I Would greatly appreciate it if someone from this site could get back intouch with me of whom could help me resolve this serious issue,which pretains to playing Mermaid millions and them not paying customers out for there winnings,I have all documents and money they received from myself as well as money they posted on my account.My email is Tam.alvey@gmail.com I Hope to hear back.
Hello, I already replied you in the thread for the casino. 🙂
Check it out. 😉
Hej, hur gör jag ett klagomål?
You can't that's BS to So if I were u I wouldn't play the games online anymore.
Hej Romi
Om jag kunde göra det, granskar de det.
Tack
Thats great. I hope there will be a solution to it soon.
If there's any update from the casino, surely let us know. Right?
Ja, fast jag vet inte exakt hur det här fungerar... Jag tror verkligen inte att man kan återställa något.
I would say, Trust the process and cooperate as much as you can.
Here you can even read about how this process works if you wish.
Hej,
Varför kan jag inte lämna in ett klagomål om Vegasino? Mitt saldo på €490 raderades helt enkelt. Jag ber om din hjälp. Kasinot svarar inte heller på mina e-postmeddelanden. Jag har försökt kontakta dig flera gånger via e-post, men jag kan inte lämna in ett klagomål eftersom felmeddelandet hela tiden dyker upp. (Se bilder)
Hi.
I'm sorry for this inconvenience. Unfortunately lately we have many similar cases, and I will try to guide you in what to do, even though it is quite complex.
First, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.
Then, in order to prevent this from happening to others over again, I would kindly ask you for help if possible:
Send us the error update via email at community@casino.guru:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a virtual private network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and it is marked for spam, then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and tracks your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing an "I’m not a robot" message, then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool.
Please let us know if you were able to do this. We're here to help.
Jag har försökt kontakta dig flera gånger via e-post. Kan du skicka mig en e-postadress där jag kan beskriva min situation eller lämna in ett klagomål?
Tack
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
