Mexico-based casino site that preys on people who have used the Gamstop scheme to block them from use of UK/EU regulated providers. They will not "close" the accounts of problem gamblers but merely lock them for 30 days, after which you will be offered incentives to return by text and email. It doesn't seem to be possible to have an account deleted, or to stop the marketing communications outside of the lock period.
Extremely unhelpful customer service who act as intermediaries between the "technical" and "payment" departments, neither of which you are allowed to communicate with directly. Agents obfuscate, cite "policy" and hide behind "terms of service" that would be overturned in a UK court as they breach the UK's Unfair Contract Terms Act 1977, safe in the knowledge that they cannot be pursued in a UK court or reported to UK regulators for their unethical behaviour.
600 euro refund request has been outstanding for eight months during which time identity checks have been required several times. The most recent verification has expired and we are now at an impasse. Am no longer expecting money to be returned.
Extremely unhelpful customer service who act as intermediaries between the "technical" and "payment" departments, neither of which you are allowed to communicate with directly. Agents obfuscate, cite "policy" and hide behind "terms of service" that would be overturned in a UK court as they breach the UK's Unfair Contract Terms Act 1977, safe in the knowledge that they cannot be pursued in a UK court or reported to UK regulators for their unethical behaviour.
600 euro refund request has been outstanding for eight months during which time identity checks have been required several times. The most recent verification has expired and we are now at an impasse. Am no longer expecting money to be returned.
- unpaid refund
- unfair terms of service
- unhelpful customer service
- preys on problem gamblers
- not uk regulated
- impossible to unsubscribe from marketing communications
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