5 dagar sedan
Men vad jag kan se är denna KYC-process en punkt för förbättring hos Betsofa...
Automatiskt översatt:
BetSofa Casino – generell diskussion (sida 5)
5 dagar sedan
Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.
Fingers crossed.🤞
5 dagar sedan
Support gav mig en annan position idag. De sa att de skulle vidarebefordra det till den ansvariga avdelningen och återkomma till mig via e-post. Jag väntar och hoppas att det löser sig. 🤞🤞
Automatiskt översatt:
1
4 dagar sedan
That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify.
Good luck. ☘️😊
3 dagar sedan
Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.
2 dagar sedan
Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.
If you do, our team will be here to help you. If you find out anything new, I'll be here.
Fingers crossed.🤞🤞
2 dagar sedan
Wrong ??
Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.
2 dagar sedan
But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.
2 dagar sedan
Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂
2 dagar sedan
I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂
2 dagar sedan
I have complaint in casino guru case is examing , by Victoria but still no news
2 dagar sedan
Jag vet hur det är, jag har också problem med KYC. Jag har även flera konton på andra casinon. Jag har redan gått igenom några som var väldigt invasiva och byråkratiska, till och med bett om ett kontoutdrag för de senaste 3 månaderna, jag skickade allt även utan att acceptera och efter en period på 12 dagar var allt bra (denna invasiva KYC som jag beskrivna var inte från Betsofa). Jag tror att Betsofas KYC behöver förbättras, bli mer agil och öka möjligheterna till automatiskt accepterade dokument för att minska de manuella analyser som tar längst tid.
Automatiskt översatt:
14 timmar sedan
Ok yesterday my account is verified, i withdrawal money VIA crypto in terms time payout is 0-24 hours, but betsofa extends everything to the max now i will wait 18 hours 🙁
