Betify Casino – generell diskussion

Om du vill diskutera något relaterat till Betify Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

https://casino.guru/betify-casino-player-s-account-unexpectedly-deleted

The complaint seems to allege that the casino had set a minimum wager of €1 for the promotion, but no such terms and conditions existed anywhere on the site.

Where on earth did the Casino Guru representative find such language?

You probably don't know this closure was marked as sensitive, so I'm assuming you are not fully informed, and due to the same fact, I'm unable to explain.

Let's just say the issue was different.

I know the owner of this complaint.

So I know the contents of the complaint.

It seems that the casino is giving false explanations to the casino guru, and I would like to confirm the facts about it.

I just checked and it was indeed 'added' about the minimum wager.

However, I confirm that this was not stated until just the other day.

We have also confirmed that it was not mentioned during the time the complainant played at this casino.

I've never heard of a statement being added recently that applied to the time before that.

Please do your research again and do it properly.

It would be best if your friend speaks for himself, after all he doesn't need you as a mediator, since it is his complaint and not yours. 

Regarding the complaint itself, of course evidence would be needed to prove that the casino is telling us something false. If all you can say is that something has been added, I don't think that's the best evidence. 😕

I know more about casinos than he does, so we are mediating.

As evidence, I submit the minutes of the promotion description from a little while ago.

I can confirm that there was no minimum bet wording at least during the time I was playing at this casino and during the time the user who submitted the complaint was playing.

I also once took advantage of a promotion at this casino, but there was no minimum bet, of course, and the casino deemed my game play to be fine.

PS

I checked with the casino and it appears that this wording was added 'last week'.

It is clear that the complainant played at the casino before that and submitted a withdrawal request.

So please, tell your friend to submit a complaint once he's ready. There is no other way to be honest. 🤷‍♀️

Apparently someone I know was cheating in some way.

I made a lot of noise without realizing it, sorry.

Oh, that's sad. You also know in what exactly he cheated ? Sometimes is good to keep cool head and after you are 100% sure of the situation, try to help.

But I know you meant it in a good way.

Hej, jag har försökt ta ut en summa pengar från Betify i 3 dagar och jag har redan skickat mer än 15 gånger alla dokument de ber om och nu låter de mig inte komma åt mitt konto. Det är begränsat. Jag pratade med supporten och de frågar hela tiden efter samma dokumentation. Jag vet vad jag ska göra och det är inte rättvist att förlora dessa pengar.

I have seen your complaint, where our team has already started to investigate the situation, so hopefully soon they will be able to find out what is going on there. The reason casino is asking for the same documentation might be, that you have provided it in the wrong format, actually. Usually the casinos need all the documents in a .pdf format. Have you checked that, perhaps? Please let us know, we'll be waiting for you to reply.

Jag kommer att skicka det i pdf och jag väntar på deras svar för att se vad som händer och jag ska meddela dig.

Kan inte Betify behålla mina pengar? De måste eller måste betala mig min pension oavsett vad, eller hur?

Hallå

Jag har skickat allt i pdf och jag har inte fått något meddelande från betify

Jag har skickat dokumentationen i pdf och de har inte gett mig något svar

Hej, jag behöver hjälp med Betify-kontot, jag har redan skickat dokumentationen flera gånger och i PDF och de svarar inte och de aktiverar inte mitt konto.

I'm sorry but we can't help you with that right away. First, we must allow the casino to take care of you. And in my opinion, it has not been a single working day since you sent the .pdf versions.

Some casinos don't handle KYC verification during the weekends. 🤷‍♂️

Thus, be patient, please.

Could you update us later on? We will be here and will get to you eventually.

Hallå

Igår svarade de på att jag bad om samma dokumentation och jag skickade igen och jag skickade redan dessa dokumentationer ca 20 gånger och de svarade med samma sak, jag skickade redan i pdf och utan att vara i pdf har jag skickat på två sätt och de också blockerade mitt konto, det är inte rättvist. De gav mig fram till den 11 april för verifiering, i vetskap om att felet är deras. Jag behöver en förfrågan så snart som möjligt.

Hi, thanks for the update. I see that nothing has changed and the casino asked you to do the same. But you also asked why is that and what is the problem with the documents being rejected ? 

Anyway, I saw that you filed a complaint so our team will try to help you. It is important to say that we give casinos 14 days to resolve a withdrawal and KYC, so until that time has passed our team will find out everything relevant from you. 

I hope everything will be resolved in the meantime.