Casino Rocket – generell diskussion

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Worst experience ever!still trying to get my winnings deposited into my account(4 weeks now)even after it was fully verified.I deposited with visa bank deposit,Bitcoin and neosurf and had to prove all those deposits and those accounts with lisences,bills,screen shots,photo of me holding my car lisence and more!! I still can’t get it deposited into my account using any of those methods!so angry I’m sure they have stolen my identity information😡

I'm sorry to hear that. Does the casino communicate with you?

Hello Bibop,

I'd firstly like to offer my sincerest apologies here for this unpleasant experience.

Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.

I would be happy to assist you with this issue.

Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.

Looking forward to your reply and thank you in advance!

Yes most sites online make winnings withdrawls and asking for 9 million id documents so stressing

Unfortunately when the payment gets stuck this way, the only thing the support can do is contacting their payments department. Then the department usually contacts the payment provider and then they need to wait for their reply. That's why they don't have any news for you.

I agree with you because recently, my favorite online casinos have switched to the gamstop system, I don’t like it, because I know how to control myself and I want to decide for myself how much to play.

I don’t understand why so many players complain about this when it is very CLEARLY written in the T&C when you sign up and agree to them. All reputable casinos have KYC in place, since it’s necessary from licensing. Verification is sometimes slow and some are picky about the documents but there are many casinos out there that don’t drag the process out. The best tip I have is that before you even start playing and depositing - get verified! That way if you do have a win and you want to do a withdrawal, you won’t have to wait for verification. That being said I play at a few places that because I’m already verified when I do a withdrawal it’s not a waiting game - it is instant – only a couple of hours max. I use MuchBetter so if I request a withdrawal and then go on live chat they will push it through for me and I will receive the funds on my MuchBetter account while on live chat. The length of time from there to my bank account is less than 24 hours.

I would vote for this responsible approach as well.

Yes, I feel like when you stick to a few casinos where you're already verified, the verification process doesn't need to bother you anymore.

Takes weeks to read terms and way way to much information needed

Ya i allways try get verified first before depositing but most casinos dont allow it

Hej killar, någon annan som inte får sin insättning?

Hello, 

you want to say that your money has not arrived at your casino account balance, am I correct?

Ja, jag har redan ett öppet ärende, ville bara veta om fler känner likadant, jag läste i recensionerna att många har problemet, speciellt på detta casino.

I checked the complaints as well and it seems that it takes usually 3-5 days for the deposit to be added to the player's account balance. Well, it's too long. I would like to add that most of the time the Sofort method is used. So, what kind of payment did you use, please?

Har gjort pengar finns! Det tog dock nästan 2 dagar

Good to know, thank you. I forwarded this info to our complaint team. Did you use Sofort, I wonder? Because if you did, it really seems now that despite the name - Sofort - is a pretty slow method 😀

Ja, det är faktiskt direkt med Payop, många casinon använder det och det finns alltid där direkt. Bara inte i det här kasinot... av någon anledning.

Hej kära spelare,

Efter att jag ofta läst i recensionerna att utbetalningar tar 2-5 dagar eftersom det förmodligen beror på din egen bank, så ville jag belysa hur casinoutbetalningar fungerar.

Kasinots betalningsteam kontrollerar först din utbetalning, vid behov, vinster bekräftas först av leverantören för fel eller bedrägerier. Om allt passar skickas utbetalningen till casinots betalningsleverantör.

Din status går nu till väntande.

Från och med detta ögonblick har casinot i sig inget mer att göra med din utbetalning. När processen är klar skickar betalningsleverantören en bekräftelse tillbaka till kasinot och statusen ändras till avslutad.

Observera (betalningsleverantörerna betalar i sekvens och vanligtvis med en daglig gräns, vilket innebär att ju fler öppna utbetalningar desto längre tid tar det)

Så du kan se att banköverföringar kan ta 1 - 5 arbetsdagar beroende på arbetsbelastningen.

om du vill ha dina pengar väldigt snabbt bör du göra kryptouttag.