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Gamblezen Casino – generell diskussion (sida 4)

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10 månader sedan

Hello !

Unfortunately, my experience with this casino is not a good one. I say this because I noticed yesterday that my bank statement shows transactions from merchants of different categories. None of these merchants have the merchant code 7995, and this is a problem because I have activated security against gambling deposits with the bank, yet this casino somehow managed to create a security breach.

This does not seem right to me. I tried to contact them, but they blocked my account and did not respond to my question or my request for a refund of the amounts charged by those merchants! In my opinion, responsible gambling does not exist here, and this casino is lacking in ethics and morality by doing this, knowing that addicts will find a way to play here!

On March 26, 2025, I made the following deposits to this casino:

400.00 EUR TERRVERS

500.00 EUR SitexCraft

500.00 EUR TERRVERS

300.00 EUR TERRVERS

100.00 EUR PRDCTLUX

My conclusion about this casino is that they are making a mockery of all addicts. Even aside from this, it is illegal to use a different merchant code for money laundering!

olteanimputit12
10 månader sedan

I'm really sorry for the whole situation at this casino.

As I believe it is due to the fact that the casino uses some third-party payment provider, and it doesn't show the same when you look at the deposits made.

Unfortunately, this way, your bank doesn't block the payments.

We'll need to wait now to see if our complaint team will be able to do something regarding your complaint, even though I am not very optimistic. Sorry to tell you that.

Also, if you need some professional help with your situation, here you can find help centers available in your country.

I wish you all the best, of course. 🙏

olteanimputit12
10 månader sedan

Hello,

This is very actual topic and other players have already been discussing options in a specific thread; perhaps you would like to give it a look. 👈

I also spotted an active casino representative in this Gamblezen's thread, so perhaps you will get more official responses.

I'm sorry to see that this practice ruined your efforts to block yourself from casinos.

9 månader sedan

Ännu ett stöldbegärligt casino från den här gruppen, riggade spel, RTP finns inte här, och förutom de 135 snurren jag vann med insättningen blockerade de. Återigen manipulerar gurun casinonas poäng bara för att få en del av kakan, eller hur?


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Automatiskt översatt:
Anonymized862
9 månader sedan

I'm sorry you got the error.

Have you tried to contact the support so they can try to fix it, or do you just accuse everyone around you?

Romi
9 månader sedan

Ja, jag kontaktade supporten, de fixade det och satte ett annat spel på plats och, hur otroligt det än kan verka, betalade det inte ut i någon av de 135 rundorna, det är otroligt, men hur som helst, som du säger, TUREN VAR INTE PÅ MIN SIDA, igår gjorde jag återigen misstaget att vilja satsa på MonsterWin, jag förlorade mina pengar som vatten. Av de casinon du betygsätter högt, finns det ett som inte manipulerar spelen och levererar rätt RTP för spelen?

Automatiskt översatt:
Anonymized862
9 månader sedan

Well, I start to believe that online games are really not your thing, so maybe you need to reconsider joining more casinos. What do you say?

Also, if you have any proof that the RTP of any casino is manipulated, please send it to us, and our team will surely investigate the matter.

Thanks.

8 månader sedan

Casinot är bra och snabbt med ett brett utbud av spel, men supporten är dålig.

Kontot är redan validerat men de betalar inte.

Automatiskt översatt:
bufas
8 månader sedan

Hi, how long has it been since the casino failed to pay you. Do you know the reason why? Have you tried to resolve it with support and apparently they didn't give you any advice or is there something else why you say that support is not good?

8 månader sedan

Ja, jag har redan pratat med supportchatten, där de säger att det inte är deras ansvar att skicka ett e-postmeddelande till supporten, jag har redan skickat ett e-postmeddelande, hittills ingenting, KYC skickade ett e-postmeddelande och bad om dokumenten, de har skickats, de accepterar inte eftersom de måste ha adressen i banken, vilket de inte anger som det står i trycket, jag avbröt uttaget och gjorde det via en annan bank och hittills ingenting. De svarar inte ens på e-postmeddelanden, så man kan se att supporten inte är bra. Det spelar ingen roll var man får det ifrån, nu är det upp till dig att betala.

Automatiskt översatt:
bufas
8 månader sedan

So I see that support is not helping much. 

But what I would recommend is not to put a cancel on the next withdrawal because it will only prolong the waiting time again. So now you have to restart the waiting time again. 

If 14 days pass and nothing happens and you have no money let us know.

However, you will also need to go through verification without it you can use whichever method you want but if it is not successful you will not get the money.

Jaro
8 månader sedan

Jag hade gjort insättningen via Payshop, jag försökte ta ut pengar via Binace eftersom de redan hade betalat mig där, men de avvisade mig så jag försökte med banköverföring där de bad mig om uppgifterna. Jag fick uppgifterna och de accepterade dem inte eftersom jag var tvungen att ha adressen, men banken tillhandahåller dem inte varken på papper eller via bankens app. Jag avbröt uttaget. Jag tog ut pengarna igen via en annan Revolute förra lördagen, men än så länge har jag inte gjort något, de svarar inte, de säger ingenting.

Automatiskt översatt:
bufas
8 månader sedan

I see that there are different payment methods mixed in there. It is always best to withdraw the one you have deposited. Did they tell you why they rejected your withdrawal via binance? When they asked you for a statement with your address, couldn't you get one from the bank on request? 

I don't know how the next withdrawal will go, but don't make any more withdrawals and don't choose another method because it will probably just mess everything up. 

If you can't get anywhere, no one will answer you, etc., let us know and we'll try to help. 

But give it some time.

8 månader sedan

God morgon, uttaget via Binance avvisades eftersom insättningen inte hade gjorts där, och att jag borde göra det via banköverföring vilket jag försökte göra och det fungerar inte heller på grund av adressen. Nu gör jag det via Revolute, och nu svarar de inte.

Automatiskt översatt:
bufas
8 månader sedan

I'm afraid that if they told you that you can't withdraw through binance because you didn't deposit that way, it can happen with a revolut withdrawal. 

I asked you if you could ask for a statement from the bank that would have everything the casino needs.

Jaro
8 månader sedan

ja, om det är ett extrakt så finns allt där!


Automatiskt översatt:
bufas
7 månader sedan

Okay, so don't you think that would be a better solution and at the same time you would be verified?

7 månader sedan

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

Jaro
7 månader sedan

men jag är redan verifierad. Mitt konto är verifierat, så jag förstår inte varför de gör det svårt. och jag väntar fortfarande på ett mejl från dem sedan lördag, de svarar inte.

Automatiskt översatt:
7 månader sedan

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

7 månader sedan

Hello, it's definitely not pleasant and I'm sorry that it went on like this even though you tried to communicate with the casino. 

Absolutely no response when you tried to close your account? I would also like to add that if you have a gambling problem it is best to self-exclude, because if you close your account, you can often open it again in the future without any problems. 

However, if the casino does not respond even in that case it would be sad. Did you try to contact them only via email or did you also write to them via live chat or several channels?

If you would like to self-exclude your account, you can file a complaint with us and our team will try to help you somehow. 

Do you think you'll go for it?

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