Diskussion om artikeln Instruktioner for klagomalslosning (sida 10)

Hi,

Based on what I saw, the casino has a very poor Safety Index, so unfortunately, I would expect that there could be some issues here.

I am not sure whether you checked our review before playing there, but information like this can sometimes be very useful before depositing money somewhere, just so you know what kind of casino you are dealing with.

First of all, congratulations on hitting the jackpot. It is great that you managed to win such a big prize. However, I am not sure how this will end if the casino has already been dealing with these issues for several weeks and nothing has been resolved yet.

I was thinking that opening a complaint with us could be a good option. Of course, I cannot say for certain how the casino will handle it, or whether they will resolve it at all. With such a low Safety Index, there is a possibility that they may not respond and the complaint could end up unresolved. However, I would still try it.

You mentioned that they have been trying to resolve this for a week. Has there been any progress at all, or any signs that the situation is moving in a positive direction?

Also, have you been trying to resolve both issues you mentioned, the fact that you cannot access your wallet and the fact that the website is lagging, or only one of them?

Could you explain a bit more what you mean by not being able to access your wallet? Do you mean that you cannot request a withdrawal, even though you already have withdrawals pending? Or is the problem something else? I would like to better understand exactly what is happening.

I haven't noticed any improvement; a friend of mine can log in from the same device without any issues. When I tap the wallet icon, nothing happens at all, and they’ve even stopped getting back to me.

Of course, I understand. If the casino doesn't give you any explanation and isn't responding to you, I would probably try opening a complaint with us and see if we're able to help you.

Here's the link.

I have logged a complaint about slots amigo, provided evidence with images yet I never got a resolution and this casino is still scamming people.

I looked at your complaint, and it ended up being closed because you failed to respond. I’m not entirely sure what the original issue was, but Natalia reached out to you and even extended the timer by another week, yet you still didn’t respond.

Because of that, your complaint couldn’t move forward or be properly addressed, so unfortunately, I’m not really surprised that it wasn’t resolved.

Hello, I have submitted a complaint a couple of days ago. However, the person at Casino Guru handling the complaint is either on vacation or out of office for the last days. What will be protocol if that person (Attila I believe) will not respond within the 4 day timer that is left?

Thank you in advance.

Hello, I think it might be extended slightly, but in most cases, resolvers respond before the timer runs out. It’s not very common for them to leave a complaint without a response for a long time.

I can see that you still have around two days and a few hours left on the timer, so I would stay calm for now. I think you’ll soon see whether the timer gets extended by a few days and you’ll be contacted.

You should also receive notifications about important updates regarding your complaint, both in the complaint thread and, I believe, by email. However, I think Attila will respond before then anyway. If the timer does expire and you still haven’t heard anything, feel free to come back and let me know.

Hi Jaroslav,

thank you for your swift response. I appreciate you and Attila for looking into my case. I will be patient🙂

I think the key is to send all the evidence from the start. Screenshots, emails, transaction details — everything. It saves a lot of back and forth later