De bryr sig inte om mig, jag är en lojal spelare, jag kämpade för den permamut som de gav mig orättvist, ingen svarar mig och om de svarar mig, support i Vico eller via e-post, så skickar de mig en till en annan och ingenting alls, förrän nu, för mer än en vecka sedan.
What was extraordinary about this situation? All evidence was submitted the same day the loss limit failed. BC.Game lied outright, claiming limits were set on June 26 instead of June 19. Faced with proof they could not disprove, they chose to stonewall Casino Guru rather than admit fault or cooperate. Is that what passes for an extraordinary situation?
I believe Kubo's summary explains everything, including the comment about the casino's approach, which I find extraordinary because they eventually stop providing clear answers.
I would not say this is normal.
De bryr sig inte om mig, jag är en lojal spelare, jag kämpade för den permamut som de gav mig orättvist, ingen svarar mig och om de svarar mig, support i Vico eller via e-post, så skickar de mig en till en annan och ingenting alls, förrän nu, för mer än en vecka sedan.
Hello, what has occurred to you? Frankly, I did not understand the "the permamut that they gave me unfairly" part. Is this about unpaid winnings, perhaps? Don't hesitate to say, please.
It wasn't easy but after almost 3 months, they issued the refund. Won't make the mistake of playing there again. Not a recommended casino.
Hey! Really? I did not expect that but it is certainly great news!
Let's hope this is not going to happen again anywhere. Best of luck elsewhere, of course.
account blocked for over a month now. did absolutely nothing to deserve it. i'm a vip 27 and it's impossible to reach any human support. close to 2000 cad in my account that i can't withdraw. far and away the biggest bunch of scammers in the casino business
No explanation whatsoever about the reason?
That is really not right. I understand your frustration.
they do stuff like this because they know they can get away with it
But no casino should just block a player's account like that. Did they at least tell you why this happened?
"you submitted a report that you were hacked" . 100% false. recovery team ignores you. complained at askgamblers and casinomeister, ignored me there too. complained here and got "we don't do sportsbooks"
Yes, I'm sorry about that. As far as complaints on our website are concerned, we don't deal with sports betting, which is why you received that response from us.
Is that what the casino told you – "you submitted a report that you were hacked"? So did you do that?
never submitted anything. and even if i did it doesn't take a month plus to reinstate my account
True, it shouldn't be like that. In any case, we can't help any more than that.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
