Hi,
Based on what I saw, the casino has a very poor Safety Index, so unfortunately, I would expect that there could be some issues here.
I am not sure whether you checked our review before playing there, but information like this can sometimes be very useful before depositing money somewhere, just so you know what kind of casino you are dealing with.
First of all, congratulations on hitting the jackpot. It is great that you managed to win such a big prize. However, I am not sure how this will end if the casino has already been dealing with these issues for several weeks and nothing has been resolved yet.
I was thinking that opening a complaint with us could be a good option. Of course, I cannot say for certain how the casino will handle it, or whether they will resolve it at all. With such a low Safety Index, there is a possibility that they may not respond and the complaint could end up unresolved. However, I would still try it.
You mentioned that they have been trying to resolve this for a week. Has there been any progress at all, or any signs that the situation is moving in a positive direction?
Also, have you been trying to resolve both issues you mentioned, the fact that you cannot access your wallet and the fact that the website is lagging, or only one of them?
Could you explain a bit more what you mean by not being able to access your wallet? Do you mean that you cannot request a withdrawal, even though you already have withdrawals pending? Or is the problem something else? I would like to better understand exactly what is happening.
