Amonbet Casino – generell diskussion (sida 3)

Finally got £250 paid into my bank account,

But would never use amonbet again, not worth all the trouble, All new players need to stick to UK registered casinos,

Thankyou for advise

My exact feelings too

Hi there yes ive made several withdrawals on and off using Lloyd's tsb, Monzo, revolut and mist recently first direct. All I can say is its been a rocky road from the start, particularly with verification of this that and the other. This isn't good enough, that isn't good enough and so on. Its like they have the utmost pleasure in rejecting withdrawals no matter how small the amount. But this final time takes the biscuit and the best part about is that they paid out eventually with the same verification details they already had in the first place. There is just no other logical reason for their actions other than rejection hoping you will not bother to fight your corner and just play it back and lose it. I've loads of emails over various issues I could write a book about it. They will never admit to being at fault and its everyone else's fault but theirs. A bit like the labour party me thinks 🤔

Well, it is actually pretty easy to prevent yourself from going back there. Just someone close to you to change your password and never tell you the new one. It actually works well this way. 😉

Great that you got your money.

Perhaps you are right in what you wrote, and I hope you will achieve it.

Awful customer service asked them multiple times to self exclude my account due to severe gambling problems and they have refused

Hello, that truly sounds like real trouble. On what grounds did the casino refuse such requests? Would you mind showing off their response? Such a serious situation should be handled with care, of course and I'd like to know more details.

Maybe we can figure something out.

I have played on this site for last couple of years. No issues always paid out , good variety of games. Hence 2 stars, i would have given 5*. However.

Recently its 0*.

They dont payout when you've won a few times, saying you need to verify your account again!

I recently won quite a few times and initially the payouts were fine. I would have recommended them as a fun , fair and good site. However I won £700 this week, suddenly my account is "not" verified and when I try to do this the link to upload things doesn't work. I've email x3 with no response and the online chat help although they tried to help. I really feel they were mostly giving instructions they knew wouldn't resolve the issue. Like going through the motions. As part of the instructions they told me to download the app, now the app is saying site doesn't exist

and its a bad gateway.

Come on Amon this is not good enough I have offered lots of ways to resolve this even emailing said verification documents. I hope this review will prompt action or i will report you to the regulatory.

Hello, I believe it is honest to say that forum posts won't reach the casino support. I get this is truly a bad experience, but the way you describe it, technical support will be needed to resolve that.

Did you try contacting the casino back, please? I mean regarding those associated technical issues, of course.

Dont play this scam casino....

Hello, thanks for the warning, but please do not share such a link here; it contains an unauthorized code in the URL, and it leads directly to the complaint version of your profile.

Let me share the casino review, which pretty much informs players that the casino ignores players' complaints: https://casino.guru/amonbet-casino-review

"Warning: No Reaction Policy for complaints:

This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating."

I'm sorry your complaint could not be resolved due to these circumstances.

I am submitting a complaint against Amonbet due to their failure to enforce my self-exclusion request and their continued encouragement to gamble despite being aware of my gambling problem.

On April 6th, 2026, I explicitly requested the permanent closure of my account. In my message, I clearly stated that I was experiencing gambling-related problems and did not want any temporary suspension or promotional alternatives. This constitutes a clear self-exclusion request.

Despite this, my account remained active, and I was able to continue depositing and gambling. As a direct result, I suffered significant financial losses exceeding €7,000, including over €3,000 in deposits made in a single day after my request.

Furthermore, even after my self-exclusion request, I continue to receive promotional emails and VIP offers encouraging me to deposit and gamble. I have attached evidence of these emails. This behavior is highly irresponsible and a clear violation of responsible gambling principles.

Instead of protecting a vulnerable player, the casino continued to incentivize further gambling.

I have attempted to resolve this issue directly with Amonbet by contacting their support team multiple times, but I have received no response.

I am requesting:

- A full refund of all deposits made after April 6th, 2026

- A proper investigation into this matter

- Confirmation that my account has been permanently closed

I am attaching all relevant evidence, including:

- My self-exclusion request email

- Proof of deposits after the request

- Promotional emails received after the request

Due to file upload limitations, I could not include all deposit records. The actual number of transactions and total losses after my self-exclusion request are significantly higher than what is shown in the attached evidence.

I am ready to provide full records upon request.

Thank you for your assistance.

I'm sorry for such an experience at this casino.

Unfortunately, this casino has a pretty low safety index, and that's not a good sign at all. Also, we haven't had any luck with them previously, and I mean that they did not want to communicate with our complaint team whatsoever.

It is good that you submitted your complaint here, though, so we can bring their safety index even lower, and everyone can be alerted.

We will keep our fingers crossed for you, though, to get the best possible result here, even though I haven't got a good feeling about it.

Hello,

I would like to add that I have already contacted the casino multiple times via email regarding my self-exclusion request, and I received no response.

Despite clearly requesting account closure, I was still able to access my account, deposit, and gamble, which directly led to further financial losses.

This is a serious failure in responsible gambling measures.

I want to emphasize that I am requesting a full refund of all deposits made after my self-exclusion request, and I am willing to provide any necessary evidence (emails, transaction history, etc.).

Thank you for your assistance.

It surely is a failure, I agree with that.

Now, please reply to some additional questions in your complaint so it can be moved forward.

Jag har redan svarat 🙂

Hi, I've had pretty much the exact experience regarding self exclusion.

However, they did pay out on a withdrawal request in 24hours

And are you self-excluded now, please?

Hi Romi

I asked them to close my account as I declared an addiction and being mentally unwell. It took for a 7th request for any action to take place. In that period they allowed three deposits. The account is currently in a cooling off period. All emails I send are ignored in relation to this and live chat just say someone will be in touch shortly. I doubt this will happen.

May I ask if you have any money left in your account at this casino, please?

Also, how long is the cooling period set up for?