2 år sedan
I can see that Petronela already reacted to it. Let's hope you'll receive the money within a reasonable time.
Beem Casino – generell diskussion (sida 5)
2 år sedan
Hello,
are you struggling with the verification in Beem Casino as well?
I can see that you submitted the complaint against Casinoin and the verification was successful.
Kindly request the withdrawal in Casinoin.
2 år sedan
Hallå där,
verkar Beem Casino få bättre grepp om de nuvarande problemen?
Som du kan se minskar antalet öppnade ärenden och som ett resultat löses fler ärenden ?
Vad är din åsikt om detta?
Automatiskt översatt:
2
2 år sedan
Hallå där,
verkar Beem Casino få bättre grepp om de nuvarande problemen?
Som du kan se minskar antalet öppnade ärenden och som ett resultat löses fler ärenden ?
Vad är din åsikt om detta?
Automatiskt översatt:
2 år sedan
Hi there,
I think they're dealing with it, some players got already paid and I can see that amounts paid vary so I'd say that they are working on this pile. I do not have any inside details to share, sadly.
2 år sedan
Ok, då får vi hoppas att den positiva trenden fortsätter och att vi andra fortfarande får våra pengar.
Automatiskt översatt:
2 år sedan
Hello Casino-Guru Team, i asked the Beem Live Chat some questions regarding my balance after finishing the wager of a bonus - because of the 10x max payout from a bonus. I was completely confused what happens with my balance if I have more than 10 times the deposit amount.
They basically told me i can withdraw 10 times the amount and play with the rest of the money - for fun.. that means previous times where i finished wagering and tried to up my balance and failed I just threw away money - i thought after wagering it would be like a real balance that i can play with. Very missleading but okay.
I then asked what i have to be aware of if I want to make another deposit, while still having that "fun" money in my balance - whereupon the Support Staff didnt give me a real answer just accused me of wanting to cheat the system and that they will notify their finance team to keep an eye out for me - very nice support staff..
Can I send the chat logs to anyone to see what they make out of that conversation?
Best regards
2 år sedan
Hello,
I must say that I would not play with any bonus if only a 10x deposit can be paid out due to this bonus, exactly for the reason that I would not want my money to be "converted" to fun money - no fun at all, I'd say.
Lots of players prefer not to take any bonus at all.
Feel free to post the screenshots here. Other players may have some comments and may be interested to see this conversation as well.
2 år sedan
Hi, could you please forward me the chat logs to daniel@casino.guru? I'd like to take a look at it.
By the way, it's really good that you asked the support, but the part with the money that you can use for "playing for fun" sounds very vague to me. If you withdraw 10x your deposit, then the rest of the winnings should be voided. That's it.
What would happen if you hit a jackpot while playing with the money that would be real balance, but only used to play for fun? I know that the chances are very low, but in case you hit a big jackpot, the game provider pays out the jackpot to the casino. Then the casino could tell you - OK, but we told you that you can play only for fun so we keep the jackpot.
The situation where you have money that you can't use for anything than playing for fun should never exist. You either have bonus money where the wagering requirement must be complete or you have real money that you can use for playing, winning and then you can withdraw your winnings. There's nothing between.
2 år sedan
Hi Daniel, thank you for your reply! I sent you the logs.
Right? From other casinos with max payouts from bonuses I'm used to that the rest of my balance is voided after finishing the wager or after withdrawing.
In another chat with the support I asked them if they can atleast void my balance (because I have absolutly no interest to play down 450€ just for "fun") and support told me that they can't do that and I have to play to zero..
Never thought about the Jackpot scenerio but that's a good point aswell, I just thought about what would happen with Daily prices from providers etc.
Thanks in advance for your time.
Best regards
2 år sedan
Thank you, I already contacted the casino regarding it and replied to your email 🙂
2 år sedan
Ny uppdatering om min situation: jag satte in 20 euro på beem casino, vann 400 euro, hade såklart bara 200 på kontot på grund av 10 gånger omsättningen... betalade ut dessa pengar, skickade in verifieringsdokument och ingenting har hänt för 2 månader. Mitt uttag avbröts och mina 200 euro raderades, casino säger att jag bröt mot registreringsproceduren eftersom jag var tvungen att ange mitt land där jag var medborgare i landfältet under registreringen och inte där jag bor. Trots allt har sajten någon form av mina dokument. Säg ID-bevis på adress, allt. Tyvärr kunde casinoguru-teamet inte hjälpa mig eftersom ärendet avslutades. Men jag klagade på Curacao egaming, de var väldigt snabba och mycket hjälpsamma. Diskussioner pågår fortfarande via mejl för tillfället, men jag har nu skickat alla mina dokument och är vid gott mod. Ett sådant casino måste helt enkelt fångas.
Automatiskt översatt:
2
2 år sedan
Hello,
we closed this complaint as "against fair gambling" simply because it is not fair not to pay any player just to stick to some unclear registering form:
"The unintuitive registration form and discrepancies in the translation of the casino's T&Cs were the reason for the unclarity."
Keep the good spirit and share your progress, please.
2
2 år sedan
Hi, I remember your case. The casino even received black points for it https://casino.guru/beem-casino-player-s-struggling-to-pass-the-kyc
I'm glad you contacted the licensing authority and they actually reacted back! I'm not sure if I mentioned here in this thread or another one, but whenever a registration form says "Country", I supposed you need to add the place where you live at the moment. When it says "Nationality", then of course, that's another case.
1
2 år sedan
Uppdatering: Casinosajten uppdaterade nyligen användarvillkoren, nu står det plötsligt att du måste ange ditt medborgarskap, självklart vidarebefordrade de denna skärmdump till Curaçaos Egaming-företag via e-post och insisterade på att det var så här hela tiden. men eftersom jag tog en skärmdump av det i mars och det fortfarande stod RESIDENCE OF THE PLAYER så skickade jag såklart även denna skärmdump till Curacao egaming 🙂 ser ut som ett tydligt fall av bedrägeri för mig. De förväntade sig inte heller att jag skulle ha en skärmdump av det. Jag hoppas att jag fortsätter komma grabbar! Kommer definitivt att hålla dig uppdaterad. Vänliga hälsningar
Automatiskt översatt:
1
2 år sedan
Hello and thank you for your update!
I must say I think it's a bit naive to pretend that the terms and conditions were like this all along...
1 solid point for you! 🙂👍
We'll be waiting eagerly for development.
Stay well.
2 år sedan
Hallo zusammen ich wollte euch updaten!
In this case, CEG rules in favour of the Player because:
We have concluded The Player has made a genuine mistake and entered Germany instead of Italy, we have reviewed the submitted evidence and can confirm the Carta d'identità sent by the Player can be accepted as valid government issued photo ID.
The Player has completed the necessary KYC / Account Verification requested by the Operator.
In this case, CEG rules that the dispute between parties shall be resolved as follows:
The Player to be reimbursed €200 (Two Hundred Euros)
Failure of parties to abide by this ruling may result in disciplinary action by CEG against any of the parties.
Ich hab es geschafft!!! Ein Danke geht raus an casino guru, ohne euch hätte ich es niemals geschafft!!! Danke❤️
2 år sedan
Hello Ella092,
Justice has been served! 🙂
Thank you very much for sharing the good news!
1
1 år sedan
I want to complain about the affiliate program of this casino. We got in touch with managers, agreed on a deal. For our part, we fulfilled all the conditions, after which the managers simply ignore us, do not answer. They read the chat and just keep silent. We cannot receive our funds. Terrible collaboration.
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