please be informed that according to our T&C, the Verification department has the right to request additional documents for the KYC procedure. It is standard procedure to ensure the safety of our players and ourselves. All provided documents/videos are reviewed on an individual basis and according to the rules of our casino.

Since we are a fully licensed Curasao-Casino you can be sure that all deserved winnings will be paid accordingly to our T&C.

If you have any additional questions, don't hesitate to contact us at any time.

We are glad to help you!

Kind regards,

GoSpin team

Det är trevligt hur snabbt du svarar på detta forum, samtidigt som det går långsamt att svara på e-post och dokument. Jag förstår inspektionen, men jag tycker att det vore rimligt att göra inspektionerna snabbare, och inte be om nya bevis varje vecka. Det låter som att förlänga betalningen av pengarna och orättvist mot kunden, och väcker tvivel om saker och ting kommer att tas om hand överhuvudtaget.

Därefter begärs en attesterad handling från passet.

Har du kunnat ta ut dina pengar härifrån?

Please use the "reply" button whenever you'd like to get your message to someone particular, so the person can get notified.

Anyway, were you able to provide that document, yet?

I have reserved the first free time for the notary, which was possible, and am going to get the document in question. I really hope it's a safety measure and all my effort and waiting is not in vain. I heard that the processing of the notary's document at the casino in question could take a month. Is it reasonable anymore on top of this?

We give casinos 14 days to resolve the verification, I think a month to check one document would be quite enough. I understand that the casino has to take this process seriously because it is important, but on the other hand it shouldn't take too long either. If this is the case and you still have problems, you can submit a complaint with us and our team will try to help you. 

But for now, I would wait to see what happens with the document you sent in and make sure you give us an update on whether it was in order and whether you are verified or not.

Fingers crossed 🤞

Tack för din kommentar och viljan att hjälpa. Imorgon ska jag skicka notariehandlingen så återkommer jag om hur det går.

Sure, so we'll wait to see if the casino accepts it or not. 

For now, good luck. ☘️👍

Hej, en liten uppdatering om det. Jag skickade dokumentet från passet till notarien och frågade om dess behandling i chattens kundtjänst. Plötsligt dök VIP Manager upp i chatten och sa att han skulle skynda på saker och ting. Dagen efter accepterades handlingen, men återigen blev jag tillfrågad om nya dokument - denna gång ett löneintyg, som jag lämnade direkt. Det tog ungefär 4 dagar att bearbeta, eftersom det var helg och påsk emellan. Jag bad VIP-chefen om hjälp och fick äntligen mitt konto bekräftat! Min begäran om uttag avvisades och jag blev nästan frustrerad, men efter att ha hittat betalningsmetoderna på ungefär en dag gjorde jag det första uttaget till mitt konto. Även här bad jag VIP-chefen om hjälp. Nu har jag fått tre lyckade uttag inom två dagar och nu är det tre uttag som väntar. Jag har inte fått uttaget inom några timmar, som utlovat.