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I used the welcome chip played all way through the playthrough came out 500 ahead it said I could withdrawal I did said would have within 72 hours then they canceled it bc I used the welcome chip they don't want to pay none of there casino's do I would find somewhere else to play they are scam artist

Dear Floridafan2305,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

When did you request a withdrawal from the casino?

Please share with us the detailed reason the casino gave you when they denied your withdrawal request.

Looking forward to hearing from you.

Best regards,

Tomas

Greetings all,

I had the opportunity to review the situation and unfortunately in this case there isn't anything I can do to assist, only one free chip is allowed between cash deposits and there were no deposits until the account confirmation deposit after the win on the 2nd consecutive free chip. The account confirmation funds have been refunded. Wish I had better news but even the $100 max cashout of the free chip is not eligible for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slots Garden

Dear Floridafan2305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.