7 månader sedan
I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot
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7 månader sedan
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
7 månader sedan
Jag säger inte att du gjorde något fel heller. Men i en kommentar till B7casino tror jag att det stod att jag inte hade fått några pengar, men det stämmer inte. På grund av ett fel från min bank hade B7casino inte fått några pengar från mig, de drog ut detta med min tillåtelse att ta ut från mitt konto. ...problemet kvarstår att mitt konto är spärrat och jag inte får min betalning på 3000 euro och att det fortfarande finns 1400 euro på mitt konto. Mejl besvaras inte och för övrigt läs ovan. Jag har öppnat ett klagomål med dig och jag vet inte vad jag ska göra mer...förlåt
Automatiskt översatt:
7 månader sedan
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
7 månader sedan
Jag rapporterade omedelbart detta när jag öppnade klagomålet, men du översatte det felaktigt, men jag var direkt öppen och ärlig. Faktum kvarstår att jag nu inte har någon skuld till dem. Och ändå är allt blockerat. Så jag får inte mina pengar. Jag är verifierad och allt av dem. Jag har alltid fått tidigare utbetalningar snyggt. Då var det bara 50 euro eller 100 euro åt gången, nu är det 3000 euro och sedan de 1400 som finns på mitt konto.
Automatiskt översatt:
7 månader sedan
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Ändrad av författare 7 månader sedan
5 månader sedan
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
5 månader sedan
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
5 månader sedan
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
5 månader sedan
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
5 månader sedan
Detta uppfyllde jag kraven för bonusen som de gav mig, jag gjorde en insättning på ett visst belopp som den tekniska supporten sa åt mig att göra för att kunna njuta av mina fördelar från vinsten. Genom att göra detta tillåter det mig inte att genomföra mina uttag, bara tillåter mig att ta ut $10 till mitt konto senare. Från detta ber den mig att slutföra vissa uppgifter, uppgifterna som jag har bett om är uppfyllda, prata med den tekniska supporten och berätta för mig att genom att låsa upp dessa uppgifter kommer jag nu definitivt att kunna ta ut mina intäkter när jag vill ta ut, det frågar mig för att länka mitt kort eller mitt konto igen bank för att kunna ta ut, för vilket jag redan hade länkat kortet och ett uttag hade gjorts för ett belopp på $10, hur blir jag ombedd att länka något igen om samma kasino bekräftade uttag av $10 till mig? konto faktiskt jag har skärmdumpar av supporten berättade för mig att det som hände var min vinst efter den första insättningen efter att jag fick höra att jag genom att slutföra uppgifterna äntligen kunde ta ut all min vinst och återigen lurade de mig igen genom att be mig att sätta in ytterligare en viss belopp
Ändrad av författare 5 månader sedan
Automatiskt översatt:
5 månader sedan
So your account is fully verified, and you have made the verification deposit as well. Is that right? Therefore, I do not understand the reason for making another deposit, to tell you the truth.🤷♀️
If the issue is still persisting, I would recommend you not make any more deposits and file a complaint here with our team. I am sure they will do everything possible to solve it. If you are interested, here's the link where you can submit your complaint, please.
Let us know about any updates regarding your withdrawal at this casino, and do not hesitate to contact us with any questions.
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