1 månad sedanOriginalspråkÖversättning
I did not like playing at this casino played the no deposit bonus which I won 80$ it then disappeared and was told by customer service I have to deposit and wager my own money to win it so I deposited over $1500 completed the wager and it just disappeared I also was not awarded any cashback on my deposits it says 6% cashback at the VIP level I reached went to cashback section and it says zero contacted customer service and they said I needed to deposit more money to receive it. Absolute scumbags then asked to.close my account and they won't do it asked me to email them and send in both sides of my licensee with a reason why so I did with no reply. Scam website do not play there
- None
- No deposit bonus has to be played with your own money
- Cashback never awarded
- Customer service awful
- Can't close account when you want too
- Don't respond to emails
SpinBetter Casino
2 veckor sedan
Dear Stevieboy,
Thank you for your feedback. We have reviewed your activity and would like to clarify the following:
1. Bonus wagering rules are clearly outlined in the "Terms and Conditions", which you read and agreed to upon registration. Therefore, this should not have come as a surprise.
2. Your cashback was successfully credited, but to receive it, you needed to click the *"Calculate"* button in your personal account, which you did not do. As a result, you were unable to claim it.
3. Your account was blocked strictly according to the security service regulations. For instant account blocking, the website provides a self-exclusion option, which you chose not to use.
Please remember that you can always contact our support team, which, by the way, responded to your inquiries in a timely manner and was available to assist you.
Best regards,
Thank you for your feedback. We have reviewed your activity and would like to clarify the following:
1. Bonus wagering rules are clearly outlined in the "Terms and Conditions", which you read and agreed to upon registration. Therefore, this should not have come as a surprise.
2. Your cashback was successfully credited, but to receive it, you needed to click the *"Calculate"* button in your personal account, which you did not do. As a result, you were unable to claim it.
3. Your account was blocked strictly according to the security service regulations. For instant account blocking, the website provides a self-exclusion option, which you chose not to use.
Please remember that you can always contact our support team, which, by the way, responded to your inquiries in a timely manner and was available to assist you.
Best regards,
