ExciteWin Casino – generell diskussion

Om du vill diskutera något relaterat till ExciteWin Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Jag har väntat på betalningen i 5 veckor, jag har redan skickat dokument, de rullar upp och betalar inte, och sedan fortsätter de att skicka ett kampanjmail, hur kan de om de inte ens betalar.

Hello, so have you already passed the verification? If yes, what did they tell you about the delay?

I'd say that you have to unsubscribe in order to stop receiving those promotions - if this can be achieved.

The most important question: Does the casino staff communicate with you at the moment?

Hi, I understand that if you have a problem in the casino you would like to get an answer as soon as possible. However, our team handles a lot of complaints so sometimes it's not possible to get an immediate response. That's what the timer at the top right of your complaint is for, which shows how long each party has to respond. It's always a week, so you don't have to worry about no one getting to you. 

However, as I said, I understand that it's not more pleasant if you have to deal with the trouble with the casino. 

If I may ask, what are your issues here? 

Hi, I understand what you are saying, but as far as the complaint is concerned I explained in my previous answer how it works. There are a lot of requests so our team tries to get to each player as soon as possible.

As far as your problems are concerned, Petronela has already answered and you can look at it and respond to her questions. She will continue to investigate and we will see where our team gets to and what can be done with the situation. In the meantime, we will have to be patient. 

Hi, I saw that you wrote back to Petronella and that you exchanged some answers and that it doesn't look good. 

However, if you have further information to give her that would support your situation then by all means do so. 

We'll see where this goes, because I don't want to get ahead of the outcome just yet. 

Anybody pay the $55 fee and then got their money? If so how long did it take to get your money?

I just don’t want to get scammed!

Hello, this seems like a pretty high fee to me. How much are you withdrawing from the casino and by what payment method? The casino has a pretty good safety index and also handles complaints, so this could be a pretty good sign that the situation could be resolved if there are problems. 

Please let me know.

Right now they are waiting for me to pay the $55, to withdraw $6000. I just don’t want to get scammed out of the money. I have it going to my cash app account.

are they legit company?

deb

So you shouldn't be scammed, and if you are withdrawing such a large sum, it wouldn't seem to me to be that much in proportion. Did the casino tell you if it's supposed to be some kind of verification deposit?

Yes they said it was to verify me, and the account.

so you don’t believe it’s a scam?

I think if it's a verification deposit then it might be okay. The casino has a high safety index so if something happens, you can contact us and we will try to help you. 

So, do you think you'll deposit there so you can withdraw? 🙂

Awesome thank you so much!

You're welcome, please let me know how it goes when you withdraw, I'm quite interested.

I’m trying to decide as well! Any luck?

I did not do it1

Varför tror användarna att detta casino är säkert? Jag har varit här i 15 dagar och de har inte betalat mitt uttag, jag skrev in 150usd, jag spelade roulette, jag vann 489usd och de har inte betalat mig mina pengar, de säger alltid att de står i kö. Detta casino är en bluff, jag har letat efter att se om de har en spellicens och jag har inte hittat det någonstans. Du stöder dessa rån, du rekommenderar det som mycket säkert och du stjäl bara pengarna från de som litar på och sätter in.

Mitt användarnamn i detta casino är alfonsoat

Hi, I'm sorry you've run into problems here. So when did you enter the withdrawal? We give casinos 14 days to pay a player.

Besides what you said and that you're in line, they didn't tell you anything else? That probably wouldn't be enough for me. 

Anyway, the casino deals with problems when they arise and since you have a complaint, I believe it will be the same and you will get your money eventually. 

If you find out anything new, please let me know.

Jag har haft ett uttag väntande i mer än 3 arbetsdagar sedan den 26 augusti, har någon fått ett lyckat uttag från detta casino?

Hi, according to the complaints I've seen, players receive their money relatively normally, even though there may be some delay. Three days isn't that long, but have you contacted the casino and asked about this delay? Is this your first withdrawal from this casino?

I would probably try to be patient and wait, because it's not that bad so far. But if nothing happens, feel free to give me an update and we'll try to help.