I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Hej speltid min registrering hos bitkingz få mycket små vinster förlorar alltid alltid
aldrig vinna en gång
du får gratissnurr nästan alltid under 10€ vinst oavsett vilka insatsspel
Det hände mig också nyligen att spelet laddas om av sig självt och jag får aldrig 🙅-vinster
det gör det av sig självt men låt oss komma till Bitkingz själv, kasinot ger mig ingen vinst och sätter alltid in
olika spel helt enkelt fräcka skulle aldrig rekommendera
och chattrådgivare endast med meddelande
Vi förstår att du är frustrerad och vi är ledsna
alltid lika, de vet att allt är manipulerat
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.
Hi there.
Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:
https://www.gpwa.org/forum/
I figured out you have not been just a player; is that so?
everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.
You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end.
Feel free to let me know what the outcome was when it's over.
Hej, jag har väntat på en utbetalning på 550 € sedan den 29 juli 2025. Betalningen fanns redan på mitt bankkonto och höll på att behandlas. Fram till idag, den 8 augusti 2025, har betalningen försvunnit. Betalningen behandlas inte längre, men den kan inte heller hittas. Pengarna är osäkra. Pengarna har inte heller återförts till mitt konto. Chatten tvekar hela tiden. De har nu vidarebefordrat detta till "ekonomiavdelningen". Klagomål har lämnats in till alla partners.
Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?
Has anyone from the finance department contacted you yet, or at least told you when they would?
Betalningen syntes på mitt bankkonto. Jag skrev till min bank, och de sa att auktoriseringen saknades. Betalaren måste slutföra eller auktorisera transaktionen. Detta har inte hänt än, och idag har auktoriseringen löpt ut. Kasinot vill att jag ska fortsätta be min bank att kreditera betalningen, och min bank säger att ingen betalning har gjorts ännu.
Please update us regarding this situation on Monday. Hopefully there will be some movement.
Bitkingz bad mig om ett kontoutdrag från 31 juli till 10 augusti för att kontrollera om betalningen hade kommit fram. Jag gav Bitkingz ett kontoutdrag, men ingenting har hänt än, och ingen vet var pengarna är. Väldigt konstigt.
Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?
Kasinot kommer inte att göra några ytterligare utredningar förrän banken gör ett officiellt uttalande om den "inkommande transaktionen". Först då verkar de vilja kontrollera om pengarna ens har släppts av betalningsleverantören. Det är ganska nedslående.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
Jag har redan lämnat detta kontoutdrag till casinot. Casinot vill ha ett officiellt uttalande från banken om denna enda transaktion, där det anges att den inte kan hittas. Ingen betalning har hittats i kontoutdragen sedan den 31 juli 2025. Casinot vet att denna betalning inte har krediterats mitt konto och antar att den ligger någonstans på banken.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
