HemForumCasinon1Red Casino – generell diskussion

1Red Casino – generell diskussion (sida 22)

74 580 visningar 451 svar |
3 år sedan
|
1...21 22 23
Skriv inlägg
Radka
2 månader sedan
gbse

I found out that they use multiple payment processors to hide the payments so gambling authority from Netherlands can't track them easily. I contacted Inpay payment system, Checkout, Thunes . And they all where involved but they are many more.

I followed the track of money from my first widrawal of 5000 euro that I received. Behind that is like a spider network. I'm telling you that is shocking to see how sneaky they work.

I sent all my investigations about 1RedCasino to Curaçao Gaming Authority. They refused to respond to my emails. So now I made another email just for my final report.

I think they all work together and they are friends ,covering each one back in illegally activity. Behind the payments from offshore casinos is a huge network that hides the track of money.

If Curaçao Gaming Authority refuse to respond to my complaints means they are also involved and not credible anymore in gaming industry.

nm86nlplay
2 månader sedan
gbse

There is a special thread dedicated to such findings already.

I understand how frustrating this must be, especially when you’re trying to do the right thing and report the issue.

The problem is that this system is not really set up to protect players or deal with complaints in a meaningful way.

That’s why you’re not getting a response, not because your case isn’t valid, but because there’s simply no effective process in place.

Radka
2 månader sedan
gbse

I don't believe that the issue with the player that had more than 100k to get from casino was resolved.

There's no way the casino will pay out 100k in one go.

Please casino guru be transparent about the complains!!!

nm86nlplay
2 månader sedan
gbse

I'm sorry, but I do not follow you here anymore. The whole time, we were discussing your unresolved complaint publicly on the forum. No one said it has ever been resolved. I just said that the casino was punished for their stance and for them it is a closed matter. They resolve other cases with significantly lower disputed amounts; sadly, in your case, they decided to be unfair. Could this be the misunderstanding?

2 månader sedan
gbse

I reject the merchant's claim of 'refund abuse.' No chargebacks have been initiated; I am simply attempting to withdraw my legitimate balance.

​Illegal Operation: 1Red (Bets Entertainment N.V.) is operating illegally in the Netherlands without a KSA license. Therefore, their 'Terms and Conditions' are legally void under Dutch Civil Code 3:40.

​Unauthorized Seizure: The merchant has admitted to 'subtracting' (seizing) over €27,000 of my funds.

​Regulatory Breach: This matter is currently being escalated to the Danish FSA (Ref: 310488) regarding their payment processors (Checkout.com/Thunes) and to Mastercard Global Risk as a BRAM violation.

​I do not accept the small 'compensation' offered as a settlement for the illegal confiscation of €27,000

nm86nlplay
2 månader sedan
gbse

Well, if I may add a few words to this and I'm not trying to take sides here. The matter of confiscated winnings is not related to local license, especially when the casino is not licensed at all, or to payment providers. I understand you try to find anyone else responsible because the casino acted unfairly to you. I understand that you’re trying to find responsibility in the system, and from your perspective, it feels like someone should step in or be aware of what’s happening.

The difficulty is that payment systems don’t really operate on that level. They act on specific processes and criteria, not what they "should know" or what seems logical.

That means that even if something looks problematic from a player’s perspective, it doesn’t automatically trigger action on their side unless it meets those internal conditions.

This is why situations like this can feel very frustrating; there’s surely a gap between what seems reasonable and how the system actually works, because the international transactions are regulated by many laws; none of those include voided casino winnings, though.

1 vecka sedan
itsegb

1red lurar mig, snälla, kan du hjälpa mig?

Automatiskt översatt:
1 vecka sedan
itsegb

Jag gjorde ett uttag på 457 men det kom aldrig fram och de stängde mitt konto snabbt. Utan att återbetala pengarna stal de 457-pengar som jag hade lagt ner på att få in. De säger att det är IP-adressens fel, det är inte sant. Supporten sa att jag kunde spela med samma IP-adress, jag har beviset.

Automatiskt översatt:
1 vecka sedan
itsegb

Hjälp tack Jag skulle vilja prata med en kundtjänstrepresentant

Automatiskt översatt:
Orsolina
1 vecka sedan
gbse

Do I understand correctly that they have accused you of using a VPN to play at their casino, please?

If you wish, you can file a complaint here, but unfortunately, I cannot tell you whether it will be resolved, as the casino has a very low safety index.

Usually, such casinos don't cooperate with our complaints team, so we can't do much to help our users.

Romi
1 vecka sedan
itsegb

God morgon Romi, jag kan inte öppna din länk, men jag har bevis på allt som gjorde att jag kunde spela med samma ID.

Automatiskt översatt:
Orsolina
1 vecka sedan
gbse

Try to use a VPN so you are able to open the link I have posted, and let us know how it goes.

1 vecka sedan
gbse

Do I understand correctly that they have accused you of using a VPN to play at their casino, please?

If you wish, you can file a complaint here, but unfortunately, I cannot tell you whether it will be resolved, as the casino has a very low safety index.

Usually, such casinos don't cooperate with our complaints team, so we can't do much to help our users.

1 vecka sedan
itsegb

Hej, jag har bevis på uttaget, de säger att jag brutit mot reglerna med IP-adressen som ursäkt och de stal alla mina 457 € som jag hade tagit ut. Jag har också bevis på att jag tidigare hade kontaktat supporten och de sa att man kan spela med samma IP-adress. Jag har skärmarna, jag har också bevis på uttaget, och dessutom visste de mycket väl att jag hade samma IP-adress och insisterade på att jag skulle sätta in pengar, jag satte faktiskt in 600 i början, de vill inte ens skicka beviset till mig eftersom det inte finns, Romi, och det här är meddelandet jag vill skicka. Jag kan inte skriva på länken du skickade mig. Kan du hjälpa mig snälla?

Automatiskt översatt:
Orsolina
1 vecka sedan
gbse

With the same IP as someone else, do you mean, though?

I don't quite understand this part, actually.

If you are unable to write to the complaint form, please clear the cache and cookies on your computer, turn off any translators on your computer, as we use an automatic translation on our site, and even use an incognito window if necessary.

Let me know if all of this helped, please.

1 vecka sedan
gbse

Do I understand correctly that they have accused you of using a VPN to play at their casino, please?

If you wish, you can file a complaint here, but unfortunately, I cannot tell you whether it will be resolved, as the casino has a very low safety index.

Usually, such casinos don't cooperate with our complaints team, so we can't do much to help our users.

1 vecka sedan
itsegb

Romi, det finns ingen e-postadress. Allt jag skriver raderas. Jag kan inte göra det. Snälla, ge mig en e-postadress.

Automatiskt översatt:
Orsolina
6 dagar sedan
gbse

Hello, kindly turn off any translator you have been using, especially in the form of a browser add-on. That's what usualy prevents users from typing. Actually, they can type but the text is being erased. Is this what's happening to you, please? The incognito mode Romi mentioned could help with that.

6 dagar sedan
itsegb

Spelsupporten gör allt de kan för att hjälpa mig att sätta in pengar. De kontaktar mig flera gånger via e-post för att sätta in pengar. När jag gör en insättning spelar jag och följer uttaget, men de stänger mitt konto. Skojar du? Och de vill inte höra talas om mitt uttag. Snälla hjälp mig.

Automatiskt översatt:
6 dagar sedan
gbse

I made two withdrawals from here that were instant.

I now have two more on "accepted" but no sign of them yet, just wondering if anyone else has any similar experience with this casino.

I have asked the support numerous time but always get the same answer of "please keep waiting" or "I will check with the relevant department.


Thanks,

5 dagar sedan
gbse

The casino works illegally in UK,Netherlands. I have official letters from ksa authority and UK gambling authorities about 1RedCasino operating illegally in those 2 jurisdictions.

I want to warn players to be extremely carefully with 1RedCasino, they are big scammers. Funny that casino guru raised they're rank with 0.2...shame!

6 dagar sedan
itsegb

Spelsupporten gör allt de kan för att hjälpa mig att sätta in pengar. De kontaktar mig flera gånger via e-post för att sätta in pengar. När jag gör en insättning spelar jag och följer uttaget, men de stänger mitt konto. Skojar du? Och de vill inte höra talas om mitt uttag. Snälla hjälp mig.

Automatiskt översatt:
5 dagar sedan
gbse

Hello, I see you managed to submit the complaint. I expect the VPN issue to be properly addressed there.

Do you perhaps have any concrete indicators of what could possibly be wrong with the VPN?

Or perhaps are you aware of the VPN being used while playing in the casino?

I'm just trying to figure out what could possibly make the casino go for voiding the winnings.

Ändrad
1...21 22 23
Gå till sidaav 23 sidor

Skriv inlägg

flash-message-reviews
Användarrecensioner – Skriv egna casinorecensioner och dela med dig av dina upplevelser
Trustpilot_flash_alt
Vad tycker du om Casino Guru? Dela din feedback
Sweet Boanza 2500_Push
Dela dina vinster på Pragmatic Play-slots och få en ny chans att vinna med Casino Guru!

Följ oss på sociala medier – Dagliga inlägg, insättningsfria bonusar, nya spelautomater och mer