Diskussion om artikeln Hur vi löser casinoklagomål (sida 2)

Do you refer to the maximum win limit, perhaps?

It should always be stated in the terms of every bonus, so did you read those?

Have you used the bonus already?

Playzilla ignorerar mina förfrågningar, har inte CEG-sigill och stänger inte mitt konto.

Sedan den 4 juni har jag försökt stänga mitt Playzilla-konto och skickat över 12 mejl till supporten och min förmodade VIP-chef, utan att få svar. Jag har också pratat med chatten flera gånger, och de säger alltid att ärendet kommer att "eskaleras", men de gör aldrig någonting.

Jag har förlorat över 900 CHF under den här tiden, medan mitt konto fortfarande är aktivt. Webbplatsen har inte Curaçao eGaming (CEG)-sigillet, och när jag begär det i chatten får jag undvikande svar och konversationen avslutas.

Jag har bevis (skärmdumpar från e-post och chatt) som bevisar att jag ignoreras. Jag ber snarast Casino Guru om hjälp med att:

1. Mitt konto är permanent stängt.

2. Operatören utreds.

3. Jag kommer att få ersättning för eventuella förluster som orsakats av underlåtenhet att agera.

Please find my reply to you here.

Hej, kan någon från sidan kontakta mig snälla, tack så mycket

Please read my reply here.

Hej,

Kan du kontakta mig på min e-postadress?

Jag har några frågor och jag hoppas få svar från dig, eftersom jag inte kunde komma åt det online casino jag har registrerat mig hos.

Jag skulle vara tacksam för din hjälp!

Hello.

I am not sure who you would like to contact you, so next time try to use the "reply" button if you'd like to write to someone particular. 😉

Please tell us more about your issue, and we will try to help you out.

What do you mean you were not able to access the casino, and which casino was it, please?

Det hände mig med Golden Casino, men jag hade redan spenderat pengarna eftersom jag såg att det inte fanns någon lösning.

What exactly happened there, though? 🤔

Hi there. I have sent comments in the forum page and now would like to make a complaint against Unlimluck. How do I go about this please. Thank you very much.

Do you have any amount left in your balance at this casino, or do you just want to close the account there?

Because if there is no amount left, we won't be able to intervene, probably.

I can give you a good tip about how you can "lose" your password to the account at this casino and never log in again, though. This way you will surely not deposit anything.

Ask somebody from your close friends or a person in your life to change the password there but never say it to you again. They can even set up a difficult one so even they won't remember it later, you know.

What do you say?

Hi Romi. Thank you for coming back to me.

I did not deposit anything after seeing they were based in Comoros - did not do KYC either. I did verify my email - hope that will not be a problem??

I cannot remember my password to be honest - think I wrote it down but cannot find it - I contacted them numerous times on their BOT chat and did receive an email asking if I wanted to use gambling controls and how I would like to proceed. I reiterated I just wanted to close it but they are just not responding. I did worry they would charge me a monthly fee if the account was dormant for 12 months (in their Ts&Cs) but one of your colleagues on here said that unless there was any money on my account Unlimluck cannot do this. Think they are waiting for me to deposit - I never will though - I just want to close the account to get rid!! I cancelled all promo emails - did not want them in the first place - and do get the odd one in junk folder.

Thanks so much

Well, if there is no money in your account, they have no chance to charge you. And if you don't remember the password, it's like the account is not accessible anymore. Let's take it as closed, and you are good. 🤷‍♀️

What do you think?

Hi Romi. I am not sure it is closed as I have not tried to log in because I lost the password as I said and do not want to ask them to reset it. However, thank you for your help - the main worry I had was them trying to charge me anything for a dormant account but as you say there are no funds as I did not deposit anything. I will update on here if they ever do close it! Kind regards.

No worries. We are here, always.

Jag behöver din hjälp. Jag kan inte ta ut mitt saldo på Betwin360, och supporten säger bara att webbplatsen är under underhåll. Jag är orolig att jag kommer att förlora mitt saldo eller inte kunna få tillbaka mina pengar.

Jag kan inte lämna in ett klagomål. Jag har problem med Betwin360. De låter mig inte ta ut pengar. De säger att kort- och banköverföringsmetoder inte fungerar. Men om du sätter in med kort tar de pengarna och det fungerar! Jag är rädd att jag kommer att förlora mitt saldo.

Hi, it's true that they are under maintenance.

However, the important thing right now is how long you've been waiting for your money. Did they tell you when the maintenance should be finished? 

Also why you can't open a complaint with us? Is there some problem?

Jag kan inte lämna in ett klagomål eftersom jag får en annons hela tiden och jag inte kan fortsätta med överföringen. Jag har dock inte kunnat ta ut pengar på 3 dagar och de kan inte berätta hur länge underhållet varar. Jag försöker också ta ut pengar och får det tillåtet, men sedan hittar jag pengarna på mitt saldo igen.

I would give it some time and not worry about it right away. We give casinos 14 days to pay out players, so three days is not a disaster. Have you tried asking if it's possible to withdraw during maintenance when the money is always returned to your player account? 

I don't quite understand the part where you say that it throws up an ad when you want to proceed with a complaint. Could you show me what it looks like, please?