I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Hej speltid min registrering hos bitkingz få mycket små vinster förlorar alltid alltid
aldrig vinna en gång
du får gratissnurr nästan alltid under 10€ vinst oavsett vilka insatsspel
Det hände mig också nyligen att spelet laddas om av sig självt och jag får aldrig 🙅-vinster
det gör det av sig självt men låt oss komma till Bitkingz själv, kasinot ger mig ingen vinst och sätter alltid in
olika spel helt enkelt fräcka skulle aldrig rekommendera
och chattrådgivare endast med meddelande
Vi förstår att du är frustrerad och vi är ledsna
alltid lika, de vet att allt är manipulerat
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
