Diskussion om artikeln Instruktioner for klagomalslosning (sida 5)

God morgon, jag vill informera dig om att verifieringen är slutförd och att det första uttaget behandlades igår eftermiddag. Tack så mycket.

That is great.

Please inform us whenever you receive the full amount so your complaint can be closed as well.

Mina damer och herrar

Jag vann 7 000 CHF på Talismania online casino och begärde ett uttag. Min verifiering misslyckades dock eftersom jag betalade med min frus kort. Som ett resultat stängdes mitt konto och mina pengar konfiskerades.

Trots att detta finns i era egna policyer har jag inte fått någon återbetalning av den senaste depositionen.

Kan du snälla hjälpa mig med den här saken?

Med vänliga hälsningar

Danijel Vucković

För mig är Primobet serbiskt. Så han stal 270 000 dinarer. Sätt in 30 000, vinst 300 000

De återbetalade bara depositionen. Jag betalade samma belopp med min väns kort. Och killarna lät mig spela i en månad och till slut var de galna, och medan jag spelade klagade de inte.

Hey, if you use a third-party payment method, most casinos will take your winnings.

In this case, it is important to know whether you and your wife have a joint account or separate accounts and you deposited from her account.

Could you please let me know?

Unfortunately, casinos often don't notice these things right away, but only after some time when they check your account or you go through verification. It's a common violation of the rules where any casino would take your winnings away. Sometimes you have to read the Terms and Conditions, even though I know that 99% of players don't read them at all. They usually only find out what constitutes a violation of the rules when they violate them.

Hi i not real doing a compant but tried signing up to your casino. It lets you put your email, password but it wont let you put currency. So you cant sign up,you might want to fix that.

Well, which casino specifically would you like to sign up/register with? We are not a casino, but it would probably be best to know where it is. Have you tried asking live chat or something similar to help you?

Slots Amigo - Another casino scammers that say they operate in Curacao under their gaming license. (Which is apparently not true)

Basically they have taken an estimated £19,000 from which I won fair and square through there casino. The money I won it on was Monopoly through Evolution Games to which I do not think Slots Amigo have permission to include these as a gaming partner. Non the less, I won a small amount to which they paid me after all my documents were validated and verified, great! Then I won big and it all opened up that these people are just scammers trying to steal my winnings! There T&C’s changed to benefit them, there domain name changed to try and throw me off and there online support stopped answering my queries. I was contacting them for over 3 weeks trying to get my withdrawals, it was then I was told they only pay out £500 per withdrawal and that my documents where rejected, even though they had already verified them and paid me when I first won.

If they can just take £19,000 from me that I legitimately won then god knows how much they take from other players!! They are criminals and need to be stopped immediately and someone be made accountable for all there crimes against good honest customers.

I have pages of evidence back my claims and again I am happy to share them. I also contacted government officials in Curacao about this casino but never got a response. I even offered them 50% of the winnings if anyone can help me get what is technically mine that I won legitimately and legally.

I have plenty more evidence but you can clearly see from above they accepted my documents and paid me, then they closed my account with no explanation after winning over £19,000…. Again you can also see where they changed there domain name and there response after me asking why.

I am not expecting a positive outcome in terms of getting my money back, but if these can be looked in to and people made aware that they are scammers then it’s a positive.

I was trying to find this casino in our database, but it looks like we don't have it there yet.

Could you post the URL of it here, please?

Also, if you think that our complaint team could try and help, perhaps submitting a complaint would be good.

What do you say?

Hi Romi, I have already submitted a complaint on here in regards to slots amigo. They change there URL all the time to throw people off, here is there latest one https://www.slotsamigo8.com/signup

Right. I found the review now; it's here. You can see the safety index is pretty low. 🤷‍♀️

I can see that you haven't replied to your complaint resolver yet, and you have the timer on you, so please do so as soon as possible so we can try to help.

The numbers you see in the URL of this casino are actually so-called mirrors of the website. It can change from time to time.

i win 250 euro on hit spin , i succesfull pass the kyc , and they close my account

So you won €250, passed KYC, and then the casino closed your account. That doesn’t look fair at all. A licensed casino should explain clearly why they closed your account, did they tell you?

If you need help you know you can turn to us.

God eftermiddag, jag gjorde en insättning med ett kort som inte var i mitt namn utan i min mans. Jag har gjort flera insättningar med både det här kortet och mitt personliga kort, och de har alla varit framgångsrika. Jag har skickat ytterligare förfrågningar via e-post och chatt. Mina dokument har verifierats. Det andra Postepay-kortet verifieras fortfarande. Jag skulle bara vilja förstå varför de tillåter insättningar och skapar alla dessa svårigheter när man vinner. Om du är en personlig medlem, kan du rapportera det nu? Jag skulle vilja hämta ut mina vinster på ett kort i mitt namn.

Well, it is usually written in the terms that no third-party payments are allowed, and all the players have to read the terms and get informed. They could actually reject your withdrawal if you violate these terms, you know.

In some cases, though, they can pay out the winnings, especially if there is some payment from the spouse's account to which also the other partner has a confirmation that he or she is allowed to use it. Or if the account is a joint account.

So, how is it in your case, please?

Also, please know that all the payment methods are usually only verified with the withdrawal request and not the deposit.

God morgon, i morse fick jag ett mejl om att min transaktion hade avvisats. Jag ville se orsaken till den blockerade profilen. En halvtimme tidigare hade jag angett och sett att alla mina uppladdade dokument hade godkänts. Jag pratade med en operatör som förklarade att dokumenten var okej. Jag behövde bara vänta på att min transaktion skulle behandlas. Efter några minuter fick jag ett mejl om att den hade avvisats. Jag ville se orsaken, men jag kunde inte längre ange profilen. De blockerade min profil utan att ge mig en förklaring. Det verkar väldigt konstigt att alla dessa dokument godkändes i själva verket och att transaktionen avvisades med den blockerade profilen.

God morgon, det hände mig för några timmar sedan att verifieringen godkändes men jag gick in i den blockerade profilen utan förklaring och transaktionen nekades.

Hmm, you successfully passed verification, but the casino blocked your account? That doesn't make much sense to me.

Have you tried emailing them to ask for an explanation? 

Ja ja, skickades utan svar, e-postmeddelandet sa att jag skulle gå in på din egen sida för att se orsaken, men det hade redan blockerats. Verde casino, onlinechatten svarade mig istället några minuter innan de sa att jag var tvungen att vänta på transaktionen för att ta ut mina vinster. Under tiden blockerades mitt konto, efter att ha pratat med dem i chatten, allt var väldigt konstigt, nu frågar jag oss vem som skyddar oss, efter att ha laddat upp alla dessa dokument, vad ska jag göra nu, vem ska jag kontakta för att förstå hur jag ska gå vidare?