5 månader sedanOriginalspråkÖversättning
Hej spelare om någon ska registrera sig i detta kasino låt dem tänka två gånger. Jag registrerade mig och jag beklagar anledningen till att du kommer att vilja verifiera dokumenten inget av detta kommer att fungera du kommer att vilja skicka dokumenten via e-post du kan bara skicka det ingen svarar på några e-postmeddelanden du kommer se att ingen hjälper du kommer att vilja stänga kontot äntligen inget av detta ingen kommer att stänga ditt konto Jag skickade 5 e-postmeddelanden angående att stänga mitt konto permanent inga svar jag frågar på livechatt och de skriver samma sak som om copy and paste någon skriver så att du tänker 100 gånger innan du vill registrera dig
Automatiskt översatt:
SpellWin Casino
1 månad sedan
Dear mpstefanovv,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
