Casinoly Casino – generell diskussion (sida 4)

Hello, if you aim to keep up with the conversation, please feel free to do so. No need to delete posts. 🙂

N I'm not deleting it!

Well, you are. And this response is weird, to be honest. Thank you in any case.

This

🙂

I suggest two things.

1) Please do not posts such things as "This" or "I did not delete"

2) focus on casino-related situation

Jag lämnar in ett klagomål mot Casinoly angående obetalda vinster.



Jag satte in cirka 40 000 euro av mina egna pengar och spelade utan några bonusar. Efter att ha spelat vann jag cirka 23 400 euro och

I This is a scam site!

I'm sorry to say that, but this is actually not a complaint request. In my view, you have already submitted the same problem. Do you remember, perhaps?

"The player from Hungary reported being defrauded by the casino and claimed to have evidence, including a video and a screenshot, regarding a loss of 40,000 euros. The Complaints Team reached out for additional information and extended the response time by 7 days. However, as the player did not respond to the inquiries, the complaint was rejected due to a lack of information for further investigation."

It was back in January 2025

As explained, we can't help you anymore. We can only address situations less than 6 months old. I'm sorry.

Efter att jag lämnat in ett klagomål och de inte svarade på mina meddelanden eller Casinogurus, SLUTADE CASINO ATT BETALA MIG 2883 EURO

Yes, and I'm sorry to see such a sad ending. Investigating when the casino decides not to cooperate is difficult. 🙁

If I'm not mistaken here, it's, however, very rare for this casino... I really do not get it.

Finns det något jag kan göra?

Tack för allt

That's the worst part. The casino is not licensed at the moment, which very much limits potential options to none.

Att verifiera mitt Casinoly-konto fungerar inte och jag är rädd att jag inte kommer att kunna komma åt mina vinster.

Hi, do you know what’s preventing you from completing verification? Could you share a few more details? Have any documents been rejected or approved, or is there a specific step where the process gets stuck? It would also help to know how long this has been going on.

I saw that you’ve already submitted a complaint or are in the process of doing so. Once it’s submitted, our team will look into the situation.

In the meantime, please answer these questions here on the forum. Although I won’t be handling the complaint myself, your answers will give us a clearer picture of what’s happening and may help us pinpoint the problem.

Så, jag vann på måndag morgon och de första 500 betalades ut direkt. De första 500 kom i morse, och sedan ville biografen ha en 3-stegsverifieringsprocess.

ID-kort med foto

Bevis på adress

Bankens historia

Jag har angett allt, men bara den delen om mitt körkort/legitimation sparades. Resten avvisades inte eller något. Efter att jag laddat om sidan ser det bara ut som det gjorde i början. Jag har provat allt: PDF-filer, foton, etc. Det står kort "Bearbetar", sedan laddar jag om sidan och allt börjar om igen.

Igår kväll kunde jag skicka in alla dokument, men idag har verifieringssteget försvunnit och mitt konto är begränsat. Jag kan inte komma åt mina pengar och mina e-postmeddelanden besvaras inte.

Opening a complaint, as you’ve already done, seems like the most sensible step in this situation. Since the casino isn’t responding, I assume you don’t know why your account is restricted, so our team will need to look into that.

I hope the casino gets back to you and provides some answers. Restricting your account without explaining what happened isn’t good customer service.

It’s possible that the restriction is temporary because the casino has flagged something for review. However, that’s only speculation on my part, so we’ll need to wait for them to explain what’s actually happening.