Casinoin – generell diskussion (sida 14)

Hello. I have an issue with Casinoin they dont give me my money. I need help

And you have done the best that you filed a complaint then.

I can see that our team needs some more information from you, so whenever possible, reply to all the questions, please.

Hopefully we'll be able to get to the bottom of this issue soon.

Ja, det gjorde jag. Tack så mycket.

That is great. Thank you.

Hello i have an issue with casinoin,im not getting paid my money and it seems like they are trying to delay the verification.

Could you provide some more details about what the issue is, please?

I am writing to file a complaint against casinoin.io, which is refusing to pay out my winnings despite me complying with all terms of use, except for a self-exclusion that I voluntarily activated for responsible gaming reasons.

The account where I hit the max win was created without any identity verification or checks, even though my previous account had an active self-restricted from playing for 1 month,just wanted to play again,why casino should care they want money

I deposited funds and played freely without being asked to verify my identity.

When I won the maximum payout, the casino refused to pay, citing the self-exclusion and breach of terms, despite not applying the same strictness when I made deposits.

I consider this practice unfair and inconsistent, as the casino accepted my money without verification but now refuses to pay my winnings for the same reason.

I kindly request your assistance in investigating this matter and helping me claim my rightful winnings

Hi, so do I understand correctly that you had one account here that you self-excluded and then you opened another one from which you deposited and won max win? 

Do you know that the casino does not need to verify the player on the first deposit? Do you know that what you did, if I understand correctly, is a violation of the rules and the casino will not be obliged to refund your money or pay out your winnings? Why did you even think of creating another account thinking that you are entitled to winnings? 

If I misunderstood, I'd appreciate it if you could clarify.

Detta casino är fullständigt bedrägligt. Rent bluffcasino. Håll dig borta!

Hi, could you also explain why? What have you experienced here?

Hey, this casino keeps delaying customers verification, I have waited now 9 days for verification, in casinos terms and conditions it is said it can take up to 5 days, Clearly they do not want to pay out my winnings. Support keeps telling same answers every day

What do they say to you, though?

Did you send all the required documents as requested, please?

If so, they should move forward now, right?

I really hope you get the winnings soon, so please update us about the situation.

God afton!!

Jag har vunnit 2 000 euro på casinot. Jag har försökt ta ut pengar i två dagar och de har väntat på mig. Jag gjorde ett uttag tidigare och det gjordes omedelbart. Nu är jag rädd, utifrån vad jag läser, att jag aldrig kommer att få mina pengar. Jag fortsätter att skicka meddelanden till dem och de säger att experterna kontrollerar det, men de ger mig inget specifikt svar. Jag är rädd att jag aldrig kommer att få mina pengar. Snälla hjälp mig.

Fick du äntligen dina pengar?

Fick du äntligen dina pengar?

Fick du äntligen dina pengar?

Hey! Yes, i got my winnings but the KYC documents check took very long, about 14 days. But, yes they eventually paid out. How long have you waited?

Jag har väntat i tre dagar. Jag vet att det inte är länge, men de har låtit mig vänta utan att ge mig något konkret svar. De har inte ens bett om några dokument. De fortsätter bara att säga att min begäran granskas av specialister!!! Jag är rädd att jag någonsin kommer att få mina pengar.

Hey. Your withdrawal request is being reviewed or what are they reviewing?

Jag önskar att jag visste vad de undersökte!! De fortsätter att säga att min uttagsbegäran har eskalerats till relevant avdelning och är under granskning. De säger att de kommer att meddela mig när de har nyheter, men de låter mig vänta. Vill ni att jag ska få mina pengar? Jag vann 2 000 euro.