Det var omedelbart utan KYC
Den hade en uttagsgräns, om jag minns rätt, runt 7000 euro som max per dag.
Jag tjänade 135 solanas
Jag tog ut 65 första dagen om jag minns rätt, och resten direkt nästa dag också.
Hi,
I’m reaching out regarding my complaint against Coincasino:
https://casinoguru-en.com/complaints/coincasino-com-player-was-able-to-create-multiple
As established, the casino was found responsible for a major Responsible Gambling failure by allowing me to bypass self-exclusion. They explicitly offered a refund which I accepted, but the payment was never issued. Shortly after, they revoked the offer without any justification and stopped responding to the thread.
I’ve tried contacting Kubo to reopen the case but haven't received a reply lately. Since contacting the Anjouan regulator is notoriously ineffective, I am in a difficult position and these funds are critical to me.
Can CasinoGuru reassess the casino's rating based on this serious RG breach and their failure to honor a written settlement? I still have all the evidence of the offer and their subsequent silence.
Thank you for lhe help.
Hi, regarding the safety index, it has been lowered. The casino did not respond to us or resolve the situation, and I'm afraid there's nothing we can do about it if you request a reopen when they didn't resolve it when we tried to mediate this case.
hi, thanks for answering. I understand that but it feels bad watching them answering other more convenient claims... since you have direct contact with them can't you really retry for a last time? as I wrote on the other thread my life is completely on shit mode, going homeless in 2 days. it is frustrating watching those casinos laughing with other's disgrace
I know it's frustrating, but as I said, if the casino didn't respond to us once and doesn't want to resolve this issue with us, contacting them again probably won't help.
I understand, and probably won't help, but we could try for a last time? Just reopening the claim and tagging the casino? please
I discussed this with the team, and they told me that reopening doesn't make sense unless the casino comes along with it. As I said, if they have taken a position and don't want to discuss it further, we can't force them to change their minds. Because we disagree with this, they got a rating drop, and that's all we can do.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
