Diskussion om artikeln Instruktioner for klagomalslosning (sida 10)

Hi,

Based on what I saw, the casino has a very poor Safety Index, so unfortunately, I would expect that there could be some issues here.

I am not sure whether you checked our review before playing there, but information like this can sometimes be very useful before depositing money somewhere, just so you know what kind of casino you are dealing with.

First of all, congratulations on hitting the jackpot. It is great that you managed to win such a big prize. However, I am not sure how this will end if the casino has already been dealing with these issues for several weeks and nothing has been resolved yet.

I was thinking that opening a complaint with us could be a good option. Of course, I cannot say for certain how the casino will handle it, or whether they will resolve it at all. With such a low Safety Index, there is a possibility that they may not respond and the complaint could end up unresolved. However, I would still try it.

You mentioned that they have been trying to resolve this for a week. Has there been any progress at all, or any signs that the situation is moving in a positive direction?

Also, have you been trying to resolve both issues you mentioned, the fact that you cannot access your wallet and the fact that the website is lagging, or only one of them?

Could you explain a bit more what you mean by not being able to access your wallet? Do you mean that you cannot request a withdrawal, even though you already have withdrawals pending? Or is the problem something else? I would like to better understand exactly what is happening.

I haven't noticed any improvement; a friend of mine can log in from the same device without any issues. When I tap the wallet icon, nothing happens at all, and they’ve even stopped getting back to me.

Of course, I understand. If the casino doesn't give you any explanation and isn't responding to you, I would probably try opening a complaint with us and see if we're able to help you.

Here's the link.

I have logged a complaint about slots amigo, provided evidence with images yet I never got a resolution and this casino is still scamming people.

I looked at your complaint, and it ended up being closed because you failed to respond. I’m not entirely sure what the original issue was, but Natalia reached out to you and even extended the timer by another week, yet you still didn’t respond.

Because of that, your complaint couldn’t move forward or be properly addressed, so unfortunately, I’m not really surprised that it wasn’t resolved.

Hello, I have submitted a complaint a couple of days ago. However, the person at Casino Guru handling the complaint is either on vacation or out of office for the last days. What will be protocol if that person (Attila I believe) will not respond within the 4 day timer that is left?

Thank you in advance.

Hello, I think it might be extended slightly, but in most cases, resolvers respond before the timer runs out. It’s not very common for them to leave a complaint without a response for a long time.

I can see that you still have around two days and a few hours left on the timer, so I would stay calm for now. I think you’ll soon see whether the timer gets extended by a few days and you’ll be contacted.

You should also receive notifications about important updates regarding your complaint, both in the complaint thread and, I believe, by email. However, I think Attila will respond before then anyway. If the timer does expire and you still haven’t heard anything, feel free to come back and let me know.

Hi Jaroslav,

thank you for your swift response. I appreciate you and Attila for looking into my case. I will be patient🙂

I think the key is to send all the evidence from the start. Screenshots, emails, transaction details — everything. It saves a lot of back and forth later

If the complaint is already open, I’d just follow the updates there. Chasing someone by email probably won’t make the case move any faster.

Bk33

Användarnummer 01620894653

Jag tar ut 12 000 taka upprepade gånger, det avvisas upprepade gånger, det ber mig att förändra världen, efter att ha fått detta ändras tre ord, fortfarande samma drama, ingen bonus, inget uttag, ingenting, jag gör en vanlig insättning, 4 590 taka, det har blivit 9 000 taka, jag tar ut det men det tar det inte, senare medan jag spelar har det blivit 12 000 taka, jag tar ut det men det tar det inte, jag har upprepade gånger detta problem, snälla herre hjälp mig.

Hello there. I'm not sure I fully understand what you're saying. I have a tip though: could you please use for example, the free version of ChatGPT to briefly summarize the current issue (with the actual timeline) you ask to help with? Please make sure to add the casino's name and URL; that's also very helpful.

Thank you in advance. 🙏

For me the explanation matters more than getting a quick answer. If a complaint is rejected, I'd rather wait a little longer and get a clear reason why than receive a short "outside our scope" reply and still have no idea what to do next.

The complaint system appears to be beneficial and effective when it comes to figuring out the necessary information to give. From conversations held in this forum, it is also evident that it is best to keep all communication in one thread.

Moreover, I enjoy that players can ask questions about the process itself. When anyone is facing any issue with a casino, it can be difficult to know what to do next.