Casino Infinity – generell diskussion (sida 5)

Greetings, I'm sorry you're waiting and don't know what to do next. Anyway, my question is, did the casino tell you why they rejected your withdrawals? Did you have to verify yourself and send documents or not? 

As for Pix and your question, from what I've seen, it shouldn't be the same. Is there a problem and you can't provide what they are asking for?

I would like to add that we give casinos 14 days to send you your money, and if you continue to have problems, you can open a complaint with us and we will try to help you.

What do you think?

Hej!

Är du webbplatsadministratör?

Jag har e-postmeddelanden, skärmdumpar av chattkonversationer, kan jag skicka dem till dig via e-post? Eller borde jag avslöja hela situationen här?

Jag behöver din hjälp.

Tack för din uppmärksamhet!

Genaina

Yes, I am the administrator of this site. I think you can write or send something here, but keep in mind that I am not the one who will handle your complaint. I am the administrator of this forum, but it may be useful for other players. 

Also, be sure to keep any evidence in case a complaint is filed, as the person handling it will need these things from you.

In any case, try to stick to what I wrote to you in my previous message, and I believe the situation will be resolved. 🙂

Hej allihopa, jag har spelat där i över ett år och har aldrig haft några problem förut. Den här gången tog jag ut 1500 € och har väntat i 7 dagar på att det ska behandlas, när det vanligtvis tar maximalt 3 dagar. Jag är väldigt besviken och ville varna andra; något är definitivt fel med detta casino!

I think it would be best to ask the casino if this is a normal delay or what's going on. Since you say you’ve been playing here for a year, if this is the first time this has happened, I wouldn’t jump to conclusions right away. The fact that it’s taken up to three days so far is great, and the fact that something might be going on is also common in casinos.

So is there a reason why this is happening?

Ingen anledning anges, jag frågar dagligen och varje gång får jag höra: det kommer att behandlas snart, spelet har varit så här i 10 dagar!

Har du någon aning om vad jag ska göra nu? Jag har väntat i 10 dagar och varje dag säger de att pengarna kommer snart, men ingenting händer.

We give casinos 14 days to pay the player. I have no idea what might happen, but as I said, I wouldn't be worried since everything has always been fine so far.

You have an open complaint with us, so our team will be available to you if nothing happens and you don’t receive the money.

So I’d say you just need to hang in there and wait. There’s probably no way to speed things up.

Kasinot betalade ut pengar idag. Ändå kommer jag inte att spela där igen.

That's great. I'm happy you have your money. 🙂

The thing you won't be playing here anymore is understandable.

Have a great day and no more hassles like this.