5Gringos Casino – generell diskussion (sida 2)

its hard because i dont receive any answer …

If that helps you feel a bit less tense, I checked the complaints history—to me, it appears the casino is capable of paying. Although in some cases it took quite some time.

When it comes to user feedback, even positive reviews say "slow services". I would like to believe the casino is just slow.

yesterday i sent a big email to the complaint team and i received only this answerr …

my hope is gone even the answer wasnt responded by the relevant department..

tomorrow will be my 9 bussiness day anda 11 calendar day without any resolution ..

Hey. Don't get into any conclusions yet, please. Think positively and try to occupy your mind with something you like. Like some hobby. Just to not get crazy over it. Okay?

We're here to help and will do everything possible to solve this issue.

They said to me tha rim using vpn but im antoher country spending holidays..

and here the website is blocked and in my home country not

But you haven't used it while playing at the casino. Right?

Im in netherlands for 3 months i used to play but i didnt know that was prohibited.!

if i knew at the fisrt olace i wodnt have played..

So, just to make it clearer, please.

Have you played by using VPN and accumulated winnings at that time?

It should always be stated in the terms of use at every casino if the VPN is not allowed, and all the players have to read those to avoid any future issues like this, you know.🤷‍♀️

Jag behöver hjälp. 5gringo Casino är enligt mig det sämsta och mest patetiska casino som finns. I mina ögon är de bedragare och lögnare. Jag vill inte ha något med dessa bedragare att göra längre. Det är därför jag har försökt stänga mitt konto i två veckor. Men jag fortsätter att bli uppenbart ljugit för. De hänvisar mig alltid till mejlet. Jag måste ha skrivit tusen mejl till bluffföretaget vid det här laget. Med skäl och allt. Jag får alltid samma svar. Men kontot är inte stängt. I mina ögon är detta uppenbart bedrägeri och det ligger kriminellt uppsåt bakom. Jag ber dig om hjälp nu för jag vet inte vad jag ska göra. Jag vill bara att mitt konto ska stängas och jag kommer aldrig att besväras av det här gänget igen.

So, do I understand correctly that you have asked for closure due to the gambling addiction, but the casino didn't do as you requested for so long?

That is really irresponsible, and I am sorry that you have to go through this kind of experience. Please try to stay strong, and I hope that our complaint team will be able to help you out with this situation.🙏

Yes i played …

Am interested

In this case, you should mention it in your complaint so our team can investigate the whole matter well. Please reply to your complaint resolver as soon as possible.

What are you interested in, please?

I responded

I sent my proof of residency they are everytime refusing… i sent my bak statement they every time ask to sent over and over

and my withdrawal is blocked..

What about the IP confirmation you mentioned in the complaint? You said "And im now in portugal I logged in" Do you perhaps travel abroad a lot, please? It seems the residency may be related to the IP check.

I travel every 2/3 months(work) , but they said to me to log in and go to the live chat saying saying that im already in Portugal

they said this in one email

"Dear Vitor Silva,

We hereby inform you that the Verification of your account will be completed once having confirmed your IP: to do so, we kindly ask you to simply log in using mobile or public network and contact us in chat.

Please note that the usage of any kind of IP masking services

(VPN) is strictly prohibited by our Terms and Conditions and may lead to the closure of the account.

If you have any additional questions, please do not hesitate to contact us.

Best Wishes,

Support Team"

and i did what they asked i arrived to home country and i logged in and contacted them.

and i sent my bank statement that is registered in my home adress (portugal) but they cancel all the time

I see. Did you also explain to the casino your regular trips abroad? You see, this may still be the issue. Thus, I prefer to be certain how well-informed the casino support was.

Kindly let me know. Thanks.

I expalin that i was in holidays in that time , and that’s why i was using vpn , but i will explain more becuase i just want my money and never play their

I think this is it. The casino already told you the VPN was not allowed. The way I see it, you should have consulted using the VPN before you did that. I fear the casino will explain that to you.