And the casino also provided some reason why it is so that after closing the account you have to reopen it the next day ? It doesn't seem right to me.
However, I saw your complaint. I don't think it's a good idea to deposit money there again just because your account hasn't been closed. Well, I wonder where our team's gonna get. For now, we'll have to be patient.
yes It was closed on 27 of October and on 29 was opened again.
too bad I mad deposits. I have issue with gambling.
Dåligt kreditkort
I think guru team has to change the rating of this casino.
I’m telling you this casino is big scam.
Guru team
kindly act serious and urgently with foxyplay casino to protect guru members & visitors from this casino.
Yes, I noticed that. However, if you have a gambling problem, this guide might be for you. Here is a link to responsible gambling: https://casino.guru/problem-gambling
You will find a lot of useful information that might help you, because gambling addiction is no joke and it's a serious thing.
As far as the rating is concerned, it is still a relatively new casino and over time, depending on how it handles complaints and other things, the rating may change. So far, the casino has tried to solve every problem that has arisen and I hope that this will be the case in your situation as well. However, players have the opportunity to see your experiences here on the forum, so I think it's also quite relevant information if someone comes across this thread.
As for the complaints, be a bit patient, because our team has quite a lot to deal with and has to deal with other players as well. Veronica will get to you as soon as possible and I hope everything will turn out well in the end. Good luck and if you have any news, please let us know.
Thank you and I really appreciate the guru team support always
You're welcome, we're glad when we can and we'll help in the end. I firmly believe that everything will be resolved fairly. My fingers are crossed. 🤞
Eftersom kasinot inte är ärligt, det är därför de förväntar sig att du ska ge dem mer pengar
Titta på driften av det kasinot för att misstänka att ärlighet inte är deras metod
Min släkting har personligen frågat, inte jag, jag har sett från sidan hur han har bett om att kontot ska stängas i fyra veckor i sträck, men kontot har varit öppet hittills
So if I understand correctly, one of your relatives wants to close his account and you are basically acting for him ? You filed a complaint that the casino doesn't want to close your account, but you claim that it's not actually your account, but that a relative wants to close it. I'm a little confused. Is that what I'm saying?
This casino advertises ‘fast withdrawals’ this is absolute nonsense, im waiting 5 days now and nothing, support are useless they just say be patient all the time.. so frustrating
Let's hope they will send it soon. Honestly, there is not much we can do unless the casino fails to pay you in the next nine days. 🙁
He is absolutely right. I asked my account to be closed like 2 or 3 weeks ago, they asked the reason per mail like 3 days after to which i replied and until now, it is still open. Be careful when you play on casinos under SG international, almost all of them do not respect gambling rules and you wait weeks to be paid out, if you are lucky to be paid out. Once i even waited more than a month.
I see you don't have the best experience either. However, as far as the casino not closing your account, I would recommend a complaint because I think this kind of thing should be treated seriously. You say that the casino hasn't done it for 2-3 weeks, which is a long time for me.
Nevertheless, did you also inform them by email that you want to close your account or did you do it in some other way ?
Hello Jaro,
i wrote an email to ask for closure since the chat told me to write an email to the given address. I wrote the email where i clearly asked to close my account because i did not wish to play anymore on their casino. I received a reply like 3 days after asking me why i wanted to close it, i replied to this email and since then, no reply and my account was not closed at all as requested.
Hi there!
May I know what you replied to them the last time? Can you paste the text here, perhaps? Because, until the point where the casino remained silent and the account opened, the process sounded quite usual. 🤔
I recall being recently in touch with my colleague who handles this casino's affairs. I asked him to forward your concern to the casino representative. Let's see what is about to happen.
Hello Radka,
Here is what I replied:
Hello,
I don't like the fact that some games cannot be played with a bonus and in plus, it is always different ones depending on the bonus, so it's very confusing.
I don't want to run into a breaking terms and conditions if I win and try to withdraw, so I prefer to close it and find myself another casino where I can play any games I want without worrying.
Best regards,
And since that reply, nothing has been done.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
